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Business Profile

Lawn and Garden

Family Farm & Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

This profile includes complaints for Family Farm & Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Family Farm & Home has 25 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I bought 4 bags of shock and 2 bottles of Algeacide. Once we got home and moved the bags they instantly started smoking. We grabbed the kids and moved away from the bags, as it was causing a chemical reaction. My husband had a reaction on the top of his fingers as well as on my arm. Not only is our health at risk but also we have $60 in product gone to waste. We cannot transport these bags as it is not safe. Position control told us symptoms to watch for an also how to dispose. We would not only like our money back ( we have photos to show the bags burned, as well as the double plastic bags that they bagged them in. But also for family farm to educate their employees on putting pool chemicals together. Had this have happened 5 min prior to us removing them from the car, this could have been a deadly outcome with the chemicals that were being mixed and smoking inside of our car.

      Business Response

      Date: 05/29/2024

      Re: ********************************
      ID ********

      This letter responds to your email dated May 21,2024 notifying Family Farm & ***** **** (hereinafter "FFH") of a complaint filed with your office by a consumer. Upon reviewing the statements provided by ******************************* in the complaint, while FFH confirms that the product was scanned, packaged and bagged in new and good condition and repair,FFH is unable to confirm the manner of customer's transporting, storage or other aspects of the customer's use from and after leaving the store.  The aforesaid notwithstanding, FFH took prompt action to address the matter and in an effort to support our customer,FFH has credited the debit card, of ********************, on May 29, 2024 for $95.25.As with returns to credit/debit cards, it could take 3-5 business days to see the credit reflected in the account.


      FFH submits that in over 10 years of selling pool chemicals, FFH has not received a complaint or notification of any issues with the chemicals or their packaging prior to this. 

    • Initial Complaint

      Date:02/19/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I have gone into the store and called several times, including calling the corporate office to ask them to fix a flood light in the rear of their building that has been strobing for about a year. There is an apartment complex directly adjacent to the business that is affected by this very bright blinking light. The store manager stated that theres nothing they can do to fix the light. We are just asking that they replace a light bulb. Its a very big distraction especially at night time.

      Business Response

      Date: 02/21/2023

       Immediately upon receiving this complaint we contacted a contractor to remedy this problem. This is the first we have heard of this issue and feel we have acted quickly to solve the problem. 

      Customer Answer

      Date: 02/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as this issue is fixed in a timely manner. 

      Sincerely,

      *********************

    Family Farm & Home is NOT a BBB Accredited Business.

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