Reviews

This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Md 4 S Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  PO Box 6045 Dearborn, MI 48121-6045

  
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  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
• 

  Ford Motor Company / Consumer Affairs

  PO Box 6248 Dearborn, MI 48121-6248

  
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  Ford Motor Company / Consumer Affairs

  1 American Rd Dearborn, MI 48126-2701

  

Review Details

• Review fromJeff S

  Date: 10/18/2024

  1 star
  10/18/2024 **** Customer ********************** gets 1 star only because there is no lower choice.I own a 2018 F150 XLT 4x4 3.5L Ecoboost, we purchased this truck used in 2020 not knowing about the issues.I did the cam phaser replacement a couple weeks ago at a cost of over $5000 and my **** Service advisor told me call **** Customer ********************** , FCS, ( what a joke) and tell them to call her about my truck.FCS did not care, did not want to hear anything, all i was told was ***** has not "forced" **** to recall these junk phasers. The new phasers have a 2 year warranty, **** new the original phasers were c*** and is not offering any help. All i requested was theme to cover the parts, $1400, and was basically told to go pound sand.Every ******** owner needs to contact the ***** and file a complaint and hopefully **** will be forced to address this.The 10 speed transmission will be another issue!**** *.

• Review fromJennifer S

  Date: 10/17/2024

  1 star
  I am really irritated with Ricart Service department and **** right now! I took my vehicle in for an oil change and a recall. Oil change was okay but the recall had to do with the sync system needing an update. Mind you that **** put this recall out there. Before taking my vehicle in my radio and the screen was working. After doing the recall now my radio and screen in my vehicle no longer work and they wanted me to pay for a diagnostic which I refused to pay since it was their error. After doing the diagnostic they come back saying the problem is the **** which has to do with the sync system and is wanting me to pay $1,334.51 again which I refuse to pay since whoever preformed the recall fried something in my sync system or the recall did something to it to where my radio and screen won't come back on. Now they act like they don't know a thing when I'm asked to bring my vehicle back in for probably a few days. Can't tell me when to bring it back or if they can give me a rental vehicle. I'm really ****** because I've called and messaged the person I've worked with and the manager of the service department. I was told they would have an answer for me about the case with **** by Tuesday or Wednesday this week. They were supposed to get back with me yesterday and never did and have ignored every form of communication (phone call and text) I've done today to the individuals I've been working with and here it is getting to the end of the week. I just want my vehicle fixed. I've bought several vehicles at Ricart but next time I will take my business to ***** if Ricart and **** doesn't make this right.**Update: manager finally calls back right before they close saying that **** isn't wanting to pay for the **** when the recall from **** is what messed it up but he wants to work on it some more by contacting **** again and wants me to give him until tomorrow. Let's see if I get a call without having to reach out again to them first.

• Review fromJomaris R

  Date: 10/12/2024

  1 star
  I am extremely disappointed with ****, Corporate and ******* ***** My 2019 **** Escape, with only ****** miles, has a major transmission issue that will cost between $7,500 to $10,600 to repair. Its been a month and a half of calling ******* ****, Corporate ****, or my service provider, *******. I always have to make the first call, and they refuse to transfer me to a service manager. There has been no resolution to this major issue and my service manager always has some sort of excuse as to why there has not been a resolution. Ive even requested a second diagnosis and received no response yet. This lack of communication combined with the severity of the issue make it clearavoid ***** **** and ******* ****'s lack of communication and response has been extremely frustrating, and I expected much better from a company with their reputation. I have used ******* **** for many of my services, but after this situation I will NOT be coming back unless this situation is resolved and they are able to provide even the slightest help.

• Review fromCharles M

  Date: 10/10/2024

  1 star
  If I could give no stars I would. Have been long time **** customers and are current owners of a 2018 Platinum Expedition and had a 2008 model before that. 2008 model was great. Nothing but issues with the 2018. Latest was complete transmission failure which is a known problem to ****. Had to pay out of pocket only to find out through a third party friend that they were offering financial assistance. Called to get a reimbursement and they said sorry, too bad it's been over 30 days. Got repair done in August and had to pay 5K out of pocket. This is a known issue with the 10 speed transmission and they are all failing left and right. **** should have issued a recall and taken care of this for all their customers just like ****** is doing with their engines on their Tundra's. My wife wanted a new Expedition Platinum but cant trust the engine and transmission to be sound and worthy of the money to be spent on the vehicle. So **** loses a loyal customer.

• Review fromYolanda D

  Date: 10/08/2024

  1 star
  I had a really frustrating experience with **** recently. I took my car in for a recall, and they hit me with the news that there was a leak and the radiator needed replacement. That was a major letdown. And to top it off, just a few days later, I got another notification that my car, which is barely 2 years old and has less than ****** miles, needs new rotors and brakes. It's hard to wrap my head around the fact that a car with such little use would need these repairs. I have other cars from different brands that are older and have more miles, and they're not showing any signs of needing new brakes.

• Review fromJon B

  Date: 10/07/2024

  1 star
  10/7/2024 Ford Motors/Flood **** is the most dishonest and unorganized company/dealership brand there is. Not only is their product underwhelming at best, but their service and accountability is even more deplorable. The **** Edge is synonymous with transmission problems and my **** Edge is not an exception. It is however an exception in one case, my particular model does not yet have a recall for it. Not only is it 4 years old, but it is well under ******* miles and they will not honor the Powertrain Warranty or the **** Customer Satisfaction Program. God forbid one of the oldest companies in ******* stand by their name and take some ownership for an inferior product in which they use to abuse their customers.Both parties continue to shift blame to each other with no resolution. I would say however, that they amazed me. I was presented the option of a total fix of $12,000, car's only worth $18,000. They found a "new" problem with my car in addition to my transmission which they wanted to charge me $7500 in parts for. Impressive.Lastly, my car has had nothing but problems since I bought it. Each problem was met by the dealership with no solution. -Horn that randomly goes off and doesn't stop -Had to replace my exhaust system -Garbage software i.e. screen, blue-tooth and even plugged in phone capability -Rear differential -Failing transmission No accountability/disorganized/inferior product/ poor customer **********************. Lastly, I have a couple friends at ********** and I waited to do all of this nonsense in hopes of a inhouse solution, needles to say i was way off with any rational business approach.

• Review fromThomas K

  Date: 10/03/2024

  1 star
  Ford Motor Company seems to fall short in providing satisfactory support to customers who purchase new vehicles with defects, frequently taking a minimalist approach to resolving issues.

• Review fromvy N

  Date: 10/02/2024

  1 star
  On September 30, 2024, we agreed to purchase a Mach E for $48,535 at market value, with 72-month financing at 0% interest. After waiting four hours for a credit check, we were informed that our credit was Tier 1 but still pending. We made a $5,000 deposit, and *****, the salesperson, gave us the car, promising that the contract would be sent the next morning for us to sign, and everything was confirmed.The next morning, however, they backed out of the deal, stating that we would now have to pay a 1.99% interest rate because the bank had changed its rates, despite them applying an additional discount. Under the original agreement, there were no extra charges, but now they were demanding over $2,200 more to finalize the purchase.When I spoke with sales manager ****** ******, he claimed to know nothing about the deal from the previous day and said if we didnt want to pay the extra amount, we could return the car and get our deposit refunded. This placed us in a difficult situation, especially with two kids to care for and our work obligations. When I showed him the deposit receipt as proof of the original agreement, he dismissed me, continually interrupted, and insisted he didnt understand what I was talking about. He made me feel discriminated against due to my English, as Im not a native speaker.

• Review fromPam M

  Date: 10/02/2024

  1 star
  Unfortunately, Ford Motor Company has slid downhill so quickly it makes your head spin. NO customer **********************. We have 6 family members buying **** because of their reliable products. Beginning in 2016, each family member has had MAJOR problems with their vehicles. Beginning with transmission issues which were safety recalls and ending with Customer Satisfaction Programs for the coolant system. What we discovered, is the Safety Recalls were performed at the dealerships. The Customer Satisfaction Programs were ignored until after the expiration dates and the work never performed by the dealerships because they were "waiting on parts". Our biggest issue is with **** ******** **** in ********* ******* and **** ***** **** in **************** ********. We were at both dealerships repeated for oil changes and vehicle check up reports. The only thing they tried to sell us were tires even though we had brand new ones. When more problems started occurring with transmission, we were told it needed replacing to the tune of $7k. The 2017 **** Focus isn't even worth that in todays market. Our 2018 **** Escape now needs a new engine due to coolant failure to the tune of $9k. Again, the vehicle isn't even worth that in todays market. What is Ford Motor Company doing about their Customer Satisfaction? NOTHING! They can rest assured they have lost the business of all our family members and friends. Who are we now buying from? ******. Negative star review but, of course, it's not allowed.

• Review fromAngela M

  Date: 09/30/2024

  1 star
  **** scammed me. In 2019 I bought a new **** Raptor. Upon purchasing my vehicle they offered a tires for life program which I got. In the program, you are required to have multiple inspections, and other things done every 5000 miles. Every 5000 miles , I took my vehicle religiously, and requested my 5000 mile inspection done according to the tires for life program. I always made certain I used that verbage exactly. My vehicle now has ***** miles on ***** needs new tires. Unfortunately, for me, I found that out the hard way while traveling this past weekend. My vehicle went completely sideways on the interstateinto the other lane. I compensated. It then went completely sideways the other direction onto the emergency lane. I compensated. It then shot into the road and jerked back and forth violently several times before I got it under control by the ***** of God.This took me by complete surprise. I just had my truck inspected at ***** miles under the tires for life program. So first thing on Monday (today) mornings agenda, for me, was to take it to the **** dealership that I bought it from for new tires. After speaking to the service department I was told I didn't withhold my end of the bargain. They didn't look at my car. They said I missed three of the scheduled maintanences but I had the paperwork.They then said okay but all the maintenances required were not performed. I would have no way of knowing that if it were true. I can not, and did not, go into the garage as they performed the service. I trusted the service I clearly asked for was done. The plain, and simple fact is, I need tires before I get seriously hurt or hurt someone else. The dealership, *************, refused to replace them. Now, not only am I out the hundreds of dollars I have spent in the past years with ****. Now I'm also going to have to pay close to $1500.00 for new tires.I hope, and pray, no one else has the close call I did due to the neglect and betrayal of ****. It is a dangerous.