Complaints

This profile includes complaints for Pearson Education's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Pearson Education has 31 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Pearson Education

  5601 Green Valley Dr Ste 220 Bloomington, MN 55437-1186

• 

  Pearson Education

  1313 Lone Oak Rd Eagan, MN 55121-1334

• 

  Pearson Vue

  36 Hemingway Dr Riverside, RI 02915

• 

  Pearson VUE

  PO Box 822749 Philadelphia, PA 19182

• 

  Pearson Vue

  PO Box 14209 Raleigh, NC 27620

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoicing and billing at Pearson is consistently inaccurate and nearly impossible to get resolved which is why I resorting to use of BBB. This is not my just my opinion. Its the consensus among all my colleges.I was recently double billed for Q-Interactive license and was told I have an invoice in amount of $5,000. I received no such invoice nor do I owe $5,000. I am unable to reach anyone who can help resolve this. I just spent 30 min on the phone with no resolution. I just kept getting the transferred to different people. Pearson does not provide an account manager so none of the customer ********************** reps has any idea whats going on with your account and are unable to resolve it. Pearsons invoices do NOT provide information that allows us to reconcile what they are billing. This needs to change immediately. We need to be able to go through an invoice and be able to check to make sure its correct.

  Business Response

  Date: 11/15/2022

  We have reached out to the candidate and we are working with her to address her billing concerns. We believe this matter has been resolved. However, we are waiting on the candidate to confirm the information. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing about my CIPP/US online test experience of October 15, 2022 9:45 am. (Case #********).During the tutorial/setup portion, I couldn't load my system preferences to allow for keystroke monitoring. I used the chat to ask what to do. The ******* said that she would relaunch the session.During the second session, while I was #7 in the queue waiting for a new *******, I stood up to close my door and tell my husband in the next room to be quiet. I thought this would be a brand new session where Id have to verify my ID again, take photos of the test area, etc. However, a few seconds later, I was launched back to where I left off in the tutorial/setup portion of my first session. The second proctor, *****, sent a chat message to ask if Id completed the exam and I said no, I was just starting. I said my test was scheduled for 9:45 am (It was only a few minutes after that time).After I finished the tutorial screens, the test started automatically. After a few questions, ***** came online again and said that because I had stood up in violation of the rules, the test was revoked.I did not stand up after the test started, only during the time while I was waiting in the queue to check in before the second ******* came online. This was confusing as I was told by the first ******* that this was a new session, so I assumed I could stand up before the test actually started. This was my first experience with Pearson online testing. I spent several hundred dollars to take the test and studied for months.I was led to believe there were two separate sessions and the lack of notice on the Pearson site made this confusing. I did not know I couldn't stand up before the test even started. The rules are not clear on this point.I would like (1) my exam results of the first exam erased; (2) to be given a credit to retake the test at a local test facility.

  Business Response

  Date: 10/26/2022

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Candidates are provided the testing rules on the client homepage to review prior to testing.? We have reviewed this matter and note that this candidate left the webcam view which is not allowed during the exam for any reason. This instruction is made available to candidates on the client homepage at www.pearsonvue.com/iapp in the testing requirements, FAQs, and testing guide. 

  The candidate's test session was revoked per Pearson VUE and the client's policies. Neither IAPP or Pearson VUE can delete the taken exam results.

  The sponsor has communicated with the candidate and we hope the candidate is satisfied with the resolution reached. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

   

  Customer Answer

  Date: 10/27/2022

   I am rejecting this response because:
  
  I did not leave the exam area during the test. I only stood up while I was #7 in the queue waiting for the ******* to check me in. Again, this is a ridiculous level of legalistic adherence to your rules, which are not clearly stated. It is not obvious to a test taker that one cannot move around before even being checked in to take the test. Very poor customer experience. 
  

  Business Response

  Date: 11/07/2022

  Pearson VUE has looked into this matter again and while we regret that the candidate was not satisfied with their experience, the testing session was revoked per the clients and Pearson VUEs policies. Before the exam continues, the candidate sees an Exam Rules Reminder screen which has an agreement they must acknowledge before proceeding. The rules listed on that screen are: No one is permitted in your testing area for any reason; You must not leave your testing area for any reason; You must not speak or mumble with your mouth covered; You must not record or photograph any part of your test; Mobile devices must remain out of arms reach unless we contact you. The candidate has to check a box that states their exam will be revoked if they break these rules. 
  
  Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.
  
  Thanks,
  ******
  
  ************************* (she/her)
  Contract Manager
  Pearson VUE/Certiport
  
  5601 ******************
  ***********, ********* 55437
  E:****************************************************
  
  
  Learn more at www.pearsonvue.com
  
   
   
  

  Customer Answer

  Date: 11/07/2022

   I am rejecting this response because:
  
  Again, I reject this response because of the companys ****** rigid rules and lack of information. I stood up while I was in the queue waiting for the *******. I do not want to argue with this company anymore but I will not be bullied into rejecting their response. Buyers beware: just read all of the negative reviews about pearsons online testing. If you have no other option than to use Pearson, then go to the test center in person. 

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for and registered for a proctored exam online by Pearson Vue OnVue on 10/14/22. The test was scheduled for today, 10/16/22 at 10:15 HST. I requested an English test with an English speaking *******. Check-in was 30 minutes prior to the test time. I began check-in at 09:46. The first ******* called to view my exam location, and I could not understand him as he was screaming and did not speak English very well if at all. When the call ended, I took a drink of water as beverages are permissible. Once the call ended, a screen connect session was being re-established. The ******* launched my exam without telling me while I was asking questions about the online environment in the chat box. Since it was before my scheduled exam start time, I was confused as to whether or not I could begin my exam. I asked if I was supposed to start the exam, and I was informed that my exam was being revoked because when I took a drink of water I left the camera view. I did not get up from where I was sitting. I requested to speak to a supervisor, and my chat session was disconnected without further explanation. I feel that this was a fraudulent scam as I paid for a service that I did not receive. I cannot reach a live human regarding this incident. There are multiple reports and complaints online of other persons having the same or similar experiences with Pearson Vue. This is discrediting to the organizations that have agreed to allow Pearson Vue to be their third-party exam *******. This is an outrageous, please advise! The people working for Pearson Vue have no integrity, and they are not doing their due diligence. They are not doing their job correctly. They violated their own policy which states that the exam cannot begin prior to slated start time, and it was never disclosed to me that the exam was being launched. I feel taken advantage of, and I am a highly unsatisfied customer. If ********************** cannot do any better, they should be removed from service.

  Business Response

  Date: 10/26/2022

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Pearson VUE operates over ***** Authorized Test Centers.  Candidates are provided the testing rules on the client homepage to review prior to testing.? We take steps to ensure that every testing experience is a good one. This candidate left the webcam view. 

  On pearsonvue.com it states: 

  Q.What happens if I lean outside the view of the webcam or leave completely?
  A.Unless its during a scheduled break built into your exam, leaving the webcam view for any reason or duration, even if you have already completed the exam questions, will result in your exam session being terminated and the exam result being invalidated.
  Important: Upon exam completion, you must fully close the OnVUE application before leaving the webcam view.

  Behavioral dos and donts
  Visibility/movement. Throughout your exam, you must stay in your designated testing space, in view of your webcam, unless your program specifically allows breaks. (Most programs do not allow breaks, so plan accordingly.) Your eyes must face forward at all
  times, and you may not cover your webcam. Additionally, unless prompted by the greeter or *******, do not move your webcam once the exam has started.

  The candidates exam was revoked per the clients and Pearsons policies. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 10/26/2022

   I am rejecting this response because:PEARSON VUE VIOLATED THEIR OWN POLICY BY LAUNCHING MY **** PRIOR TO MY **** START TIME WITHOUT DISCLOSING THIS TO ME PRIOR TO STARTING THE ***** THE TESTING POLICY STATES THAT THE **** CANNOT BEGIN BEFORE SCHEDULED START TIME. THE COMPANY HAS NO ETHICS AND JUST WANTS TO TAKE PEOPLE'S MONEY. THEY CAN GET AWAY WITH THIS BECAUSE THEY HAVE A MONOLPOLY ON THE TESTING INDUSTRY. I WOULD LIKE A COPY OF THE ***** FOR EVIDENCE.
  
  
  

  Business Response

  Date: 11/08/2022

  Pearson VUE has looked into this matter again. We would like to restate that the candidates exam was revoked per the clients and Pearsons policies. We do not provide video of candidate testing sessions. However, we did reach out to this candidate and we believe the matter has been resolved to her satisfaction.  
  
  Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.
  
  Thanks!
  ******
  
  ************************* (she/her)
  Contract Manager
  Pearson VUE/Certiport
  
  5601 ******************
  ***********, ********* 55437
  E:****************************************************
  

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pearson vue is causing reputation damage and inconvience during exam. Exam taken in August , ******* was late and never apolgized. I had to end exam early to accomodate for dinner even though I checked in early . There was some system issue. Additionally, I tried to geninuely reschedule exam for October 2nd, 2 days before September 24th, but pearson vue cust support was unethical in reporting my claim. I tried to reschedule 2 days early but reschedule did not process for some reason or system issuesand I am not getting email from cust **********************, they are moved to spam or junk.Pearson VUE ****************************************************************************************************** INVOICE Invoice Number:?**************?Transaction Date:?Monday, August 29, 2022?Ship ****************************************** ********************************************************************************** Bill ****************************************** ************************************************************************************** QuantityItem IDDescriptionShipped ToUnit PriceAmount 1429500975SAA-C03 AWS Certified Solutions Architect - Associate English Appointment: Saturday, September 24, 2022 4:45:00 AM CDT Candidate ID: *********** Candidate Name: *****************************************USD Pearson VUE represents and warrants that Cardholder authorizes payment in the Total Amount shown (together with any other charges due thereon) subject to and in accordance with the agreement governing the use of Cardholder's card. Pearson VUE ** is a business of NCS Pearson, *** Taxpayer Name and *************************** *** *********************************************************************************************************************** Subtotal15****USD Shipping:****USD Tax****USD Total15****USD Payment Information Payment Number:395562513 Payment Type:Credit ****** **** Card Number?XXXXXXXXXXXX8745?Card Holder:*************************************** ************** Customers Only: If the tax amount is zero (****), this service may be subject to reverse charge procedures by the customer. Article 44 VAT Directive 200/112/EC applies.

  Business Response

  Date: 10/25/2022

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams.  Regarding the first matter, appointment time does not guarantee when the OnVUE appointment will be picked up by a greeter.  Once the candidate logs on,they go into a queue. This is on the pearsonvue.com/aws/onvue page under frequently asked questions:
  
  Q.My ******* hasnt started my exam yet. Where is my *******?
  A.Once you've completed the required check-in steps and have completed taking photos of your face, ID and environment, you will see the following message: You are almost done with the check-in process. Next, youll be placed in a queue and will wait momentarily while a ******* reviews your check-in steps. Please be aware, other candidates may be ahead of you in line.The OnVUE application should tell you where you are in queue. Most exams are launched by a ******* within 15 minutes of the appointment start time.
  Any delay might mean theres a problem with your photos or internet connection. For issues with your photos, a ******* will attempt to reach you over chat or via your cell phone. You may not recognize the phone number, which will either have a 617 US area code or say Pearson VUE on the caller ID, but please answer so we can assist. If we haven't contacted you within ************************************************** such cases, please contact our customer ********************** team via ********************** OnVUE Support live?chat. As a reminder, mobile devices must be kept out of arms reach during the testing sessions.
  
  Regarding candidates second issue, we believe it has been resolved. Pearson VUE respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago I took my license exam for ************* ********* Health/sickness at ************************************ in ********** **. I scheduled 2 tests back to back, was not aware of how the tests were administered. There are supposed to be 2 separate tests with 2 parts each, I took one test and thought the 2 parts were actually two different tests. The employees at the federal credit union told me after the 1st test that I was done and could leave, never mentioned the second test that I paid for. I left without taking the second test because I was unaware there was another test that also had 2 parts, the testing facility is supposed to tell us. I went back to retake the tests last week and talked to a horrible blonde lady with an awful attitude, I asked her why no one told me I had a second test to take and she made up an excuse and lied to my face. The test was PAID FOR and I never got a change to take it, did not receive a refund either. I have to retake one of the tests now, and I wanted Pearson Vue to waive the fee for the new one since the other one I paid for was not taken. I called 3 different times trying to talk to someone, and spoke to a man with an extremely thick accent who was not at all helpful. He told me I was wrong maybe 15 times and that my information didnt match, when I was looking right at my account. I repeatedly asked him to transfer me to someone else since he couldnt figure it out, and he left me on hold for 40 MINUTES while he was trying to locate his supervisor. I am extremely ****** off with how the testing facility and Pearson Vue have handled this. I plan on filing a separate complaint for the testing facility because they should be completely removed from Pearson Vue as a testing option. All I want it the fee to be waived for the new test since the other one was paid for and I wasnt allowed to take it. Please advise on how to get this resolved. Thank you.

  Business Response

  Date: 10/14/2022

  We have researched this matter and we believe it was resolved to the candidates satisfaction. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:10/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an exam through Pearson VUE last night to take an exam today. This is an exam that I've been preparing for for several weeks. I logged into their website where the asked me several questions including what time zone I'm in. When I went to schedule my exam, the default time was set to 1:15. I assumed, since they knew what time zone I was in, that it was 1:15 in the afternoon, but their website actually scheduled my exam for 1:15am.Obviously, I missed this appointment. Upon realizing my mistake, I contacted their support number and asked to be rescheduled. I know there are still available times for this exam because I can see the open time slots. However, the support person told me that all that could be done is to open a case which would have to be reviewed and it would take at least 3 business days. The result is that, instead of taking the exam when I'm ready, I'll have to wait almost another week to take the exam.I can admit fault in my not double checking the meridiem of the test time, but automatically picking a time for an exam that would be in the middle of the night for my timezone is extremely bad user experience. Coupled with the fact that I have to have my case reviewed before I can even try to reschedule the exam that I've been preparing for for several weeks instead of taking it when I'm ready is terrible customer **********************. I can schedule an exam without any human interaction, but my case has to be reviewed to reschedule? Give your support personnel enough leeway to actually support issues.You have open exam slots. It was a simple mistake based on bad UX. Let me reschedule and take my exam instead of jumping through needless hoops.Case Number ********

  Business Response

  Date: 10/10/2022

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. We have researched this matter and our records show that the candidate successfully rescheduled and completed his exam. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/22 I started the *** science portion exam. The "*******" asked to take a look around my test area, under pillows and blankets. Asked to pretty much look under my bed. I complied! Asked me to move a remote control that was at the right foot of my bed. I was at the top left. That made no sense. I started the test, about 10 minutes into the exam he said he needs to see my shoulders and neck. No where before that did he ask. Why wait minutes after starting the exam. Then, he said I was mumbling and said that was a warning. Which is unreasonable, they knew no one was in the room. About 5 minutes later he complained about something else that was unreasonable. At this time i was agitated, im trying to focus on a tesr. Then we get to a portion of the exam that required a calculator. Yet, he seen the room. He had pictures and a live view of the room. This was a mean question and clearly says you can use a calculator. I grabbed my calculator solved the problem. The second time I picked up my calculator solved the problem again. The "*******" complained I looked down. I replied "yes", I'm solving a problem with the calculator. He didn't care before. He then asked "where is the calculator"? I said to my right. About 2 minutes later he revoked my test for having a calculator. Which that specific question says "you can use a calculator" but does not provide one on the screen? Where would this magical calculator come from if there is not one provided on the screen. These people are revoking test for any "reason" to have you pay again for the test. I had about 14 questions completed and a score of 132. That means I was already passing you only need 145 to pass at 38 questions. The "*******" and pearson vue make it impossible to complete a test without mountains of warnings.

  Business Response

  Date: 09/29/2022

  GED Testing Service LLC is a joint venture of NCS Pearson, Inc.and the **************** on Education.  Pearson Education is an affiliate company of GED Testing Service LLC (GED Testing Service or ***TS). NCS Pearson, *** is the parent company of both entities. GED Testing Service is the owner of the well-known *** test, the four-subject high school equivalency exam that is nationally & internationally accepted by colleges & employers. Individuals must pass each of the four (4) content area tests with a score of 145 or higher to earn a passing score on the *** test & receive their high school equivalency diploma from the state in which they achieved the passing scores on all four tests (*** Diploma).

  
  The candidate violated the physical calculator rule, which invalidated the test event.  ***TS does publicize and display in multiple places explaining prohibited items such as calculator prior to testing.  See here:  https://ged.com/take-the-ged-test-online/  Since the candidate took the pre-test (*** Ready) & scored at a level that indicates that they should pass the operational exam we invited them to schedule it.  Which this candidate took the offer, scheduled & sat for the Science exam on the same day.  The candidate passed on this 2nd attempt, so he really did not have to pay for another attempt after having his first attempt revoked due to not following the calculator rule.  The complaint about how money was stolen is unfounded.

  
  ***TS have worked directly with the consumer, resolved the complaint, considers this matter resolved, and respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:09/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *******************************, I had rescheduled my exam for Security+ on Sept 14 for Sept 21. I confirmed on the PearsonVue website that my exam was reschedule on Sept 21. I logged into the website to conduct my exam and the exam show expired on Sept 15. I spoke to a customer ********************** representative, I was told sorry its expired and to buy a new exam. This is unacceptable, I should not have to pay for a new voucher when your website glitches, accepts my reschedule, and then later doesnt reflect the changes. This is the only negative experience I have had with Pearson. Please make this right!

  Business Response

  Date: 09/28/2022

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. We take steps to ensure that every test candidates experience with Pearson VUE is a good one. Upon scheduling his initial exam, ****************** agreed to the Reschedule Policy which states To reschedule your online proctored exam, you must contact Pearson VUE or access your online Pearson VUE account to reschedule your exam up until the scheduled start time of your appointment. Failure to reschedule before your appointment will result in the forfeiture of your exam fee.
  
  In researching this matter, our records show that ***************** did not complete the reschedule process on 9/21/22. Each time a reschedule happens, the candidate will receive a Reschedule Letter outlining the appointment details. We dont show that he received this letter. If he has this, he is welcome to provide and we will be happy to provide further review.
  
  Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 09/28/2022

   I am rejecting this response because:
  
  On the 14th of September I rescheduled, the website indicated the change.   I never received the confirmation email.   Your website indicated the change on the screen.   Security+ Vouchers are not cheap, I should not have to buy another one every time your website malfunctions.   Please offer good customer **********************.

  Business Response

  Date: 10/04/2022

  Pearson VUE has looked into this matter again and there were no system outages on 9/14 that would have resulted in ****************** not receiving a Reschedule Letter upon rescheduling. Additionally,we have no record in our system of a reschedule. Per our policy, ****************** forfeited his exam fee.
  
  Pearson VUE respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am required to take my ******* real estate sales exam with pearson vue.They are a highly shady and unethical organization.First it took them 4 hours to get my account to work, all while collecting several passwords in their database.Second when i tried to take my test the second time, they accepted payment, lied about not seeing me on camera when i did their system checks and it worked and it showed it worked, then tried to scam me out of my test and refund,The company is violating general business laws with regards to false advertising and consumer fraud.You cant take peoples money, not provide a service, refuse refund and compensation for all the losses we suffer due to your negligence.

  Business Response

  Date: 09/29/2022

  Pearson VUE is a computer-based test delivery provider for information technology certification and professional licensure exams. Potential OnVUE test takers are advised to run a system test prior to registering due to being monitored by audio and video in multiple places on our website including, but not limited to: https://home.pearsonvue.com/fl/realestate, https://home.pearsonvue.com/Test-takers/OnVUE-online-proctoring.aspx, https://home.pearsonvue.com/Test-Takers/OnVUE-Decision-Tree
  
  When ************** viewed himself on camera, he was participating in the system check. That was to measure his systems strength to deliver the exam. However, he did not continue with the exams. Our records show that both attempts were abandoned. It is unclear what service the candidate paid for that he did not receive.
  
  Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

  Customer Answer

  Date: 09/29/2022

   I am rejecting this response because:
  
  I did the systems checks and it says everything was good. Your ******** said they couldnt see me and asked me to close the program and try again. They kept closing out my exam. This is a scam company, with horrible reviews on netter business bureau, and trust pilot.

  i did everything i was told to do and the ******** scammed me. I will be filing complaints with the attorney general and ftc and file a class action if this shady company wants to defraud me

  Business Response

  Date: 10/17/2022

  We have looked further into this matter and have contacted the candidate. We believe it has been resolved to his satisfaction. Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During Covid I was scheduled to take 2 tests from this company. It got put into perpetual reacheduling because of covid. I recently moved to cancle these tests and get a refund. Also during this time period the bank I used to make the original purchases was bought out buy a different bank so my original account no longer exists. Because of this the company informed me that it was impossible to cancle my tests and give me a refund.

  Business Response

  Date: 09/16/2022

  We have communicated with the candidate, and we believe we have resolved the issue with him to his satisfaction.  Pearson VUE therefore respectfully requests that you close this complaint with notation of proper handling of the underlying incident.