Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28th, 2024, a tree fell on my house and deck, causing major damage to both. I contacted Italy American Construction Company on September 4th and asked them to quote out repairs. I selected this company from other companies for several reasons, including but not limited to: their longevity in the business, excellent service in the past, their BBB rating, and their touted experience in dealing with insurance companies. Since then, the largest issue *** had with the company is lack of communication. I was told on more than one occasion by my insurance company that they were waiting for Italy American to provide information back on one thing or another. Work on the house finally began on December 3rd and there have been several issues, most of which have been resolved in a timely manner. However, *** had some very specific concerns that I shared with the ******* with no clear solution. These concerns included issues with insulation, Tyvek home wrap, quality of replacement materials, and other items that do not avail themselves to the naked eye but could have a profound impact on the house over time. I wrote up these concerns with the intention of sharing them here as, like I stated previously, communication has been difficult. Instead of posting my concerns publicly, I chose to give the benefit of the doubt and contact the ownership of the company directly since they are highly regarded and have done decent work for me in the past. Unfortunately, the passive-aggressive responses Ive received from ownership now have me of the belief that the issues arent with the job ******* at all but is much higher up the chain of command. All I expect is quality work in a timely manner with some clear communication and thus far I am left wanting.

  

  Business Response

  Date: 02/17/2025

  This compliant came as a surprise to us as we are currently servicing this client on their insurance repairs at their house, and it is still an open job. The client clearly stated in their comments that their concerns have been addressed in a timely manner. We have documented our work every step of the way and the insulation was installed to code required standards and the house wrap was secured properly when the siding work was being performed so both are proper. Communication has been clear, but we are balancing those discussions between the client and insurance company so not all discussions are occurring between both parties at the same time which may be why the client does not always get the response as quickly as they prefer.  Overall, we will gladly discuss any further issues client may want to discuss within the context of the project scope that the insurance company has approved. We are not passive aggressive in our actions as we uphold an (A+) with the BBB organization and make sure to prioritize service to our clients as we have for 70+ years in business.