Business Profile
Art Consultants
Park West GalleryHeadquarters
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Reviews
This profile includes reviews for Park West Gallery's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.99/5 stars
Average of 112 Customer Reviews
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Review fromEmily V
Date: 03/02/2023
1 starEmily V
Date: 03/02/2023
We purchased two pieces of art from Park West on our Princess ****** trip. We had fallen in love with one piece and then were convinced how well a second piece would go with the first. We were told they would both be arriving in **** weeks. Almost, 18 weeks later, we received the second piece, but still no word regarding the first. Finally 24 weeks later, we are being told that the first print, the print on the ship that we had purchased was actually not for sale. Their inventory is not updated real time. Although we were told, we'd be buying the print we were physically looking at, it had already been sold to someone else. Apparently, there are no other prints to be had. So now we are stuck with the second print that we would never have bought without the first. The best Park West is willing to do is offer us a credit on our next purchase. Why? You've already demonstrated you have no idea how to run an art business or an auction. How can you auction prints when you have no idea what you even possess? I am beyond upset and disappointed.Park West Gallery
Date: 03/16/2023
Our records indicate that you have spoken with one of our ************** representatives. We apologize that we could not provide one of the works of art. If you wish to exchange the one you received for something else in our collection, we are happy to have someone contact you. Please contact **************s at ************** if you are interested in moving forward. Thank you.Review fromVitaly R
Date: 02/27/2023
1 starVitaly R
Date: 02/27/2023
Amazing sales team. HORRIBLE customer service. Got over 20K of art in Sep. Still did not get them all.Park West Gallery
Date: 03/07/2023
Our records indicate that all of your artwork has been shipped and delivered. If you need further assistance, please get in touch with our *************************** they would be happy to assist you. Thank you.Review fromLo J
Date: 02/26/2023
5 starsLo J
Date: 02/26/2023
Dont buy what you cant afford. Park West on the ships is a little more pricy than their online auctions. We like what we get and are pleased with our purchases. But we also only get what we know we can afford. *** called about being able to attend an online auction and while on the phone they realized I still was waiting for a piece and they expedited it. Ive only had positive interaction with PW.Park West Gallery
Date: 02/28/2023
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a good experience with *********. We look forward to working with you again.Review fromP. W.
Date: 02/16/2023
1 starP. W.
Date: 02/16/2023
We purchased item#****** for $1680.00 six months ago on the Royal Princess. Have been told many times waiting on the studio. After 6 months we believe the studio is not going to deliver. Asked for our money back and of course the answer was all sales final.Park West Gallery
Date: 02/28/2023
Our records show that you have been in contact with one of our ************** Representatives, and they are working with you on your concerns. We apologize for any inconvenience that you may have experienced. Thank you.P. W.
Date: 02/28/2023
The correct price for missing item is $2350. I erroneously posted incorrect amount and was unable to edit post. We are working with a park west member and have agreed to wait up to a month for item being off loaded from a cruise ship. If we do not receive within a months waiting period then we would prefer the full refund. You can verify the price we paid through your records or I can send copy of our receipt.Review fromIkecia T. Constant
Date: 02/16/2023
1 starIkecia T. Constant
Date: 02/16/2023
I purchased $7000 worth of art back in November 2021, I received all except for one piece which was part of a collection that I put together. The one that wasnt received was from the artist Kre8, it was a commissioned piece which was part of a set. Now I have one piece of art in my living room and have been waiting for the companion piece, was originally told it could take up to 6 months. At the one year **** I called and was told that things are behind and they couldnt give me any idea on when Id receive my art which was $990 plus tax. The sad thing is Ive gone to shows and theyre still selling the artwork and commissioned pieces from this artist. I was denied a refund and its too late for a bank dispute. It is now mid February 2023. This is not how you do business. And no I do NOT want a credit because that is not what I signed up for. Terrible business ethic and practice for any company. *** spent over $20,000 and will never spend another cent with them.Park West Gallery
Date: 02/28/2023
Our records show that you have been in contact with one of our ************** Representatives, and they are working with you on your concerns. We apologize for any inconvenience that you may have experienced. Thank you.Ikecia T. Constant
Date: 02/28/2023
I spoke with the representative who agreed to issue a refund based upon the long wait time, this action will satisfy my request. ThanksReview fromKerry N
Date: 02/14/2023
1 starKerry N
Date: 02/14/2023
It has been 8 months since I purchased my artwork and I still have not received it. I am in contact with customer service but will say that the service is limited and takes a week between most emails. My experience was I purchased 2 pieces on a cruise. I waited for 8 wks and no artwork arrived. I called and they told me they forgot to pull the artwork and I needed to wait for another 8 weeks. I waited and received 1 piece. I called and they told me I needed to wait for another 8 wks. I told them I was not waiting another 8 weeks so they expedited the piece. It arrived in November with the wrong frame on it. They tried to tell me I had never custom-ordered a frame. I showed the invoice that clearly stated I had custom ordered the frame. After 2 months with the framing department, it finally was ready to ship. I was told I would get a ***** shipping update. I never did after a month I contacted them. At the end of January, I received the tracking code which I found was now lost in the mail. Park West called ***** and sent the piece back to the framing department to inspect. It has now been another week and the piece still has not been sent back to me. While I'm in contact with **************** I would say 8 months is a pretty abysmal delivery schedule.Park West Gallery
Date: 02/17/2023
Our records show that you have been in contact with one of our ************** Representatives, and they are working with you on your concerns. We apologize for any inconvenience that you may have experienced. Thank you.Kerry N
Date: 02/17/2023
The automated response is just what I expected so much that I put it in my complaint. I dont think 8 months is warranted to still not have delivered my artwork. For context I was able to order art all the way from *********** and get it in under a month compared to the 8 months where I have not received my piece park west sold to me. However the did take my money 8 months ago.Review fromJohn P
Date: 02/13/2023
4 starsJohn P
Date: 02/13/2023
Do your homework! I take a cruise every year and always attend the art auctions. Mostly because I like to see what people overpay for. Yes, I do think that they ask a lot over what the value should be. Is that *********'s fault? No, it's called capitalism. People need to take responsibility for their own actions. If the buyer is willing to believe what the auction people tell them without doing any research, I have a bridge in Brooklyn I'd like to sell them. Now with that being said, I have bought from Park West; I have done my homework; and I do feel like the salesman worked with me and we came up with a fair price for a piece of art.As for their shipping... My first purchase took close to four months to get. I don't know why and it was aggravating. My purchase last month took about four weeks and is already hanging on my wall.Park West Gallery
Date: 02/14/2023
Thank you for taking the time to write this review. We greatly appreciate your feedback. We are happy to hear that your experience with ********* went well. We look forward to working with you again.Review fromStuart D
Date: 02/08/2023
5 starsStuart D
Date: 02/08/2023
I received my sculpture today that I purchased on a recent cruise. It arrived 10 days after retuning from the cruise, and I could not be happier. It is exactly what I purchased and was packed extremely well. The free print that I selected also came 5 days after the cruise.
I know there are many negative comments on here, but I have nothing but good to say for Park West. Readers should be reminded to do their research before buying at auction. I rejected a work that was offered and later research revealed I would have paid too much. There was no pressure to purchase.Park West Gallery
Date: 02/09/2023
Thank you for taking the time to write this review. We truly appreciate the feedback. We are happy that you had a great experience with Park West. We look forward to working with you again.Review fromDonna D
Date: 02/06/2023
1 starDonna D
Date: 02/06/2023
I bought a piece of artwork from Park West in December 2022. Have not received one word from them about the status of receiving my artwork (which costs $1000). Have called them twice and received two different stories!! I call them Park West Fairytales!! Do not trust!!Park West Gallery
Date: 02/14/2023
Our records show that you have been in contact with one of our ************** Representatives, and they are working with you on your concerns. We apologize for any inconvenience. Thank you.Review fromRichard C
Date: 02/04/2023
1 starRichard C
Date: 02/04/2023
Wife and I went on an Alaskan cruise the beginning of October 2022. We went several times to the art auctions. Bought a nice painting for $300 which included a new frame (we got to choose) and shipped to the house within 12 weeks. Well, 15 weeks pass and still no painting. Wife calls park west to check on it and was told that 'Oh, we were going to call you and let you know that it is out of stock, sorry'. Wife demanded a refund and they said they will have to return the money to the cruise line and then we will have to deal with the cruise line for our refund. I'm pretty sure that they were going to lose some money on us (nice frame, etc) and they claim out of stock when they are going to lose money. I believe they are a scam and likely the cruise lines are in on it.Park West Gallery
Date: 02/14/2023
Our records indicate that we reached out to you to advise that a work was no longer available and that we would have a refund issued to the credit card you used at the time of the sale. We apologize that this happened and for any inconvenience that you may have experienced. Thank you.
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