Business Profile

Credit Union

Wings Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wings Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
44 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In or around October 2024, Wings Credit Union began charging a $3/month paper statement fee. I was never directly notified or asked to opt in. I only discovered the fee in late 2024 and called in ******. I was told the fee would be stopped and prior charges removed. I thought it was resolveduntil I found the fees had continued, totaling $21 to date.When I called again, I spoke with ******, who was dismissive and said the fee couldnt be stopped unless I signed up for online banking and opted into eStatementsnone of which had ever been mentioned before. I have never used online banking and have never received paper statements. This was the first time I was told how to avoid the fee.After pushback, I was escalated to a manager, who was also unhelpful and blamed the ******************* for statement delivery failures. They claimed "notice" was sent by including it in a prior statementone I never received. Even if I had, burying fee changes in fine print is not meaningful notice. Most members dont read every line of a statement, especially if they never got one to begin with.Ive been a Wings member since I was a teen. My family has done business with Wings for years, including several loans in my fathers name. Its disappointing to see the credit union shift away from customer service to rigid policies, script-reading, and arbitrary fees. There was no flexibility, discretion, or concern for long-term membership.This $21 may seem minor, but the principle is significant. Charging members without informed consentespecially for services not receivedfits what the Consumer Financial ***************** (****) calls a "junk fee." The **** is actively working to stop these unfair charges, particularly those used to coerce customers into online-only ****************************** used to value its members. Now it feels like members are pressured into online systems under threat of junk fees.I hope the credit union chooses to make this right.
Business Response
Date: 06/10/2025
Wings Credit Union researched the complaint and mailed a response directly to the complainant to the address we have in our records on June 10, 2025.
Initial Complaint
Date:04/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am no longer liable for the debt. account charged off. account re-aged. "**********************" no longer exists. remove the entire history of the account.
Business Response
Date: 05/16/2025
Wings Credit Union researched the complaint and mailed a response directly to the complainant on May 15, 2025.
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a checking account on November 19th, 2024 at Wings Credit Union with a promotional code OWNIT24. I was supposed to get $400. I had to get $5,000 of direct deposits from my employer into the account which I did complete. I was supposed to be awarded this bonus by 2/20/2025. However, I was not. When I approached customer service asking why I was told I was ineligible for the account since I did not input the promotional code. However, I did do this. I would not have been lured into opening this account without this promotion. I fulfilled the terms of it and believe Wings Credit Union is not attempting to complete their end of the bargain. This is false advertising. I would like the $400 bonus that I completed paid to me ASAP.
Business Response
Date: 03/11/2025
Wings Credit Union researched the complaint and mailed a direct response to the complainant on March 6, 2025.
Initial Complaint
Date:02/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I think Wings FCU employs people who do not operate in the best interest of the financial institution. I cannot believe that a financial institution would refuse to accept payments on a charged-off balance, in which they are fully aware that I had a catastrophic medical injury and the disability insurance I paid for through THEIR CREDIT UNION, ceased making payments after **************************** All I wanted was to pay the balance of my debt by monthly payments because I am disabled and I only get SSA income. They'd rather make my life harder than what it is by not allowing me to settle the debt, knowing good and well that I don't have the ability to make a single offer. This is egregious. I'm hoping ******************** will reach out. This default was not intentional. The least they could do is allow me to make amends, which is profitable to the credit union.
Business Response
Date: 02/26/2025
Wings Credit Union researched the complaint and mailed a response directly to the complainant to the address we have on our records on February 26, 2025.
Customer Answer
Date: 03/28/2025
I am rejecting this response because:

The response sent on 2/24/25, was sent to my old address. Will you please contact your point of contact and have the letter sent by email to ****************************************************** or mail to:

********************

*******, ** 38141

Thank you,
********* Exum

Business Response
Date: 03/31/2025
Due to financial privacy laws and regulations, Wings' **************** only sends correspondence through the mail. If your address is not correct in our system, please update your address by calling our call center at **************.
Initial Complaint
Date:01/31/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ****** account was hacked and there were 20+ payments made from my wings financial account to my ****** account that I did not approve and the bank paid each payment plus charged me $30 fee to make the payments. I made Wings financial aware of the fraudelent activity on 1/18/2025. I have sent countless messages via ******************* As of today there has been no communication from Wings financial in regards to my funds that was taken out of checking, saving, & overdraft account what's so ever when I call I get bounced around to different people. no one ever returns my call. Roughly $2500.00 is owed back to me. I don't know the exact amount because the account has been closed.
Business Response
Date: 02/13/2025
Wings Credit Union researched the complaint and mailed a response directly to the complainant on February13, 2025
Customer Answer
Date: 02/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The issue has been resolved.
Initial Complaint
Date:01/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This issue involved this credit union to submit a bonus for opening checking account. Even though I met all requirements, my bonus was never paid. Wings responded twice with totally different reasons denying their obligation.
Business Response
Date: 02/04/2025
Wings Credit Union researched the complaint and mailed a response directly to the complainant on February 4, 2025.
Customer Answer
Date: 02/14/2025
I am rejecting this response because: As of 2/14/2025 I did not get the letter from Wings. No asking bonus was deposit to my account.

Business Response
Date: 02/20/2025
Wings confirmed response letter was sent via US Mail to the address in our records. A courtesy copy will be mailed to the same address.
Initial Complaint
Date:01/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Credit Union shut off the *** card I had for years for no reason and forced me to use a **** Debit card instead to access my funds in checking and Savings account. Due to this I am now forced to pay higher fees to access my money with a Debit card especially in foreign countries and ***s that I need to use often. This is not fair and I believe also violates the terms and conditions I originally signed when I opened my accounts with them *************************************************************************************************** one. I want my *** card back and reimbursement for all the extra fees I have had to pay with the Debit Card in the mean time.
Business Response
Date: 02/11/2025
Wings Credit Union researched the complaint and mailed a response directly to the complainant on February 11, 2025.
Customer Answer
Date: 02/11/2025
I am rejecting this response because:
I have received no communication from the Business as they claim. Also the business should have put any response to the complaint directly here as part of the case and not give a generic reply that it was sent with no details given here.

Customer Answer
Date: 02/14/2025
As stated before I have received no communication from the Business as they claim. Also the business should have put any response to the complaint directly here as part of the case and not give a generic reply that it was sent by normal mail with no details given here. Please tell the business to state what they claim they sent me here as part of the case documentation.
Business Response
Date: 02/21/2025
Wings confirmed a response letter was sent via US Mail to the address in our records, which matches the address included in the complaint. A courtesy copy of the response letter will be mailed to the same address. Because of financial privacy rights, Wings Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings.
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My two **'s (worth $75,000) expired Sunday Sept 8, 2024 , Late Friday September 6, 2024 I received a phone msg on my cell phone from a representative from Wings Financial, telling me she would like to discuss my **. Since I am old, disabled, and I am not very good with computers I purchased my ** by phone using a Wings Financial Credit Union members services representative help 13 months prior and AT NO TIME did the wings representative explain to me or tell me that I needed to designate where the $75,000 money would go after the ** expired September 8, 2024. I understood my $75,000 would go back to where it originated which is my high yield savings *************, November 12, 2024 , I called Wings Financial to find out where my $75,000 is because it was not clear from the Wings app and I could not get into the Wings Financial Credit Union website. I have been extremely sick for 2.5 months. Well, the Wings representative stated that my $75,000 rolled over into a 1.55% ** locked 12 month ** instead of rolling back into my ****************** account, and I was told I would be penalized 6 months interest or $600.00 if I moved it out of this **. At NO time did the Wings representative (15 months ago) tell me about this ****************** of my $75,000 without my permission into a locked 12 mos. 1.55% ** rate. When ** interest rates are 4.2%. November 12, 2024 I spoke with ************** Supervisor *** *. He stated the disclosure for movement of my $75,000 was sent by mail. I did not receive this. It was not explained, nor would I ever agree to lock up my $75,000 in a 1.55% Cd interest rate for locked 12 months. Left V.M. for ***** *******.Manager. This is a fraudulent Scheme to cheat me out of $600.00 and cheat me out of $3,150 ** promotional rate of 4.2%. I would not agree to this. Wings has NO right to lock up my $75,000 in a 1.55% 12 mos. ** rate without my permission. Calling me late Friday Sept. 6, *****, when My ** expired Sunday September ******.
Business Response
Date: 12/04/2024
Wings Credit Union researched the complaint and mailed a response directly to the complainant on December 4, 2024.
Initial Complaint
Date:11/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i am being charged overdraft fees with a positive balance in my checking account and cannot be explained as to why they are doing this.I would like this to stop. I have overdraft protection, but am not sure how they can charge $30 in overdraft fees when the account is positive.
Business Response
Date: 12/05/2024
Wings Credit Union researched the complaint and mailed a response directly to the complainant.
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2 CDs were coming due. Wings rolled them over at 1.15 percent interest and charged a cancellation fee of $1000 for both CD when I refused to accept 1.15 percentI. The irony is Wings offered 4.75 percent on *************** Plan. I tried to call them for 10 days. **** couldn't do the rollover, so I waited on the phone line for 20 min per day. I got frustated and hung up. Today, Thursday, Oct 3rd I finally got thru to an agent that could help me. I exceeded the 10 day ***** period for the rollover on both CDs. The lady today said they were overwhelmed with calls the last 2 weeks. I was frustrated. They charged me $1000 penalty for both CDs. Understaffing is not my problem. If they understaffed at least hire some more help. Other companies I deal with tell you how much waiting time I have or they will call me back when they are free. Wings doesnt have any of these options. I dont think this my problem. Wings should pay me cancellation fee of $1000. Thank you for listening. I have been a member since 1982, 42 years worth.
Business Response
Date: 10/25/2024
Wings researched the complaint and provided a direct response to the complainant.

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Wings Credit Union is NOT a BBB Accredited Business.