Complaints
This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 352 total complaints in the last 3 years.
- 111 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Description:On May 12, 2025, I experienced a deeply unprofessional and disrespectful encounter with a Meijer employee during a visit to their Beltline location. I submitted a formal complaint to Meijer Corporate (Case Number: CS1792819), and was informed it would be forwarded to the Store Director.However, rather than receiving any communication from the Store Director, I received a generic and dismissive email from an employee named ****** ***** on May 14. The response included no apology, no acknowledgment of harm, and no transparency regarding whether any accountability or corrective action was taken. It appeared to be a copy-and-paste message that minimized the seriousness of the issue and framed it as general "feedback" instead of customer mistreatment.I responded in writing on May 15 requesting clarity on three simple points:Will there be accountability for the employees conduct?Will Meijer issue a formal apology?What steps will be taken to ensure customers are treated with respect going forward?As of today, May 22, 2025, I have received no response. The silence from the store and reflects a serious lack of professionalism, customer care, and internal accountability.I am filing this complaint because Meijer has failed to resolve the issue, failed to follow through on what corporate promised (contact from the Store Director), and failed to provide a meaningful or respectful response to a legitimate customer concern.Attached Original Complaint Submitted via Meijer Feedback Meijer Corporate Response Email Meijer Store Response Email and My Follow-up
Business Response
Date: 06/02/2025
As of 5/29/25, the Store Director was able to resolve the issue with the consumer and offer a gift card.Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Meijer in *******, ******** both it's main store and gas station, CONSTANTLY have their pop and or slushie machine down. It's been literal MONTHS. I very rarely complain about anything (out loud) but this is ridiculous. It's so rare to get a fountain drink or slushie at this location. I try to be patient and understanding but it has been an abundance of months we are talking here where you just can't get anything to drink because the machine is down. I didn't realize having a simple slushie or fountain drink would become such a rarity. Please someone SOS so that we may once again have the simple things in life.....like something cold and wet when it's hot and dry.Business Response
Date: 05/19/2025
As of 5/17/25, the Store Director has tried to contact the consumer to resolve the issue. Today, 5/19/25, have not heard back from the consumer.Initial Complaint
Date:05/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my continued frustration regarding the repeated receipt of unsolicited mail from Meijer, despite having previously contacted the company about this issue and receiving confirmation that it would be resolved.I contacted Meijer months and months ago to request that my name and address be removed from all mailing lists and databases used for marketing purposes. I was assured that the necessary action would be taken. However, I have since received additional pieces of mail, the most recent arriving on May 9 after having received mail a few days before.This repeated disregard for my request is both disappointing and unacceptable. Not only is it a waste of resources, but it also represents a clear failure to respect my privacy and preferences as a ************ do I make it stop?Business Response
Date: 05/19/2025
As of 5/15/25, things were corrected and now the consumer's information has been updated to reflect the removal off the mailing list. The consumer may still receive one more mailer in June since it takes some adjustment within the systems to register the removal. An email was sent to the consumer just to provide an update on this.Customer Answer
Date: 05/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business is selling an ******* their own brand as Strawberries and cream, but this isnt strawberry. Its apples. No where on the front does it indicate that its strawberry flavored apples. This is false advertising.Business Response
Date: 05/19/2025
As of 5/13/25, the Store Director tried to connect with the customer to discuss the issues but could not get a hold of the customer. A voicemail was left for the customer to reach back out to the store Director to get a resolution.Initial Complaint
Date:05/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They consistently advertise lower prices than items ring up. I've reported that to the ***. Also, their employees are awful, always rude and hateful. They've also hidden damages to items and food by placing labels over the damage. Their practices are clearly intended to sneakily get away with selling damaged items and charge more without consumers noting the discrepancy. Then their employees are just awfully rude.Business Response
Date: 05/06/2025
As of 5/6/25, the Store Director will be reaching out to the customer to discuss a resolution.Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On may 11, 2024 i made a payment to my meijer mastercard in store (Lapeer, MI Store) of $379.65 by check # ****, which was cashed but never applied to my credit card account. On June 1, 2024 I made a payment to my meijer mastercard in store (Lapeer, MI Store) of $850.00 by check 1484, which was cashed but never applied to my credit card account. I called and opened a dispute, which I then received letters stating that both amounts would show up on my account/bill within 2 billing cycles. They were never applied.Business Response
Date: 05/13/2025
As of 5/13/25, ******** has sent the consumer a letter through email addressing all the concerns presented in the complaint. There will also be copies sent to the consumer through postal mail which should arrive within 7 to 10 days.Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Meijer in ***********, ** bottle return machines are constantly down. There are only 2 active ones that seem to work and there is a like every time I go. It doesnt appear they are attempting to fix them at all.Business Response
Date: 05/09/2025
As of 5/6/25 the Store Director sent an email to the consumer to address the feedback and correct the issues mentioned from the consumer. The Store Director was thankful for the consumer bringing this to the attention.Initial Complaint
Date:04/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every time I walk into the store, my purpose is to do grocery shopping, then leave. Upon arriving in the store every time, I get bullied, harassed and followed around by these little ************ that are desperate to sell a phone. I dont appreciate being harassed by ************ when I simply come in there to do grocery shopping. If I wanted to make a friend Meijer, I would. If I wanted to get a new phone or new phone service, I would personally go to the phone store. I have no desire to talk to **** in the grocery store as my ice cream and frozen foods and perishables are going bad. If you tell them youre not interested or tell them go away, they will still follow you around and stalk you throughout the produce section until have to threaten them.Business Response
Date: 05/09/2025
Due to the nature of this complaint, as of 5/8/25 this complaint has escalated up to store leadership to further investigate the matter.Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order that I never received..the picture sent to me was of an order left in a driveway...not my driveway. I had a new television set in the order..I never received it and all of Meijer employs I spoke with were extremely rude ..I've been hung up on,scolded,and asked not to call back .they should hire people to do their job. They are going against all their policiesBusiness Response
Date: 04/29/2025
After further review, the refund has been denied. The delivery partner was able to confirm that the consumer never provided instructions to the shopper. The delivery partner also confirmed that the shopper tried to communicate with the consumer, but the consumer never responded back to the shopper.Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing in reference to a particular location in ***************, but also in reference to this companys general customer service. My last three visits to this business consist of the following. The first time, my son and I went to the car and discovered a bag with an item we did not purchase so I had my son run it into the store. So someone had purchased an expensive bottle of shampoo and never received it prior to my being checked out, the second time we came home an discovered that we had a bag of taco seasoning that we never purchased, nor was on our receipt so someone else did not get their product they purchased prior to us checking out. This last time we went to the store we were the victims and did not receive an item that we had purchased and were charged for. It also seems its the same guy bagging groceries each time. This is the guy whos the bald guy at this location and is the one that consistently is s******* up on shorting people items in their order. Also, on this visit, we could not get any help at the deli and the gentleman who was there already even tried to call the store for help before he walked away and then eventually I walked away while two employees knew we were there and ignored us and would not help us because they were too busy trying to do things not related to serving customers. So what generated this complaint is the fact that Meijers customer service is ridiculous. They do not care about addressing the issues they just put Band-Aids on major wounds. I was just told to go back to the store with my receipt to get the item that I did not receive to me. Thats a huge inconvenience. First off going to the store is always a nightmare because their lines are always consistently long. Then having to go through a bunch of BS to get a $2.50 item Im assuming the store just doesnt care about customers and just cares about greed based on what Im seeingBusiness Response
Date: 05/06/2025
As of 5/6/25, the Store Director was able to speak with the customer and issue a gift card due to the experience.
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