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Business Profile

Used Car Dealers

Ace Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2016 Kia ******* purchased on 9/10/22 from Ace Auto Sales for ******. Although it was an as is purchase, there was issues with the vehicle two days later. On 9/12 the dealership was called because the check engine light came on/appeared to have been the fuel cap. *** requested it be brought to them on 9/28 after calling again with wheel bearing issues and low oil/low coolant. *** changed the oil cap and said they wouldn't be doing anything else. On 9/30 while driving the car stalled me on the side of the road and would not start. I had to have it towed off the road. Ace Auto was contacted and they said they would not do anything for me. I reminded them I have just purchased it less than 3 weeks ago and had nothing but problems since. In contacting a Kia ******* they claim the motor is blown/shot. The dealership will not work with anything for me on this. I would like to get my money back, i do not want a different vehicle from this dealership.

    Business Response

    Date: 10/21/2022

    Customer purchased an As-Is vehicle with no extended warranty service contract. Customer brought vehicle in due to a check engine light and possible pre-existing oil leak. No oil leak was found during inspection, fluids were checked, oil cap was replaced, and vehicle was returned to customer. Customer reports 20 days after purchase she encountered some additional vehicle issues that were not present before. Customer purchased an AS-IS vehicle as stated and signed for via Contract and is responsible for all future maintenance of vehicle after purchase. Due to no extended warranty purchase, we cannot assist customer further with any warranty replacement/repair for any of the current complaints nor any future complaints customer might have with her AS-IS Vehicle purchase.

Ace Auto Sales is NOT a BBB Accredited Business.

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