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Business Profile

Moving Companies

Morse Moving & Storage

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Morse Moving and Storage to move from ******** to *******. Attached manifest shows 2 **s. Only 1 was delivered. I notified driver 5 minutes after he left with no response and notified Morse Moving same day (8/8/23). I have the remote and their paperwork. I do not have receipt from buying ** (not really sure where I even bought it but it was a **** Bravia). I only kept income tax relevant receipts for the move. They are saying without a receipt, they will not settle. Their own paperwork shows 2 **s. I have supplied them with pictures of the ** and the remote. They are being unreasonable putting burden on me to prove where and when I purchased ** and I really do not have that information- they know there were 2 **s. I have chain of emails with their claims department and all I feel is that they think I am lying.

    Business Response

    Date: 12/08/2023

    Missing items are normally required to be noted at the time of delivery.   We did complete a trace for ******************* and it did come up negative.

    As a goodwill gesture we did pay ******************* for her tv.   I am not sure why why she would file a complaint.

    See letter below that was sent along with a check on 9/1/123.   There is nothing more we can do with this.

     

     

    Dear ******************,
    Thank you for your patience during the processing of your claim.  I have completed the review of your claim. Every effort has been made to locate the item(s) that you reported missing from your shipment.  All parties involved in the handling of your shipment have been interviewed.  Regrettably, our trace has been unsuccessful.  The following is the extent of our liability for the ** without receipts or substantiation of the amount claimed..   Based on this a check in the amount of $999.99 which will be sent under a separate cover to the address below:
    19826 ************
    **** ******* 33558
    ** **** 55" Class BRAVIA XR X90K 4K HDR Full Array LED Google ** XR55X90K - Best Buy
    999.99
    ** **** X90K 55" Class 4K HDR Full Array LED ** with Google ** | XR55X90K
    999.99
    This is the photo of the remote that you sent to me. The largest **** that is compatible with this remote is a 52 **** Bravia ** that was manufactured 2009 or 2010.
    Amazon.com: **** Remote Control - RMYD028 or RM-YD028 : Electronics

    Processing will take between 7 to 10 business days with a check being issued immediately after.
    I regret that it was necessary for you to file a claim, and I apologize for any inconvenience it may have caused you.  If you have any questions or concerns, please contact me directly.
    Sincerely,
    ***************************
    Sr. Claims Analyst

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