Complaints
This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 352 total complaints in the last 3 years.
- 111 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 6, 2025 $145.93 The business hasnt committed to me with anything but a bunch of nonsense.The business has not tried to resolve the problem, theyve made a bunch of excuses.I placed a delivery order with Meijer yesterday, it was marked as delivered but I dont have my order. I have video footage of the driver approaching my porch empty handed twice and leaving. I would like a full refund because this is unacceptable. Ive never placed an order at this address with Meijer and they are using a previous delivery issue at a different address as an excuse not to refund me for my order. I cant upload videos but I have them.
Business Response
Date: 07/14/2025
After further review, the third-party delivery partner was able to investigate and confirm that the order was delivered to the correct address. Unfortunately, the refund is being denied at this time. If the consumer feels that there was any theft, a report will need to be filed with local law enforcement.Customer Answer
Date: 07/14/2025
Complaint: 23561994
I am rejecting this response because: this order was delivered to the correct address. I have video of the delivery driver approaching my porch empty handed so the suspect theft would be by the delivery driver and there information isnt disclosed to me.
Sincerely,
Catera ******-*****Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/27/2025 went in to buy beer they refused to take my return cans in exchange for more beer said they have no room for return cans. it' s a law if they sell and charge u deposit they must take return cans.Business Response
Date: 07/01/2025
As of 7/1/25, the Store Director identified where this occurred and address the concerns. The consumer was informed of this information.Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/12/25 we shopped at the grocery store and wrote a check to pay for $315.00. On 6/16/25 an image of the check was presented to our bank and paid. Then on 6/18/25 the actual check was presented to our bank and it paid again. Upon calling the store the 1st and 2nd time, we were not able to speak with anyone that cared or had the ability to do anything about it. The first ****** we spoke to blamed it on our bank. Our bank told us what actually happened with the check being presented and paid twice. It is not the banks fault. We were supposed to get a call back from a manager, but nothing yet. This is $315 of our money they have and don't care! It seems we need to take further action and we will. How many times does this happen and people do not catch it? Very disappointed in this business.Business Response
Date: 06/30/2025
As of 6/28/25, the consumer informed us that the Store location was able to assist with this matter.Customer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23526698, and the statement is correct.My wife went down to the store and was finally able to talk to someone willing to help. The Manager corrected the situation and we are happy with the result.
Thank you to the BBB for facilitating this matter.
Sincerely,
Roger KatonaInitial Complaint
Date:06/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our son purchased a $50 gift card from Meijer for ***************** in ********, ** 4 days ago on 6/15/25. We tried to use it on 6/19/25. Darkhorse would not accept it, claiming that it was outdated and they've been trying to get Meijer to remove it from their shelves since March of 2025. Neither Meijer nor darkhorse will give us any credit for the $50 spent on this gift card 4 days ago.Business Response
Date: 06/25/2025
As of 6/24/25, the Store Director left a voicemail informing the consumer that the gift card has been taken care, and a refund will be issued. The Store Director will try again to make contact with the consumer.Initial Complaint
Date:06/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/8/2025 (Sunday) I placed a pickup order on the app to pickup in between 1-2pm for the same day-at around 3:30 that day-the pickup still wasnt ready- I contacted customer service and they said that the cancel was still pending. I submitted a complaint online 6/13 (attached below) it is now 6/14 (Saturday) the temporary hold of ***** is still listed as a pending transaction and the order is still showing as cancellation pending. I want the hold to be removed from my card as I never received my merchandise.Business Response
Date: 06/25/2025
As of 6/16/25, the order has been fully cancelled and there should not be any charges reflected. The consumer has been notified of this information through email and phone.Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23469015, and find that this resolution is satisfactory to me.
Sincerely,
David WolfInitial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 09, 2025 I received a bank notification that I spent $25.43 at my local Meijer. Except I never went to Meijer that day. In fact I never left my house. Someone at Meijer used my card information and made a fraudulent purchase for the amount above. I immediately locked my card, called my bank and made a dispute about the fraudulent charge. I never authorized this purchase and I still have my bank card in my possession. Calling Meijer to report the situation did absolutely nothing. There was no help whatsoever nor any report taken. Currently waiting on my new bank card in the mail and approval from my bank to get my money back.Sincerely,Annoyed Meijer CustomerBusiness Response
Date: 06/16/2025
As of 6/11/25, we contacted the customer and explained the transaction in question. We also walked the customer through the receipt breakdown.Initial Complaint
Date:06/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Meijer has been selling out dated and ooen foid and drinks and refuse to refund people, also they have or Meijer has been using my ebt card or letting other use my card on their website and they refuse to refund meBusiness Response
Date: 06/10/2025
In order to try an assist, the consumer needs to bring items into the store location of purchase. In regard to the card, the consumer would need to reach out to the financial institution or call the number on the back of the card.Customer Answer
Date: 06/11/2025
Complaint: 23438570
I am rejecting this response because:
You cannot bring items ba k that YOU DID NOT RECEIVE MEIJERS YOU ALL HAVE BEEN MONEY OFF MY CARD WITH IR WITH OUT IRDER I WANT MY MONEY REFUNDED PLEASE
Sincerely,
*** *****Initial Complaint
Date:06/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contacted Meijers **************** with no response.Customer Service line horrible in reaching a member of corporate leadership regarding services at store with a great concern and potential harm to others in future with current store management.Requesting someone from corporate to contact me regarding issues, see attached letter.Business Response
Date: 06/09/2025
As of 6/3/25, the Market Director was able to connect with the consumer and resolve the issue. The consumer was pleased with the transaction and will be getting further follow up from the store location.Initial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The current Meijer pharmacy app is malfunctioning and I now receive a message that it will be discontinued effective June 30th, and I then need to access my records and medications using the Wellness in One Stop portal. Directions on the app indicate I should "Simply Click here to get started", but that page crashes or fails to send an e-mail verification code when my account ID is recognized. Pharmacy staff can't assist with this technology-based failure and I receive no response when contacting Meijer corporate directly. I'm going to file complaints with state and federal authorities, which will take time to process; this access issue is unacceptable and poses a risk to my health and safety.Business Response
Date: 06/10/2025
Due to the nature of this complaint, we have escalated this and currently the complaint is being investigated to see how we can further assist. We will be reaching out to the consumer to provide details once more information is received on our end.Customer Answer
Date: 06/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As of this writing, the issue of transferring my pharmacy account from the soon to be discontinued Meijer app to their Web-based Wellness in One Step has been resolved and the technical issue addressed. My thanks to everyone involved for a successful resolution to this problem.
Sincerely,
**** *****Initial Complaint
Date:05/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a grocery pick up order on 05/24/2025. The estimated order total was $155ish which i was fine with. I went to pick up the order on 05/25/2025 and the app notified me a few items were out of stock and reflected the order total $155.50. If you subtract the out of stock items my total would have been $148ish which again I was fine with. Pick up went well drove home and put all my groceries away and then an hour later I get a final reciept of $180.07. I was not informed nor did i authorize this amount. Called customer service and was told the price adjusted because the sale ended, however I was never notfied the prices would change other wise I would have picked up the order the day prior or cancelled it before pick up. Even so I placed the order on the day the sale was active and the hold was placed on my card. **************** basically told me they didn't care I should have checked and known. I asked to speak to a supervisor and was told they would tell me the same thing. I would like you to honor the price we agreed in when I placed my order.Business Response
Date: 06/02/2025
As of 5/27/25, a refund of $31.95 was issued back to card used for purchase. We did inform the customer and sent an email with all the information as well.
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