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Business Profile

Grain Elevators

Ellsworth Farmers Exchange Co.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ellsworth Farmers Exchange Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ellsworth Farmers Exchange Co. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/17/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported a broken gauge on my propane tank 4 times since April 2024 and it was never fixed. I normally need propane by the end of December but was unable to tell as my gauge is broken. Fearing that I may be low on propane as my furnace was making strange sounds, I asked Ellsworth farmers exchange to bring propane. Because its a Tuesday and not my normal Friday delivery day, they charged me an extra $125. I find this absurd since my gauge is broken and after the fill, the delivery driver told me I still had 80 gallons in my tank! ******* at farmers exchange showed no remorse or care that people are struggling to pay for heating costs and then thrown a ridiculously high penalty fee if for some reason they need fuel on a day other than their *************** day.

      Business Response

      Date: 01/08/2025

      Based on the customers complaint we investigated to determine that the problem was in fact reported, as a result we provided a credit in the amount of $125.00.  We are grateful for the feedback and use every opportunity made available to learn and improve on our record keeping, reporting and resolution of issues related to each customers complaints.  Our overall goal is to eliminate any and all complaints and if there are real issues, proactively address them to prevent future occurrences.

    Ellsworth Farmers Exchange Co. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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