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Business Profile

Hotels

Clarion Inn I-94 near Expo Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Do not stay here unless you want to be taken advantage of. I stayed at this hotel on November 9th. I checked in and dropped my stuff off and left for a ********** football game. I arrived back to the hotel around midnight and went to bed, had breakfast in the morning and then departed the hotel. It has now been 10 days since I visited the hotel and they have not refunded my 100 dollar deposit. Upon calling today they said I damaged the room, but could not tell me how (completely fabricated) and said they would only refund me 70 dollars. Why did I have to call at all to get the deposit back? Why wouldnt they just refund the 70 and then I would have called to ask why I wasnt refunded the whole amount. Please steer clear of these crooks. I will be filing a dispute with my credit card company and opening a case with the BBB. Refund my whole deposit.

    Business Response

    Date: 12/03/2024

    Upon looking at the folio this guest was charged 30$ the same day as check out for damaged and missing linen and towelettes. He also was returned 70$ following the 30$ charge. All which took place the same day as check out. Therefore the 70$ was already returned by the time he made a phone call. It also takes 5 to 7 business days to see the changed reflect upon your account per banking policies that we have no control over.  

    Customer Answer

    Date: 12/03/2024

     
    Complaint: 22578146

    I am rejecting this response because: there were no missing towels or linen. The business is lying. I would never steal the ratty towels they provided at their filthy hotel. They claim to have a general manager named ******** ******* that would handle my complaint. I call everyday and ask to speak with her and they say that she canceled coming into work. My guess is this employee doesnt exist and its a front to steal from their guests. I spoke with a detective at the *************************** and they said they would look into this business to see if they were scamming the public.

    Sincerely,

    ******* *********

Clarion Inn I-94 near Expo Center is NOT a BBB Accredited Business.

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