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Ford Motor Company / Consumer AffairsReviews
This profile includes reviews for Ford Motor Company / Consumer Affairs's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.12/5 stars
Average of 220 Customer Reviews
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Review fromJavier U
Date: 09/26/2024
1 star**Extremely disappointed and frustrated with ******* I purchased a **** Expedition along with an extended warranty. The first time I needed to use it, due to a coolant leak, I was informed by the dealership that two hoses need to be replaced. To my shock, I was told the cost would be $1,060 and that the extended warranty does not cover it. This is completely unacceptable, as I bought the most expensive extended warranty under the promise that it would provide bumper-to-bumper coverage!Review fromTera W
Date: 09/10/2024
1 starI would give **** negative stars if I could. My husband order his dream truck as his 20 years of service retirement gift back in December 2023. We waited patiently for it to be built. Nearly six months later it finally was, on his birthday: exciting! If only Once the truck was deliver to *****, where we live, it sat through a hail storm in June. They moved to truck apparently for repair where it has been since the end of June. They claim now that another storm the end of July totaled the truck: estimated cost of repair was $11,000. They tell us now we cant have it because of that. But pictures and video from the end of August show the truck in perfect condition. After 9 long months we still have no truck. Theyve only offered us to settle with something lesser than we ordered or order a new build that will take longer and will never be the same since the options we wanted are no longer available. They did offer us a $2,000 complimentary customer care incentive- disrespectful. What a shameful way to treat a veteran.Review fromLorri W
Date: 09/09/2024
1 starWe have been very loyal customers of **********************. We have had 3 Escapes and 2 trucks and have taken them to the dealerships for service. Needless to say we ********** The vehicle in question is 2017 Escape Titanium that has 89k miles and had to be towed because the coolant got into the cylinders and froze the engine. We know that we are not the only customers with this issue. Our local dealer wants $10k for a new engine. And no guaranty the vehicle will be working. Our $7k left on the loan would have to rollover that negative equity into another vehicle. With 2024 interest rates sounds a little crazy. Our escape (as it sits) is worth $500 according to our local dealer. WE BELIEVE THIS MODEL ENGINE SHOULD BE RECALLED.Review fromTammy B
Date: 09/08/2024
1 starMy name is ***** ******. I live in ********** *****, a teacher of Conroe ISD for 20 years, and trusted the quality of **** just as long. Since 2006 I have been a loyal customer and have sent many of my family and friends because I have always trusted the dealership ***** ***** especially ******* ******** and ***** ********. I have purchased at least 9 vehicles. I have never doubted the safety of **** and worried about putting my loved ones in ********* love for the quality of **** vehicles changed drastically when I purchased a Mustang in 2023 brand new. This is my 4th Mustang. That does not include my other *********** nightmare goes back before the car was even a year old, even before the nightmares began. Unaware that there would be safety issues that called for recalls, I experienced losing electrical issues such as losing lights traveling at night, losing the ability to increase my speed in order get out of the way of fast moving vehicles, accelerate from a stop ( actually happened on 9/07/2024), and currently a recall for steering issues that there is no fix. I have contacted Customer **********************, many times, in which the operator is extremely rude. My request to have a buyback was denied, being told that 2 of the issues were resolved and that I was safe now. I told the lady that informed me of the decision and said that it wasn't about me being a loyal customer. I don't think it is too much that I just wanted to be in a vehicle that has put my safety first and that I am afraid of the vehicle. Currently the vehicle only has ****** miles. As a teacher, I have lost money and the emotional distress that I have experienced. I am more than willing and it is my perfenance to continue with ***** ****. I am asking for Help for my safety, fear, and stress of driving a car I don't trust.Thank you so much for reading my email.***** ****** And still they will not help meReview fromCourtney T
Date: 08/28/2024
1 starMy daughter bought a car through *****************She bought a warranty on the car.She did not have it less then a year.She was taking her children to school the car started shaking and scared her.She took back to *****************They told her they have to check the warranty.They had it w week on ******** there telling her to call your salesperson and now the finance there.Told her going to cost 1700 to fix it and now 1100 to fix it.Still giving her the run around on the ******* going on 2 weeks there.They were rude to her not even they did not do a car exception and no make ready.They guy just wanted commission.She spending on lyft to get around.The warranty should cover on the ************ over charging on what need to be fixed.She should not even pay zero on this.Thank youReview fromKathy O
Date: 08/27/2024
1 starI purchased a **** 2022 Edge in Feb of 2023 It was one of the biggest mistakes of my life. I have had trouble with it since the day I got it. I have contacted the FORD MOTOR COMPANY several times and couldnot get anything satisfaction. The problem with the car was that in the winter the back doors would freeze shut. I had the car to the local **** dealership (**** **** of Mandan) at the service department and the body shop many times. I was always told there is nothing we can do. The company said they couldn't do anything.... found out that there was NO SERVICE record of me complaining (EMPLOYEE messed up) about the doors freezing. Went back to dealership again and the sales man tried to help but nothing got accomplished. I called the GENERAL MANAGER and he talked to me once maybe twice. Then he no longer took my calls. SO wrote a letter to him and the CEO. Then I got a call from SALES MANAGER. Met with him a couple of times. He said he could fix the problem. Don't know how that could be if the body shop and **** COMPANY had not fix. He kept telling me he could fix it and I should trust him. **** I asked how can i be sure the doors will not freeze when temps were WAY ABOVE freezing. He wanted me to sign a contract that he would buy my car in the winter for the value of it that day back if the doors froze. I agreed to that with one stipulation. I wanted a higher up CEO or someone to sign also. He said he couldn't to that. So said fine I will make sure that everyone that I can tell that the management is not to be trusted at **** Mandan ND. I was just pushed from one manager to another and after they talked to me once or twice. Did not return calls and since I had talked to the GENERAL MANAGER AND THE SALES MANAGER no one else ever made contact. **** **** MANDAN ND IS NOT TO BE TRUSTED Waiting to see if whatever the SALES Manager did will work when winter comes. WOULD GIVE 0 STAR if possible!Review fromChristopher B
Date: 08/20/2024
1 starI purchased a ******************* Oct 2023, it had less than ****** miles on it. In July of 24 i was trying to pass another vehicle and my car stalled and loss power. i took it to ************************* in Greenwood *** which is where i bought it, and it was diagnosed with a coolant intrusion. Car Shield denied my claim because they said it's a known defect in the motor. i did research and they had a customer ********************** program that stated that the car should have been inspected by the dealership before i bought it because at that point it was still under warranty. ************************* said that there is nothing they can do for me. i talked to corporate and they said keep all receipts in case of a later recall. that does nothing for me, i can't af**** ***** in repairs and pay my car note. I'm stuck driving an unsafe car due to no fault of my own. There is a class action lawsuit against **** this very issue... so shouldn't ************************* be required to inspect these engines before they sell these cars. Why are they allowed to sell faulty cars and get away with it. i have filed a claim with the ***** which i see many more have done the same. I guess someone has to crash and die before something is done..Review fromLisa F
Date: 08/19/2024
1 starOwn a 2017 **** Fusion 1.5l eco boost vehicle. Every time it starts, there is white smoke from exhaust. It has a head gasket leak which is caused by the design of the engine block, so it needs a new lower block. This is a known issue with ****s with the eco boost, a class action lawsuit has been filed. **** refuses to pay for this repair and expects me to pay over $6k out of pocket.Review fromMeaghan M
Date: 08/15/2024
1 starFord Motor Company and their customer ********************** has been a terrible experience!! My car has a common problem that has appeared in 2018 **** Expeditions. **** representatives initially said they would look into covering part of the cost of this repair. My car has been in the shop for 4 weeks waiting for **** Corporate who will not answer calls or return phone calls. The shop cant proceed with the repair until **** Corporate responds. Come to find out today, the case was closed, **** isnt covering any of the common $6,000 repair, and no one bothered to call me or the dealerships service center to let them know. This has been a horrible experience. We will be getting our car fixed, selling it, and NEVER buying a **** vehicle again.Review fromKevin D
Date: 08/08/2024
1 starI purchased a 2017 **** Fusion with ****** miles from dealership A back in 2020. The vehicle was sold as a **** Certified Pre Owned vehicle with a 7 year 100k mile powertrain warranty.Fast forward to July 2024, with the vehicle now at ****** miles, the car sadly needs a torque converter. With just 2 weeks left on the 7 year warranty, Is schedule a repair at my local ************ my surprise, my warranty got DECLINED from Dealer B because Corporate **** said my warranty is not active. Come to find out, dealer A mistakenly entered the starting mileage as ******, not ******. So when the vehicle was seen with 29k, **** said the warranty hasn't "started yet".Should have been an easy fix, however I have spent no less than 5 hours on this with dozens of calls to Corporate ****, dealer A, dealer B and still no solution in sight. We are coming up on 4 weeks since the original date. I have provided all parties all required documents to prove the mileage, and yet **** is still declining the claim. The dealers have been as helpful as possible, but I still am left with the feeling that I am getting the runaround.I feel as if I am being treated by **** as "guilty" and that I need to prove my innocence. It just feels wrong and rubs me the wrong way. I have been a ******************* customer since I was able to buy cars and its borderline offensive to me to be treated this way. Its not about the money, it's about what is right and wrong.
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