Reviews

Review Details

• Review fromPaul F

  Date: 10/18/2024

  5 stars
  Being a firearm for the first time can be a very nerve racking experience, but the folks at guns.com made it seem less and smooth. A tremendous job done by all. I will be coming back to them for any future needs I have in the field.

• Review fromLogan C

  Date: 10/15/2024

  1 star
  Had to wait over a week to get approved for a refund after a package got refused at the FFL for damage to the package. Got approved for a refund $6.99 less than what I was charged. Went back to double check the receipt and apparently, including tax, they added an extra $6.99 to the total without listing it anywhere on the receipt. Still have yet to have my refund process into my bank account 2 days later. Never shopping with them again and I'd advise nobody else does either.

• Review fromSteve K

  Date: 10/14/2024

  1 star
  I'll never sell a firearm to guns.com again. I submitted my rifle for review. They made an offer, and I accepted. They sent me a label, and I shipped it off. After a couple of weeks, I got a call from guns.com saying they sent me an email (never received) and they had lowered their offer because of a defect I had already described when I submitted it. They knew the problem was there. The lady looked at my description and said, "Yes, you're right. I'll go back and see if they will reconsider." I never heard back from her, but I did receive an email saying they were sending me the lower amount, even though I never accepted the reduced offer. When talking to the customer service rep, she said if I didn't accept their offer, I would have to pay for the return shipping and the FFL transfer fee. So they can lower the offer for whatever reason they decide, and if you don't accept it, you have to pay to get your gun back. They have all the power in the transaction.

• Review fromBrendan M

  Date: 10/14/2024

  1 star

  Brendan M

  Date: 10/14/2024

  SPAM. I just received an email from them claiming I joined their site, which I did not. I'd actually never even heard of them until this happened. So, someone used my email address to create a fake account on their site. Incredibly sketchy.
  

  Guns.com LLC

  Date: 10/15/2024

  Hello Brendan, 
  
  Thanks for reaching out to us about getting our Welcome email. We're sorry for any concern or frustration this may have caused. Rest assured, we have not created an account on your behalf but simply have gained your email for potential marketing purposes.
  
  We acquired your email through 3rd parties we partner with, either based on a visit to Guns.com in the past, or your browsing history indicated you may have some interest in what Guns.com has to offer its customers. 
  
  We have gone ahead and unsubscribed your email address from our marketing list, so you should not receive anymore emails. Please note that this may take 24 - 48 hours to fully update.
  
  Thank you for your time and for sharing your feedback with us. 

• Review fromDerrick B

  Date: 10/13/2024

  2 stars

  Derrick B

  Date: 10/13/2024

  I ordered a shotgun from a seller in Guns.com. Package was damaged during delivery and I tried to contact Guns.com customer service but haven’t heard anything back. Its been over a week… guess they made their money and don’t care about the transaction after the fact…
  

  Guns.com LLC

  Date: 10/15/2024

  Hi Derrick, 

  We are very sorry to hear about the issue with your firearm delivery and any concern that you may have had with trying to reach out to us. 

  We have a dedicated service team that are available Monday through Friday that can be reached on the phone at (866) 582-4867, and they will work on getting back to those who send us an email via our contact us form as quick as we can, and we see that you have connected with them recently. 

  We see that you did have Package Protection on your order and so you are covered for any damage that occurred during shipment, and that team will help resolve your issue. 

  We thank you for letting us know about your experience and for shopping at Guns.com. 

   

   

• Review fromsuho S

  Date: 10/08/2024

  5 stars
  Guns.com has fast shipping time and some really good prices. Had a good first experience brought a factory new gun and it was what I expected. I would shop here again.

• Review fromKody R

  Date: 10/04/2024

  1 star
  Refusal to return and abide by their own return policies. Fail to appropriately and accurately track the status of sales and refunds. Forces customers to rely on middle-men in order to process refunds. I am 3 months late on receiving a refund guaranteed by their policy. Contractual violations within the sale of firearms is particularly unscrupulous. Do not shop with them. I doubt they’ll have their license for much longer anyways.

• Review fromPeter O

  Date: 09/25/2024

  1 star
  Sold me a firearm from a manufacturer that is out of business. Had issues with firearm from day one. Guns.com told me it wasn't their problem and all sales are final. Months later they are still selling the same manufacturer with no disclaimer or mention the the firearm has no warranty.

• Review fromClifford T

  Date: 09/12/2024

  1 star
  I purchased a Remington model 514 add. Read 26"barrle payed up from it twice as much as the 24"barrle I received was worth. Call talked to guns. Com twice asked for money back got the old every one makes mistakes. And this True. I made it payed for it and will not use guns. Com a gain.

• Review fromAdam S

  Date: 09/12/2024

  1 star
  This company's customer service is very poor. I have spent a decent amount of money here, and my last two purchases were defective. They blame the issues on their contractors and the manufacturers, and their only level of support is to tell you to send things back to the manufacturer. These days, there are a lot of FFL and shipping related charges to send their products around, and they were unwilling to reimburse in any way.