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Business Profile

Clock Repair

Curt's Clocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clock sent to Curt's Clocks 4-7-2021 for repair. Per ****'s Clock, clock "overhauled" 9-23-21. Suspension wire replaced 11-3-21. On 3-8-22 Curt's Clocks advised "The clock is running but still dialing it in. 30 mins fast, so i have to add some more weight to balance." Thereafter my emails to Curt's Clocks ignored. Their phone answered saying he ( ***************************) is too busy to answer phone or return emails and i could take my clock back and go somewhere else. I called local police ***** 6-29-22. On 6-30-22 received email from Curt's Clocks saying clock ready and would send bill as soon as he knew what address i was at. on 7-1-22 i advised my address. On 7-1-22 he sent a bill for $1,010 or $1,050 if paid by PayPal. This bill included a" Harassment " charge of $700 . Hoping to get my clock back i paid Curt's Clocks by PayPal on 7-3-22. Did not receive clock.On 7-28-22 strange email from Curt's Clocks said "yep absolutely the clock will be coming home monday. please confirm address. ****************************** ." On 7-28-22 I advised (again) my address. As of this date and moment i have not recevied my clock!

Curt's Clocks is NOT a BBB Accredited Business.

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