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Business Profile

Credit Union

Wings Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wings Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wings Credit Union has 14 locations, listed below.

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    Customer Complaints Summary

    • 80 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The manager called and says ** outside the dispute range which I think is wrong . I never got any notice or no phone calls , do they have proof of any of this ? I dont use this account , so I dont know where the late fees are coming from and you cant see anything on my account

      Business Response

      Date: 02/27/2024

      We have received the complaintant's complaint and we have responded directly to the complaintant.

      Customer Answer

      Date: 02/28/2024

       I am rejecting this response because:

      I dont agree , I havent received nothing about my account . Ill just pay it off and be done with wings 

    • Initial Complaint

      Date:02/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I have a question and concern about your *** machine inside your ************, ** branch. Please take note- the rent is due today Feb 3, ****. So, I insert the bank card and enter my password then I put my deposit in the machine, I took a picture of the 600 dollars that my son withdraw this morning at *** ********* Branch. I also check the assistant on the machine showing her that I am depositing 600 US dollars and took a picture of the Negotiable Instrument- yes, FDRN is a Security, it is a NOTE, we call it FEDERAL RESERVE NOTE. Now, the machine did not give me a deposit slip acknowledging the $600 I put inside the *** machine. That is a breach of fiduciary responsibility, negligence and I have been harmed by this malfunction of machine inside WINGS FINANCIAL CREDIT UNION.So I have to wait for my turn to give that piece of paper to a clerk. I was told that I have to wait till Monday to check on the deposit of the machine. OMG! I called 911 on my cellphone and the police officers listening to our conversation. I told the officer it is not emergency but I need a police officer inside the bank as the *** machine robbed me on broad daylight. I ask for a manager assistance with regard to this event. She said she will issue the Cashier Check that I needed and give her 30 ($20FDRN ) so I can pay our rent today. There is a camera on top of the *** and when I show the woman on the machine I show her the 600 US dollars I put in the machine. So, depositing FDRN is not working with the new *** machine. Then please have a human being bank teller inside your bank. CAUSE NO HARM to anyone, it is your responsibility to make sure every bank transaction is done right every time. NEGLIGENCE excuses no one. Thank you. I hope no one is going to experience what happen to me. The video camera is going on in that banking facility.

      Business Response

      Date: 03/19/2025

      Wings Credit Union researched the complaint and responded directly to the complainant on February 27, 2024 by leaving a voicemail regarding results of investigation.

    • Initial Complaint

      Date:01/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a balance with them and Im not sure why ? They cant seem to tell me either . I havent banked with them in over two years and some how Im negative ? Please help figure this out . Id like to keep this account open and eventually use it for another account , but I shouldnt have to pay the negative when I havent used it or had anything come out of it

      Business Response

      Date: 02/06/2024

      Wings researched the complaint and provided a direct response to the complaintant.

    • Initial Complaint

      Date:01/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with wings financial. I don't have a contract with the collection agency trying to collect and report this to my credit report. they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:12/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a checking account with ********************** CU in May ****. They offered $300 bonus with the following terms: Checking Account Bonus Requirements: Each of the following must be completed using the same checking account within 60 days of account opening: 1) Recurring ACH direct deposit(s) totaling at least $600. Qualifying direct deposit is an ACH (Automated Clearing House) automatic electronic deposit of your salary, pension, Social Security or other regular income into your Wings account. ****** earned through self-employment or working an IRS-classified Gig Economy job do not qualify as direct deposit. 2) eDocuments enrollment. 3) At least 5 net PIN or signature-based debit card transactions over $25 each. I have completed all of the requirements, but they refused to issue the bonus, stating that I was one day late with 5 debit card transactions. They counted 60 days from 05/17 when they opened my membership, but according to my first statement my checking account was opened on 05/19. The statement clearly stated: 05/19 ******* ACCT OPEN FL **** (please see the attachement) and the offer terms clearly stated that the date of account opening should be considered, not the date of membership opening: "Each of the following must be completed using the same checking account within 60 days of account opening". Also I was using my first statement to calculate the last date to fulfill the bonus term, and that date should be 07/18/23. However, the bank decided to fight for one day difference and interpret their terms the way they want, not the way they were written in their terms and conditions.

      Business Response

      Date: 03/19/2025

      Wings Credit Union researched the complaint and mailed a response directly to the complainant on December 19, 2023.

      Customer Answer

      Date: 03/25/2025

       I am rejecting this response because:

      My statement clearly shows that I have completed all requirements for the bonus on time.
      Bank is trying to avoid paying bonus simply by arguing that the date of the account opening printed on the statement doesn't mean what it says.

      Business Response

      Date: 03/31/2025

      Wings Credit Union researched the complaint and found member did not complete the requirements for the May 2023 promotion.  Additionally, the compliant originally submitted in December 2023 fell outside the dispute deadline of October 1, 2023, as stated in the Promotion Disclosures.  Wings finds it necessary to apply the Promotion requirements equally to all participants. Wings considers this matter closed.     

    • Initial Complaint

      Date:12/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Wings financial credit union. I do not have a contract with ********* Debt Collection they did not provide me with the original contract as requested.

      Business Response

      Date: 12/20/2023

      Wings investigated ********************** complaint and reached out to her to discuss via telephone.  A voicemail was left for her to return our call.

    • Initial Complaint

      Date:11/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please note that this complaint is audio recorded, so I am not responsible for grammatical errors.Last night I tried to activate a new credit card with wings financial using the sticker on the card. The automatic system cannot do the simple job of activating the card so I was transferred to the card activation center. Apparently it was also beyond their pay grade to activate the card because they told me there was an error and their system could not activate the card and I was to call Wings Financial Credit Union. Today I have spoken to eight people at Wings Financial Credit Union who find it outside their pay grade to activate a simple credit card. I then requested to speak with a manager who then told the person to file a form for my issue! So my understanding is that as a customer, I am not worth that supervisors timenice business acumen there. Which leads me to you. I would like you to reach out to someone there capable of doing their job and get what is a simple task done. I was told by the card activation that there is a block on this account which is impossible. This card is always in lock mode. There should be no block on this account. I rarely use it yet when Wings sees it in their best interest to go behind my back without my knowledge, and lock my account! Yet when people in the past have stolen fraudulently, $500 and $700 from my bank account where was ********************** then? NOWHERE! The first minute I get I am taking all my money out of this bank and I am gonna find a new bank because this is ridiculous! The solution is to activate the **** card and I would expect an apology for now what has been almost accumulative of an hour today between the eight live people and the phone call last night and filing this complaint to get the job done! *** also had vendors say the bank rejects payments I made and now Im getting late charges! Money is there! What is their problem?!

      Business Response

      Date: 12/11/2023

      Wings researched the complaint and attempted to contact ************ via telephone.  Wings was unable to reach her therefore a letter response is being mailed to her today.

      Customer Answer

      Date: 12/12/2023

       I am rejecting this response because:

      I expect them to email me as I do not accept phone calls nor mail at my address at this time since I am out of the country. Also, an email allows for a paper trail which I know they fear since they cant do anything right. Please convey that an email is the only form of response I will accept. How long has this taken? To get a card activated? Tells you everything you need to know BBB. This has been going on for a month with their stalling. 

      Business Response

      Date: 12/18/2023

      Wings sent an e-mail to ************ with a direct response to her complaint, as requested.

    • Initial Complaint

      Date:11/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/14/23, Security Problem, please stop using last 4 PHONE and last 4 SSN as password, please make it easier to speak to a live person. I do not feel my money is secure, I do not feel Wings takes security seriously, I do not think Wings provides excellent customer service with easy access to live agents.

      Business Response

      Date: 11/21/2023

      Wings Financial Credit Union researched the complaint and provided a response directly to Ms. ***********.

    • Initial Complaint

      Date:10/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone fraudulent use my debit card two times one for $20 and one for $48.18 I places that I have never visited I immediately contacted wings financial close my debit card pay $20 extra have a new debit card mail to me filed the dispute and dispute was against me says the merchant said that I was there personally and used my card this is totally false I want my refund and I'm closing my account that I've had for 30 years with these fools do not use wings financial credit Union

      Business Response

      Date: 10/25/2023

      Wings researched the complaint and provided a direct response to the complainant.

      Customer Answer

      Date: 10/25/2023

       I am rejecting this response because:
      The guy said they were ATM chip transactions impossible I want to see we're he investigated and saw they were arms chip transactions I only use wallet app on phone except for ATM money withdrawal I have close to ****** $ with this c*** credit union I don't need the 48 measly $ I am with trying all my money and going to ***** Fargo if somebody could hack my account for measly 2 transactions equaling $48 imagine what they could do to my account  checking account alone has $115,000 

      Business Response

      Date: 05/19/2025

      Due to financial privacy laws, Wings Credit Union cannot discuss specifics related to its members on an open forum like the BBB site. 
      When Wings receives complaints, such as the one made by Mr. ****** ******, Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptable. Unfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization

    • Initial Complaint

      Date:10/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over and double charging of fees, this is the 2nd time I had this same issue with Wings Financial CU and have complaint. The first Ive they split the fees which I taught was outrageous, now I have called several times about my account and have had no success with settling this over fee and double charge issue. Ive been trying to settle my account with sues but they keep on adding fees inconsistently The fees stand at over $800

      Business Response

      Date: 10/18/2023

      Wings researched the complaint and provided a direct response to ********************.

    Wings Credit Union is NOT a BBB Accredited Business.

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