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Business Profile

Excavating Contractors

Third Generation Excavating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***********************, the owner of Third Generation Excavating, agreed to hydroseed and bury the downspouts at my property on *************. He quoted me $4,375 for the hydroseed and $70 per downspout, totaling $4,655.Work began on September 13, 2023, while I was out. Returning, I saw them piling dirt in the back, covering downed trees and other debris. I wasn't keen on the resulting "hill" and asked for its removal. ****** reluctantly complied. After again inspecting the hill, I still found it too high and asked for further reduction. ****** asked for payment, stating he would return the next day. I paid ****** the full amount by check.The next morning, ****** continued the work. Before leaving for work, I reiterated my request for a flat yard. By noon, I discovered the yard hydroseeded without confirming the grade with me. Despite my reservations, I decided to maintain the hydroseed based on online advice, as ****** provided no guidance.Weeks later, I noticed the meticulous care another company took with my neighbor's hydroseedingclearing rocks and debris, something ******** team did not do. Their hydroseed was also thicker, resulting in better growth compared to mine.The "hill" soon caused drainage issues, creating a puddle. I texted ****** about it on October 26, 2023, with no reply.In early 2024, other landscapers critiqued the grading and debris, estimating up to $18,150 for repairs. On April 16, 2024, I had the downed trees removed, further showcasing the excessive dirt ****** pushed up against them.I called ****** on April 23, 2024 for a resolution, but he was "too busy" and unresponsive to follow-up texts showing the poor grass and puddle.On June 6, 2024, I called again, only to be dismissed. ****** claimed I approved the hydroseed application, which I didn't. He ended the call abruptly, citing an overheating truck.After several failed attempts to resolve this with ******, I'm now seeking a refund of $4,375 for the unsatisfactory hydroseed service.

Third Generation Excavating is NOT a BBB Accredited Business.

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