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Business Profile

Handyman

Ace Handyman Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made an appointment with the ace handyman company. They gave us a quote and a time frame of how long the job would take. They ending up rescheduling the appointment two times due to illness and then placed our appointment into the hands of another contractor. He came to our house at a different time than originally scheduled so no one was home for him to start the project. Once he was able to get started an hour later he told us that it was going to take longer than the desired time and that he also needed to get some materials to start. So he started 45 min late, was getting paid for that time due to business error and also was getting paid for the hour he was gone running arrange for materials. Had two hours left to finish a part of the job and when I got home nothing was completed. Nothing was done. So I cancelled any further appointments with the handyman services. When I told the manager about it they said the best they could do is refund 100$ out of 650 that we spent for no work to be done.

    Customer Answer

    Date: 12/20/2024

    I made a complaint about an issue with a business and it has been resolved since the complaint was made. I would like to drop the complaint.

Ace Handyman Services is NOT a BBB Accredited Business.

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