Complaints

This profile includes complaints for Wings Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wings Credit Union has 14 locations, listed below.

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  Wings Credit Union

  14985 Glazier Ave STE 100 Apple Valley, MN 55124-7490

• 

  Wings Credit Union

  3240 Denmark Ave Eagan, MN 55121-1366

• 

  Wings Credit Union

  10400 Baltimore St NE Blaine, MN 55449-4681

• 

  Wings Credit Union

  14411 Highway 13 S Savage, MN 55378

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  Wings Credit Union

  660 Woodbury Dr Woodbury, MN 55125-4947

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a mobile deposit and now I have to wait 3 days for my money to arrive in my account. This is causing an inconvenience. I would have deposited my check at a bank but there's no banks close to me and I need money to catch the bus. I ask that I get my money sooner.

  Business Response

  Date: 09/26/2024

  Wings researched the complaint and provided a direct response to the complainant. 

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/28/2023 I set up overdraft protection for account 1842. I never made any changes after that. As far as I knew it was still connected to my savings and was the account I set for overdraft protection. I never received any emails that the account was disconnected or removed from overdraft protection. I didnt manually remove it either. Today I received a notice that I had an overdraft fee and I was puzzled by it because I had money in savings. I called member services and the rude woman told me that 1842 was not connected to my savings for overdraft protection. I told her never made this change. This obviously happened when they upgraded their whole system. Their system must have swapped my checking accounts around without ever informing me that 1842 was disconnected. I have no emails or documents showing that 1842 was removed from overdraft protection after 05/28/2023. They system updates obviously swapped my checking accounts and disconnected 1842 from overdraft protection. I dont use the other account ever and it was never connected by me. She refused to listen and hung up on me. Dont use this bank. They will resolve anything. I feel completely helpless trying explain that I never disconnected 1842 from overdraft protection and their system obviously swapped my accounts around. Now I have an overdraft fee despite having money in my wings savings account. This is totally unethical to charge fees when their was money to pay the charge and I never made any changes. I want proof of when I disconnected 1842 from overdraft protection after 05/28/2023. When was this changed by me? Why dont have any emails indicating that I made a change? Their system made this change and swapped my checking accounts for overdraft protection. I want proof that I manually made this change. I didnt happen.

  Business Response

  Date: 07/17/2024

  Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings.
  
  When Wings receives complaints, such as the one made by ***************************** Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptable.Unfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization.
  
  Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law.

  Customer Answer

  Date: 07/17/2024

   I am rejecting this response because: Wings closed all of my accounts for complaining about them. I have loan with them that I have to finish paying off. They are not allowing me to come to any branches to pay my loan installments. They said they will trespass me if I come on the property. They also also taking away my phone privileges. So I wont be able to make my car payment by phone or in person. They are closing my checking account so I wont be able to make my wings car payment with a wings check. This is after 2 decades of banking with them. Now they are making it next to impossible to pay off a car loan and I only have about 14 months left. All of my payments are current. This is how they will treat you. You cannot speak up about unfair overdraft fees or they will ban you from their bank and remove all options for repaying a loan. I do not recommend this CU. 
  
  
  

  Business Response

  Date: 07/29/2024

  Wings researched the complaint and provided a direct response to complainant.

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to retrieve funds for daughters college tuition from a 6 month CD that matured in May, less than a month ago. Was told they rolled it over because I did not let them know what to do with the funds within 10 days of maturity. I had no idea anything about a 10 day decision period. Was told I received a call in ******* and that it is on the statements. Later found out the call in ******* was unrelated and there is nothing on the statements about a *********************** $200 to get my money, less than a month after THEY decided what to do with my money. In essence I feel they held me hostage for $200 in order for me to get access to my own money. Several failed attempts to get ahold of main manager, left voicemail last week with no follow up from her. Been a member for almost 40 years. Worst customer experience I've ever received from any business, let alone a financial institution!! Certainly is nothing like the Northwest Credit Union I joined back in the 1980's. Growth has not been a good thing for customers obvioulsy!

  Business Response

  Date: 03/19/2025

  Wings Credit Union researched the complaint and spoke directly to the complainant regarding results of investigation on June 18, 2024.

  
  

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer at ********************** since I was in 3rd grade, when I set up my first savings account. When it was time for me to get my first credit card a couple ******* ago, I went to talk to a banker at Wings, as it was my first credit card and I wanted all the information on which was the best one and details of card usage. I applied for the cash back rewards card. When discussing all the ins and outs of a credit card, I was told to simply pay the minimum to help get the cash back. Flash forward to this past March, after a couple of months of not being able to access my online portal for some reason (still haven't been given a reason why), I noticed a few "Interest Charge on Purchases" on my credit card. I had no clue what it was, so I had to ****** it. Turns out, it is a fee for not paying the whole credit card statement. These charges, for the ones I could at least see, added up to over $500. When I called to complain, as I felt like the banker who I had talked to screwed me over (she told me to do this form of payment and never once mentioned the possible fee), I was told a claim would be filed on my behalf to ***** but nothing would probably happen. I right away went to pay off the full amount. The next month, a payment of over $8,000 was made on my card (to pay off my statement). When I called asking why so much was made, the customer representative had no idea how it happened. I was told the only way that I could get that money back was to move it to my savings and that it would happen that Tuesday. It was over a week past that Tuesday the money movement occurred. I then had to also ask about my claim, as nothing had been communicated. I feel so screwed over and feel as if the Credit Union has stolen money because through the whole process, I was not getting clear answers and information was blatantly withheld from me. This is not a way to treat a customer.

  Business Response

  Date: 03/19/2025

  Wings Credit Union researched the complaint and responded directly to the complainant on June 13, 2024 by leaving a voicemail regarding results of investigation.

  
  

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was repossessed after they refused to accept any payments from me for missing one credit card payment

  Business Response

  Date: 03/19/2025

  Wings Credit Union researched the complaint and attempted to contact complainant. However, we were unable to reach the complainant with the information provided. We consider this matter closed until further notice.

  
  

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband moved to ** and with that a lot of things changed our car insurance policy changed and were not sure why but we no longer had full coverage. Wings last month increased our car payment without notifying us so when we called they said its because we didnt have full coverage. We immediately fixed this issue and they are not willing to give us our original car payment back, we cannot afford the new car loan amount and this will sink our family. Account number *******

  Business Response

  Date: 03/19/2025

  Wings Credit Union researched the complaint and spoke directly to the complainant on June 13, 2024 regarding results of investigation.

  
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After years on banking, i will be closing my account. Suspicious charges. Impossible to connect with a live human, routed around to either get disconnected OR TRANSFERRED TO ANOTHER HOLD.

  Business Response

  Date: 03/19/2025

  Wings Credit Union researched the complaint and responded directly to the complainant on May 20, 2024 by leaving a voicemail regarding results of investigation.

  
  

  Customer Answer

  Date: 03/20/2025

   I am rejecting this response because: ********* did NOT call me, nor left a voicemail. It would have been impossible seeing as how I had changed my number in April. I TRIED CALLING TO ADD MY NEW NUMBER TO THE ACCOUNT, yet a banker in this "local credit union" is unreachable in this country. 
  
  
  

  Business Response

  Date: 03/21/2025

  Our records indicate we contacted you on May 20, 2024. We called both numbers listed in our records and left you a voicemail on the second phone number.  Unfortunately, this matter is beyond our dispute period.  To ensure your contact numbers are correct within our system, please call our call center at **************.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************* (husband) got a loan for his 2019 **** F150 truck from Wings Financial. At the time of the loan he requested payment coverage plan for this loan for a 100% pay off at time of death. We were assured that the plan would cover 100% that was sold to him. He passed on March 14,2024. The plan sold to him was only for 25% coverage of pay off at age 75. ******* was 76 at the time of the loan. We were verbally assured that it was 100% pay off at time of death or we would have gone elsewhere to secure the loan and coverage plan we wanted. We were denied the opportunity with false assurances of what was sold to us. I have contacted Wings Financial about this and they have only offered to restructure the loan for me. There was ****** remaining at the time of death but only ***** was paid off with the plan . Who would sell a 76 year old this plan?

  Business Response

  Date: 05/16/2024

  Wings investigated ************************ complaint and responded directly to her.

  Customer Answer

  Date: 05/17/2024

   I am rejecting this response because:
  
  Restructuring the loan that should have been paid off doesnt cover the debt. We have done good business with Wings for over ***** years and feel this was fraudulent coverage sold to us. Wings needs to do the right thing, and going forward make the customer aware of what they are selling them. 

• Initial Complaint

  Date:03/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  im not liabel for this debt with charter communication, I do not have a contract with midland credit management **** they did not provide me with the original contract as I requested

  Business Response

  Date: 03/19/2024

  Wings researched the complaint and provided a direct response to the complainant. 

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to pay off the last year of my auto loan using an interest free credit card. I bank with Wings Financial so called the credit department in November 2023 to verify I could do this with their credit card., and I was told yes this was possible using their card, 12 months interest free. Applied and received card in December 2023. Went to former credit union, Spire, and used the card to pay off the loan. In January 2024 I noticed a fee charge of $87.91. Called Wings asked what this was, they said it was for a cash advance. I said I simply used my credit card, I have never made a cash advance before. Then when I went to make a payment another fee was there of $63.45, reoccurring I was told, for a total of $151.36. This was not my intention, I would have stayed with Spire for much less or paid off the loan. I am saying that when I made the call in November I was not told that if I paid off the loan with the credit card I was making a cash advance purchase. Wings is denying my claim. I have since paid off the card in full but want the fees returned, $151.36.

  Business Response

  Date: 03/19/2025

  Wings Credit Union researched the complaint and spoke directly to the complainant on March 4, 2024 regarding results of investigation.