Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meijer, Inc. has 321 locations, listed below.

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  Meijer, Inc.

  2929 Walker Ave NW Grand Rapids, MI 49544-6402

  
• 

  Meijer, Inc.

  1611 Hilliard-Rome Rd. Hilliard, OH 43026

• 

  Meijer

  7240 W Central Ave Toledo, OH 43617

• 

  Meijer

  2990 N Wayne St Angola, IN 46703-9121

• 

  Meijer Incorporated

  9905 Dixie Hwy Louisville, KY 40272-3943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a billing inaccuracy that I would like to be resolved. On July 11, 2022, I made an over the phone payment for my bill due on July 12th. I received a confirmation # and thought I was all set, but a few days later I saw that the money was not subtracted from my bank account. So I set up my online account to view recent activity, and saw that the payment was in fact posted. About a week later I received my new bill that will be due on 8/12/22 and saw that my payment was not included, and late fees and interest charges were now added on from the payment not being processed. I immediately called to resolve the problem. I was told there was a problem with the bank acct information that I provided. I thought this was odd because I ALWAYS pay with the same bank acct. I then made my payment with the customer service rep, and she kindly reversed the $58 fees. However, when I logged on to my account today to figure out the exact amount I need to pay on my bill due on Aug. 12, 2022, I saw that the balance was much higher than it should have been, as if the $450.85 payment I made over the phone had not been applied. I immediately called Meijer customer service again to have them look into the matter, and the response was that I've made additional charges and that's why the balance was so high. I told her she was wrong, and she connected me with a manager who reviewed my recent transactions and he told me the same thing. I asked him several times to give me the exact amount of what I owe on Aug. 12, and at first he couldn't event figure it out. Eventually he told me it's $441.09. I've reviewed my last few billing statements several times and I believe he gave me inaccurate information. I also discovered that I was charged an interest fee of $14.28 that has not been reversed. I ALWAYS pay my balance in full so this is very unsettling. I believe the amount that I owe should be less than what I was told: $845.91 ******* (payment) ****** ****** (fees)= $322.78 owed.

  

  Business Response

  Date: 08/30/2022

  We sent this complaint over to our credit card area on 8/7/22 and 8/9/22. We are still awaiting a resolution for this. We will follow up on Monday 8/15/22 to see if the customer has been taken care of.

   

  Thanks,

   

  

  Customer Answer

  Date: 08/30/2022

   
  Complaint: 17670089
  
  I am rejecting this response because: After I already made 2 payments totalling $800, I received a call from a Meijer representative on 8/11/22 and was told that even though the fees and interest charges were reversed, I was still responsible for paying for the charges for that billing period. That didn't seem right, but I went ahead and paid the amount $46.05, which was the amount that the representative told me to pay. I logged in to my Meijer online account last week and discovered new interest charges. This is unacceptable because I paid on time and I paid the amount I was told to pay. I don't appreciate being treated this way. I'm a good ******, I spent a lot of money at your store, and I always pay my bill on time. Please fix your mistake.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/09/2022

  The customer was originally contacted on 8/15/22 and was advised that there would be a second interest charge show up. This would take two cycles of paying off the statement balance in full for the interest to stop accruing. As of today, 9/6/22, the customer will be contacted and reminded of what to expect again.

   

  Thanks,

  

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have shopped at Meijer ********** ********* ******* several times with my emotional support dog and no problems questions actually the greaters stop talk to him cause he is so well trained.I have autoimmune disease a Nose Feeding tube and high public anxiety due to this. He keeps me calm and my breathing under control so I dont choke. Went to this store 2 days before having my ** tube replaced heavy set black lady greater at the grocery store door stopped me told me I needed to show her proof he was a service dog period I told her I been bringing him to this store for 4 months never been stopped and they actually talk to ************ it's against the law for you to stop me and demand I leave the store and or show you proof or take my dog out so to keep me from getting really up set called the driver took him out but my anxiety was so bad I almost passed out got her name and left the store severe anxiety attack cried all the way home threw up I can not be stressed before a procedure it causes problems getting tube in and yep had problems getting it in took longer then normal.

  

  Business Response

  Date: 08/02/2022

  Our Store Director reached out today, 8/2/22, to this customer to try and discuss the experience the customer had at the store. After the Store Director was explaining somethings to the customer, the customer decided to hang up the phone. Due to the customer disconnecting the call, we cant further assist. We are closing this case.

   

  Thanks,

   

  

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay June 20th I went to meijer express #***, got gas. Two charges show up one was pending and debit card purchase. The second charged, dropped and cleared on June 22th, for 10$. Meijers is literally telling me that I went there twice is not double charge which it all happened on the day June 20th, I told them to check the cameras for the second transaction or even ask the worker there. I showed her as soon as it happened. Crazy, how they can just take my money and tell me I should up two different days and I didnt. I was even with my partner and they said none of this make sense. Meijers denied me my money, and Im not having it. I did NOT go there twice, I dont know how it has two different transactions but check the camera at the time on the transaction, I was not there I did not pay. Cant believed meijers customer service is calling me a liar over 10$???? Just 10$?

  

  Business Response

  Date: 08/02/2022

  We spoke to the customer on 7/25/22, regarding her concern and customer stated even though she was reimbursed by her bank the dates that Meijer has listed is still wrong and she does not want her bank to think she was not honest. Customer wanted to speak with someone else or have her case re-opened. We advised the customer to send in screen shots and email a copy of the charges on June 20 to *************************************** and based on what is shown the case would be re-opened and sent back to our financial area. We also issued the customer $20 coupon for any inconvenience this may have caused. We have not heard back from this customer regarding the screen shots.

   

  Thanks,

   

  

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2022, I visited the Meijer in *******, ** to return an item and purchase dinner. Ive never been so disrespected at a grocery store in my entire life. The lady at the desk laughs at me because I was not aware of the return process and tried to take my phone from me to show me on the app how to find my pin. In May, I was sold and purchased nutrition bars that were bad - not outdated but seems to have been marked down to clear out bad product. I spoke to **** that said next time your in, Ill give a happy customer card. I asked for **** and was told there is no one that works there by that name. Another person is called and her name is ***** who was quick to tell me I was pronouncing his name wrong. She looks at me without asking my name or any other information and says I have no knowledge of this and **** didnt follow the right procedure. How would she know, she didnt ask any information to look into it. I asked her how would I know his name and the card? She replied with a shrug and said she could give me a card for $1. The exchange didnt go well. Im finally done shopping and have a card for $10 off that clearly states good for in store purchase. The cashier doesnt know how to use it so tell me to pay full amount. The lady that laughed at me insulted me further by making hand gestures telling me it was only for pick up orders on line. A third person came and said I would help you but I dont know how. Finally ***** is back! She says I can use it if I figure out how to add it to my account using the app and didnt provide any help!! She walked away. This happened because Im black. Im sure of it. They talked to me like a dog and Im not going to let you get away with mistreating me.

  

  Business Response

  Date: 08/02/2022

  On 7/26/22 the Store Director spoke to the customer and customer agreed to go into the store and receive a $50 gift card. This case is closed.

   

  Thanks,

   

  

• Initial Complaint

  Date:07/23/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15, 2022 I placed yet another online delivery order and was charged an extra $**** ( which is the same amount of the delivery). This is not making any sense, especially when it says I have free delivery. If this is an computer/ system error this should have been taking care of the first time I made the complaint. But it has not, which means I'm probably not the only consumer that has this issue. I would like my $ **** back and this to be addressed or I will have to take my business to ********

  

  Business Response

  Date: 07/27/2022

  We sent an email to this customer today 7/25/22, apologizing for the free delivery issue. We informed the customer that this issue is currently being worked on by our ITS department. We have sent a refund request up to our financial area so the customer can receive the $7.95 charge back. We have also issued a $20.50 coupon for the inconvenience this has caused the customer. We are closing this case.

   

  Thanks,