Business Profile
Financial Services
Flagstar BankThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Flagstar Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 187 Customer Reviews
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Review fromRandy D
Date: 07/07/2024
5 starsRandy D
Date: 07/07/2024
I love this bank. I was skeptical at first because of the high interest rate but this bank has been spot on so far. I've only been a customer since May of 2024 but so far I have had no issues. One thing though is that they have a 9 day hold on some external transfers, meaning if you initiate the transfer from Flagstar and want to debit your primary bank it takes anywhere from 7 to 9 days. But if you transfer from your primary bank to Flagstar, it goes within 2 or 3 days at most.Flagstar Bank
Date: 07/08/2024
Thank you so much for taking the time to leave us a review and share your experience with us! We work hard to provide quality customer care and are happy to hear you had a positive experience with us.Please direct message us on our managed social media platform profiles (links below) with any further comments or suggestions you wish to share. ******** (***********************************************) or ******* page (******************************************)We look forward to continuing to serve you.Review fromJames K
Date: 07/04/2024
1 starJames K
Date: 07/04/2024
I tried to set up a savings account with ********************'s online bank, mybankingdirect. After several tries and detailed conversations with their representatives I was unable to complete the online application due to some glitch in their system. On two occasions I was told a technician would contact me to resolve the problem but this never happened. This was a frustrating waste of my time and horrible customer service.Flagstar Bank
Date: 07/05/2024
We're sorry to hear you experienced difficulties while attempting to open an account with My ********************** Direct. We would like the opportunity to address your concerns directly, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect more details to share with our team. Facebook.com/flagstarbank or Twitter.com/flagstarReview fromDWAYNE J
Date: 06/15/2024
1 starDWAYNE J
Date: 06/15/2024
Flagstar bank set me up with paperless from the moment my lender sold my mortgage over. I have had one advertisement sent to my email address. Needless to say, I received a welcome letter, one letter showing that they are selling off my personal information and only one statement to show that I was late on my payment because I was still paying my old lender. I do auto pay through my bank and generally pay an extra $100-150 in principal. So when they increased my escrow amount with no notification to me, I had no idea I was no longer making a full payment. Funny thing is it raised up to .29 more than my payment. That is when I got the concerning letter that said my payment was short of .29 and the check I sent was in a suspense account because of my short payment. NEVER NOTIFIED BY MAIL OR EMAIL THAT MY ESCROW AMOUNT INCREASED. I consider this lack of transparency and jeopardizing my credit very fraudulent. I regret UVM selling my loan to Flagstar and I do not consider them reputable. I pray to God they sell me off to a more reputable institution.Flagstar Bank
Date: 06/17/2024
Thank you for taking the time to share your experience with us.We value feedback from all of our customers and hope youll give us the opportunity to listen and improve. We would like to learn more about your experience to share your concerns with the appropriate team.If you are willing, please direct message us on one of our managed social media platform profiles (links below) so that we can learn more and better address your concerns.facebook.com/flagstarbank or twitter.com/flagstarReview fromMarc W
Date: 06/14/2024
1 starMarc W
Date: 06/14/2024
Do NOT work with Flagstar. They are by far the worst company I have ever done business with and are unwilling to assist in anyway without ruining your credit in the process. I would do everything you can to never get a mortgage or home equity with Flagstar. Please I urge you to go elsewhere or they will make you suffer. They are unethical and do NOT care about their customers in anyway. Again please go somewhere else. Anywhere else is an upgrade to Flagstar.Side note: I have heard great things about credit bureausFlagstar Bank
Date: 06/15/2024
Thank you for taking the time to share your feedback with us.We apologize that we provided a less-than-ideal experience and would like to address your concerns directly. We value your feedback, and hope youll give us the opportunity to listen and improve. We would like to learn more about your experience to share your concerns with the appropriate team. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. facebook.com/flagstarbank or twitter.com/flagstarReview fromNorm C
Date: 06/10/2024
1 starNorm C
Date: 06/10/2024
Had their ATM make an error of $160 , filed a dispute and was denied. Making me look like a scammer. Totally unacceptable! Next step is BBB.Flagstar Bank
Date: 06/11/2024
Thank you for taking the time to share your feedback with us.We're sorry to hear about your experience, and we apologize for any inconvenience caused. We value your feedback, and hope youll give us the opportunity to listen and improve. We would like to learn more about your experience to share your concerns with the appropriate team. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. facebook.com/flagstarbank or twitter.com/flagstarReview fromDustin B
Date: 06/07/2024
1 starDustin B
Date: 06/07/2024
Worst mortgage company EVER!! My account was sold to ******************** by Rocket, and it has been a nightmare ever since. I had hail damage that left me with many leaks in my roof. My insurance covered the damages, but now Flagstar is holding my funds for weeks and telling me they will only release 25% until the work is complete. They then send out an inspector before releasing the rest of the funds. This means they expect me to pay out of pocket for all the work and then wait over a month to get reimbursed. Crooked to the core! In this economy, forcing people to use their own funds or take out loans to cover damages their insurance already paid for is beyond ridiculous! They have no care that we are sitting here daily dealing with water damage that is only getting worse! Stay far away from this lender!!Flagstar Bank
Date: 06/08/2024
We're sorry to hear about your situation and would like to address your concerns directly. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. Facebook.com/flagstarbank or Twitter.com/flagstarReview fromDENYS F
Date: 06/03/2024
1 starDENYS F
Date: 06/03/2024
They messed up my credit score. I was laid off and was applying for financial hardship. There was no explanation that there would be hard credit score pulls and delinquency reports while you're in the process. If I had known that, I would not have started it at all and found a way to make the payment. They won't reverse the delinquency. No *****Flagstar Bank
Date: 06/04/2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and would like to address your concerns directly. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. Facebook.com/flagstarbank or Twitter.com/flagstarReview fromWilliam A
Date: 06/03/2024
1 starWilliam A
Date: 06/03/2024
These people don't have a clue what they are doing. Had to redo my whole loan because. They took three weeks to send my paperwork.Flagstar Bank
Date: 06/04/2024
We appreciate your feedback and will share your concerns with our team. If you require assistance, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details. Facebook.com/flagstarbank or Twitter.com/flagstarReview fromMe D
Date: 05/29/2024
1 starMe D
Date: 05/29/2024
Flagstar is absolutelyy horrible. I have fixed rate, no chg in taxes and insurance and have a $200 increade in mortgar oaynent dur to Error made by previous lender. Flagstar is denying responsibility to fix it... after nearly a year of minthly addressing the issue,legal counsel (ehcih they ignited the timeline and then reported me delinq). Boytom line: they said sorry for your "bad luck" in thr error in escrow. Its ruined me financially. Im on SS disability~ my health has diminished severely int he work and stress in trying to keep my home which was budgeted well and secure for five years until the error iccurred.bc if their increase and over monies and "charges" each month... WHERE IS ALL THE EXTRA MONEY ive poid? i am contemplating ending rhe stress permanently. It waa $263 MISTAKE and no accountabilty to correct it and escrow hole has ruined my life and stolen my hope. Worked my whole life for a simple country home for kids and grandkids...SHAME on the "escrow" ***** Total lack of looking at the facts~ bullies for monies NOT actually owed. 3+2=5 but when you should be adding 3+1... its an input error.NOT an escrow shortage! Oh and was told~ no, DENIED access to speak with anyone from *********** corporate... said they have NO AUTH or communication with the Escrow ***** What a racket. What a shell of a lender. Glorified and govt covered thugs!!! They buy loans and take ZERO resp for these loans. Fixed rate and stable ****************** and $300 increase in mortgage??? INS ** SAYS WRONG! ??? And my pmt never decreased. you tell me~ LEGAL HELP PLS!!!Flagstar Bank
Date: 05/29/2024
Thank you for taking the time to share your feedback with us. We're sorry to hear about your situation and would like to address your concerns directly. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. Facebook.com/flagstarbank or Twitter.com/flagstarReview fromStacy M
Date: 05/21/2024
1 starStacy M
Date: 05/21/2024
Terrible customer service. Didn't process my first payment due to technical problems causing issues with my insurance being paid. Now following the "standard" of selling my loan with only "14 days notice" which is actually 10 days because they mailed the letter. Worst mortgage experience with a company especially when I was forced to use them.Flagstar Bank
Date: 05/25/2024
Thank you for taking the time to share your feedback with us. We apologize that we provided a less-than-ideal experience and would like to address your concerns directly. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. Facebook.com/flagstarbank or Twitter.com/flagstar
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