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Business Profile

New Carpets

Runyon's Furniture and Floor Coverings, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Larry M

    Date: 10/02/2024

    We purchased a vinyl plank floor from Runyons. It was to be installed over a vinyl floor in the kitchen, remove existing carpet and put the plank floor in the living room and then in the foyer over the existing vinyl floor. When the salesman came out to measure, my husband told him multiple times we DO NOT want any raised areas at all. He said that they would mud the area from the kitchen to the living room and it would be fine. We bought the same floor just a different way of laying it in the foyer and we would need a transition molding. He said no problem. IT WAS VERY IMPORTANT THAT THERE WERE NO RAISED AREAS BECAUSE WE HAVE A SPECIAL NEEDS ADULT DAUGHTER WHO CANNOT HAVE CHANGE AND WE DID NOT HAVE ANY BUMPS IN OUR EXISTING FLOOR, AND THE SALESMAN SAW HER! Also, the sample floor had a white with colors combined plank that we do not have. He also stated it would take 2 full days. It took 5 days to install and the transition molding is raised, A BUMP!! If the salesman would have told us to continue the same way of installing the floor in the foyer and maybe ripping out the existing vinyl floor, there would not have been any raised bump in the floor. After calling him and sending pictures, he said he was filing a complaint with the manufacturer and he HAS NOT called to let us know anything about the color not being in our floor. So, We went to the store and brought pictures. We talked to another man and explained and he asked what we wanted. We really wanted something done for the safety for our daughter but he said they would take out the floor but WE WOULD HAVE TO PAY FOR EVERYTHING! No, if we were told the correct information when we purchased it, everything wouldve been done correctly and we would not have any bumps or raised area so my daughter can trip. At the time of scheduling it, it wouldve been more money for us to pay, but it wouldve been done correctly with no raised area. THIS IS DEFINITELY A TRIPPING HAZARD AND THEY DONT CARE!

Runyon's Furniture and Floor Coverings, LLC is NOT a BBB Accredited Business.

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