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Business Profile

Auto Manufacturers

General Motors Corporation

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for General Motors Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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General Motors Corporation has 51 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 340 Customer Reviews

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    Review Details

    • Stephanie L

      Date: 01/15/2024

      Been trying to get an Answer and call back from a so called supervisor by the name of ******* or ******** that goes by **** that handles the ********** cases. Every time I call her, she claims she hasnt spoke to the dealership. I have been trying to get an answer since December 2023. Very unprofessional she always says oh I didnt have time today or I was busy I couldnt reach out to the dealership.

    • Susan A

      Date: 01/11/2024

      I turned to GM when my vehicle broke down 7 hours from my home with my 6 year old and me. It had been in the shop, I have provided proof, as well as pictures and details, but it has done no good. GM said they would iniate a buyback or a purchase assistance for a new vehicle since mine is a 2023 Yukon XL SLT, but they have not and will not. The dealers where the vehicle have been taken, has just reset the codes instead of actually fixing the problem and now everyone says the vehicle is fine, which it definitely is not. I had to get a ride from Tallhassee, ** to North *********** so I would not miss Christmas with my 6 year old. My 6 year old had medical conditions which she has to take daily medicaitons and it totally makes me mad that a coorperation would take a single mother's money on a broke vehicle and even when under warranty, will not help or fix the problem. I have been in contact with every dealership involved and have proof but they will not fix it as when the computer is "reset" it does not show codes any longer and then they say "nothing is wrong with the vehicle." WELL IT ALMOST KILLED ME AND MY DAUGHTER when it went dead in the middle of **** ******************************************************************* the shop for this 5 other times. Now it has been in the shop 5 times and total loss is 22 days. So DO NOT BUY from GM! I have been working to try to get this fixed so it does not eventually kill someone. DO not buy On Star, as GM does not accept "On Star emails" as proof of codes, and XM does nothing either. I am going to end up being stuck with a $90,000.00 vehicle that does not function as brand new and DO NOT TRUST BUYBACK, as there has ONLY BEEN ONE at the dealer I am working with and DO NOT TRUST PURCHASE ASSISTANCE, I will do good to get my hotel ride, hotel room, and my 7 hour drive to get me and 7 hour drive home back, which I am not looking for it in the mail or email. I have contacted eveyone at GM from ***************** down, do not waste time

    • James W

      Date: 01/10/2024

      With that said, as far as I'm concerned my family will never buy another General Motors / GMC vehicle in our lives. In July of 2021 we bought a brand new GMC Yukon Denali. Since owning it we heard countless stories of engine troubles with GMs 6.2L engine. At 49k miles the vehicle left my wife stranded on the side of the road and would not crank. (still well within the factory power train warranty of 60k miles.) Had it towed to a local dealer that said we would need new lifters. We waited 2 months for parts due to backorder/ union strike.(no loaner or rental provided.) When parts arrive and the mechanics tear into the engine they discovered it needs a new engine not just lifters. So now our vehicle has been in the shop for over 3 months with no end in sight. Throughout this process GMC has not been able to get us a loaner vehicle nor a rental. GMC has said they would reimburse us the cost of a rental AFTER our vehicle is fixed (8 months). A vehicle of equal value would be +3k/month to rent on top of our original payment. If we decide to go without the rental they would reimburse us payments again AFTER the car is repaired. I WAS finally told they could reimburse on a monthly basis but I keep getting the runaround from our case manager. On that note our customer service has been atrocious. Our case manager never answers when I call. Half the time if/when they call me they pretend they can't hear me and hang up then send a follow-up email saying the call failed so they will call back in a week or so. GMC also tells us the vehicle can't be bought back because it conveniently happened just outside of their 2 year buyback policy. This entire experience has been a NIGHTMARE. I hope GM knows we will never buy another one of their vehicles. New or used. They couldn't care less about their customers and I hope anyone that considers buying a GM product reads this and turns to something more reliable or at least buys from a company who cares more about their customers.

    • Michael M

      Date: 01/09/2024

      I have been going back and forth with ******************** and the headquarter through messages about my vehicle I bought from Franklin ******************** in ********** ******* I have a 2019 Silverado that I keep having transmission problems and all they doing is passionate because time I get it back a few weeks or a couple months is going back during the same thing and whenever I deal with them they always act like they can't get the vehicle to do it I'm very scared to drive the vehicle out of town and I brought this vehicle back to the ******************** dealership a day after I bought it about the transmission didn't feel right and all they did was service on it then a couple months it went back doing that again didn't it keep doing it

    • steven g

      Date: 01/08/2024

      My problem is that I tried to cancel an auto-pay to Onstar(GM)on a Discover card and found neither will do anything except extort more money for no reason except greed.I have been paying since I bought my car in 2009.They got their # of flesh.Onstar no longer GPS my car so it's useless and I told them to cancel as I told Discover-Zilch.I wonder if this an endemic which tells me to never auto-pay anything unless you want a life sentence.The Federal Gov, has to really enact some new law about this to protect people from a life of servitude to the auto-pay bandits

    • James A

      Date: 01/05/2024

      I'm the owner of a **** ***** Silverado **** HD. Duramax Have been a loyal GM customer for year numerous new vehicle purchases minor complaints to be expected with new purchases. This **** **** Duramax Silverado has been nothing but problems since November 2023 newer vehicles are equipped with a disabling feature my new truck was disabled in my driveway and could not move dealership was unable to help me with the diagnosis of the problem other than it was a dead battery. Which was far from the case the vehicle took a download and was disabled no notification from GM no notification from dealership vehicle sat in my driveway disabled. This vehicle came all terrain 17 inch tires and rims. I do highway driving so I put 20 inch rims and tires on truck **** miles down the road I wound up on the side of the road with a tripped code of the *** so to my surprise I need to bring the vehicle into the dealership. so when I'm back in ***** and I would like to put the all-terrain tires back on the vehicle I have to take it to a GM dealership so they could calibrate it back to the 17-in tire. Who knows what else this disabling feature can do to the newer vehicles

    • Scott S

      Date: 01/05/2024

      I purchased a 2022 GMC ****** and have been waiting for 5 months so far for parts. One of the parts is an Onstar Module that controls most of the electronics in the vehicle. My module failed, thus most of the electronic components do not work. I have filed a complaint directly with GM and two dealerships. The only feedback I receive from GM is we are sorry. They have no idea when the parts are going to be available. I spent a lot for this vehicle, so Im Sorry is not good enough. This is unacceptable and GM needs to do better

    • Alex E

      Date: 01/02/2024

      Worst customer service. I reserved the blazer ev over a year ago. Finally, the car arrived at my local dealership last month. We scheduled the delivery and just 3 days before the delivery GM stopped all sales on the blazer ev. In **** the car lost the tax incentive. I called Chevrolet customer service to ask information and or ask for my $100 reservation. The representative was not helpful at all and basically told me Chevrolet will not refund me for the reservation. Luckily, my local dealership understood the situation and they refunded me the 500 deposit. Honestly, without the tax incentive this car is not worth it. It is way too expensive. At the end, I lost 100 usd and 1 year and 4 months waiting for this car + the terrible experience this has been. I would not recommend contacting Chevrolet customer service.

    • Elizabeth S

      Date: 12/30/2023

      My 2021 ***** 3.0 diesel truck has been in the shop twice with two different dealership working on the same problem I have exhaust leak that goes in the cab and has made me sick and fear of driving due to having this truck with only ****** miles and still has exhaust leak! I will again call dealership to see if we can get this fix. Before it cause serious injuries to me or even death. I had the muffler clamp and exhaust clamp and still leaks fumes in the cab. I was told by last gm at dealership that this should be on the recall list and it's not. This truck is dangerous to **************** and this is a federal law that they need to get it fix

    • Jerry Y

      Date: 12/29/2023

      My *** ****** **** has been in the shop for approximately two months, facing a cascade of issues that began at ****** miles with lifter problems not once but twice. Despite numerous attempts, *** has not provided any resolution. Fuel injector problems, coils list goes on! They claimed my truck was ineligible for trade allowance and payment reimbursement. The *** loyalty program directed me back to the dealership, a response I did not anticipate. To date, my truck, now at ****** miles, remains unresolved. This has severely impacted my food trailer business, making it challenging to establish my small enterprise without a reliable truck. The dealership's loaner program has proven inadequate, often lacking available vehicles. My experience with *** has left me ??% hesitant to consider another purchase from them, steer away from all 2020-2023 maybe even all **** *** ******s. Despite my significant investments with General Motors, it seems my consumer experience holds very little weight. ?? I will no longer be a part of the gmc family.

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