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Business Profile

Junk Removal

College Hunks Hauling Junk & Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, 2025 I paid a total of $789 to have several pieces of furniture moved from my home to a third floor apartment approximately a *************************** the process the movers damaged the edge of a composite deck step by dragging furniture over it. They scratched a hardwood floor. They dented a metal entry door. They chipped the running board of a hardwood bed. They chipped and scratched a bed headboard. They dented the top of a kitchen hutch. They dented the top of a large hardwood buffet cabinet. They tore the dust fabric off a loveseat couch. They chipped and broke a small cabinet then used packaging tape to conceal the damage. They chipped the edges of a wooden trunk in several places. Im unable to access the web address ***************************************************************************************************************** listed on the recipe. The movers said they have insurance coverage that pays by the pound for damages but made no mention of coverage to the home/structures. I did receive a phone call from a manager saying h*** view the damages but he wouldnt give me any way to submit claim documentation.

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled two jobs with Hunks Movers, the first was a load/delivery/unload to a storage unit, and the second was a load of a U-haul. The 2nd job is the problem. I scheduled for Fri. 4/18/25 @ 0900 a month and a half in advance. The issue began that morning as evidenced by the provided text msg's. I received the first text at 0737 stating they are going to be delayed. I called him to discuss how long, and **** the owner stated around 1400. At 1417 he text again stating it would be the evening before they would be there. I expressed my frustration and strict time limitations. He sent 3 young guys that did not show up until after 2000. They were already exhausted from other moving jobs and it was dark. They haphazardly threw my belongings into the U-haul, they asked for tape but did not mention a need for blankets or other packing necessities which were laying around the house. They did not finish until after 2300 which I felt was completely unacceptable since my original time was scheduled for 0900. I was working on other items so I did not hover or check their work. After getting to my location the following day, another moving company opened the truck and immediately asked who packed this truck because it was so poorly done. I had to leave a half of a garage full of items behind d/t the packing done. I watched as they unloaded and noticed so many items damaged and completely ruined, several TVs screens are scratched, my work computers had other items thrown into the boxes. I sent several *** to **** the owner which I never received a response to. Days later I attempted again to contact him and he has completely ignored me. He received payment and I am left with ruined items, some custom made and irreplaceable.

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    College Hunks was hired to remove junk from my old residence at **************************************. They charged my landlord $587 to move items. Absolutely nobody will tell me how they came up with this number so I don't feel I owe it.

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted College Hunks Hauling Junk in *********. Initially they were very friendly and helpful. I am cleaning out my sisters condo in ********* because she is on ******** and now lives in a nursing home on a very limited income. I explained that we had a single car garage full of furniture and miscellaneous items. ****** quoted $425 but said when the hunks got there they would adjust the price based on what they saw. They came out December 13 and met my brother there. I did need to add a hospital bed, shower chair, cabinet and a few boxes in the condo but the hunks were aware of that upon arrival. After they viewed the garage and walked through the condo, they said it was more than expected and so adjusted price to $579, which we approved. I was unaware of the additional charge of $45 for every 15 minutes over an hour until they arrived. That was never mentioned in the 2-3 phone calls prior to the visit. When they were almost completely done loading, they said it was way more and we would have to pay $1600! What happened to the original quote of $579?! Apparently we were not informed they could change the price at any time during pick up. They changed it to $1300 and when we said no, the manager called me. When I told her they could unload the truck because my sister couldnt afford that and it was outrageous that they changed the quote, she called back and said they would take it for $800. I should not have agreed but need to have the stuff gone. Kind of a bait and switch tactic. ??

  • Initial Complaint

    Date:07/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired college hunks to move me from my townhouse to a small duplex not 2 miles away on June 22nd. I was downsizing a lot. Thus I had sold a lot before hand. This move was for furniture ONLY and a washer/ dryer small propane grill (I moved the tank)patio furniture, small rowing machine a chase lounger and 3 pictures as I had moved and or sold EVERYTHING else.Pictures of the items they moved are below.I moved all small tables, lamps, pillows/cushions etc.I was quoted not over ****** as I was doing my best to have everything done within a 3-4hr move. Note: when I moved into that townhouse, I did much the same except they carried boxs up stairs for me in 2.5 hours time.With my huge downsizing I would expect much the same as I moved into a ***** sq floor duplex.I asked the movers what the world was taking so long. They were hugely over killed in their wrapping. I questioned and told that is how they validate their time, by the materials they use. Who am I to argue. It was a very hot day and taking breaks were absolutely necessary. I turned the A/C down to 60 for them. They did see an old coworker from before they got bought out come by. They stood out side talking to her for a solid hour. I mean it was hot.This move took them 7.5 hours!!They had talked about how they were not going to have to go to their 3:30 appointment.My bill was 1,129.64!!!I tried in good faith to resolve this with the company TWICE!I want to be compensated for the grill being damaged, and 2 missing boxes.They told me they could not take one (which I didnt expect as it was open for last minute items and would go in my car with me. This box had alcohol in the bottom of the box wrapped tightly and some other things in it. How they knew that is a question. It never made it to my duplex. They said they could carry it to my garage for me. Never saw it after that. The other box had my kids baseball card collections in it. Never recovered. I absolutely will warn ppl about my experience.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The movers broke my washer and I filed a claim. The move took place on 6/1. Its not 7/2 and no one is responding back to my phone calls. The business policy is supposed to be 5 to 7 business days. Its been over a month now and the business is just not responding. They need to reimburse me of the washer.

  • Initial Complaint

    Date:06/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Told them my 2 car garage was full to about half-way up the wall, and was quoted about ******* to haul it all off. Two guys show up in a small truck. I took one look and knew it wasn't big enough. I should have just sent them on their way, but I didn't. The 2 guys were nice and did work hard, but their truck was not big enough to complete the job. They left behind an upright freezer and about 1/3 of the stuff in the garage. No one at booking told me there was a 30.00/15min. additional charge, and the guy actually told his boss it would be about ***** minutes!So, little truck, only 2 guys and they left about another truckload of junk behind, including the heavy freezer now parked in my driveway. They charged me ****** dollars, didn't have change, so they took ****** dollars and left a whole lot of junk behind. On their notes they marked the job complete. I really feel let down and ripped off. The job took 2 hrs, not 30 minutes.

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The absolute worst move out of my 9 moves. First, they jumbled in their truck without telling me they are leaving. I looked around and found they did not take everything. I ran out to the truck to tell them they did not take everything. The lead guy jumped out of the truck and started yelling at me. I think he is bipolar. So, he takes some of the remaining items but not all. I ran back out to the truck to tell them. The lead guy came back in the house at took some more stuff and they took off. Turns out they did not take everything. It was only an hour and a half away move, but they stopped for lunch and charged me for it. They delivered the furniture and boxes but did not remove a lot of the wrappings. They also damaged the wall in stairway and did not bother to tell me. Bottom line is they did not complete the move.

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    College Hunks came out on and quoted me between $1600 and $2000 for a 3 bedroom condo to condo move. They were well aware that I had a large couch and piano as I made sure to point this out. When they came to move me on 5/25, they clearly pointed out all of my previously damaged furniture - fine, I thought they were being transparent. While moving, they cracked my tile floor, scratched my new hardwoods and damaged several walls - all of which they forgot to point out. They also stopped at ********** on the way over and charged me $120 for the 30 minutes they were there. They refused to move my piano and left in the driveway, until I insisted they moved it and they damaged another wall squeezing it into my basement. Then, they overcharged me by $500, refused to move the piano and made me sign the waiver even though I did not want to. Lastly, when I called **** about these problems, she told me I was lying, minimized what I said and when I disagreed with her, she screamed at me. She was screaming so insanely, I literally could not understand what she was saying by the end. They sent me plenty of texts and phone calls when they wanted my business, but now they refuse to call me back although I have sent repeated texts and phone messages. I am very unhappy with being overcharged, all the damage to my new place and my piano is still in the basement.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    College Hunks Charged me 10k to move from ******** to *******. I had them put the furniture in storage and they said as long as I hire the same company in ******* they can put it back together. The ******* location charged me another 2k and was not able to put my furniture back together. I paid 12k and have a bunch of not put together headboards, bed frames, and dressers. All the rooms are a mess. I take care of my 70 year old mom and she has no where to sleep. Does college Hunks care? No! They made their 12k. On the bright side they offered 25$!!!!! Wow so they only netted ******. Horrible moving company and very predatory. Will take your money and not finish the job and leave you with more issues that you now have to pay to get fixed. I am just trying to get somebody to come here and put the furniture back together like they guaranteed when I handed them their money. I expect all 12k back for the move if they do not fix the issue

College Hunks Hauling Junk & Moving is NOT a BBB Accredited Business.

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