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Average of 591 Customer Reviews
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Review fromLeo G
Date: 12/24/2022
1 starLeo G
Date: 12/24/2022
The customer service here is atrocious. Just ridiculous. I bought a shotgun, chose a dealer from THEIR list of licensed dealers, and got a message saying that they will ship the shotgun once they've confirmed the dealer. I get the confirmation email and that it was shipped. Yay! Then after *** tries a couple of times to deliver it, we all come to realize that the "dealer" doesn't exist. Yes, the one on their own site as an approved dealer doesn't exist. After waiting 25 minutes to speak to someone, they tell me that they will have the gun shipped back to them and will have it delivered to a ** dealer (I'm in NY). They ask me to do their job to call the gun shop to make sure I'm allowed as an out of state resident to pick up the gun their. Of course not. That's ILLEGAL. They guy I spoke to said he made a note to have someone call me the next day to confirm or not if the ** dealer is ok for pick up, or figure out something else. No one called me back. Oh, and the customer service email address seems to go to a dead account. I'm still struggling with this. Don't do it. Find a different way to get your gun.
Guns.com LLC
Date: 12/29/2022
Hi *** - I'm sorry to hear you're disappointed with your recent guns.com experience. We have thousands of private gun stores as transfer dealers on our site. When one is unresponsive, as was the case with your order, we remove them from our site as an option. It wasn't that they didn't exist, they simply weren't responsive and that's unacceptable. For this reason, we offered to reship your firearm to an alternate FFL. We'd love to help you find exactly what you're looking for, and get it sent to a FFL near you. If we can help with anything further, please give us a call, or reply to our most recent email to you.Review fromKeyser S
Date: 12/23/2022
1 starKeyser S
Date: 12/23/2022
Pretty bad as far as "gun buying" goes. I have no experience with anything else they do. Took four days to get offers on two guns, even though there website says "within one business day". Took four business days. Offers were laughable, ridiculous...you get the point. This place will rip you a new one if you decide to sell, and who knows how long it takes to actually get paid (so many reviews indicate that weeks later, sellers are left with nothing). Pretty shady across the board, in my view.Guns.com LLC
Date: 12/29/2022
*************! We're sorry to hear you weren't thrilled with your experience. You submitted your request for an offer on the evening of 12/19 and we extended an offer on 12/22. Our appraisal team has years of experience buying, selling and trading firearms. They have a deep understanding of gun performance and condition assessment, as well the most up to date market value of the guns we buy. Sorry to hear you disagreed with their assessment of your firearm's value. If you have any questions or concerns to discuss, you're welcome to give us a call!Keyser S
Date: 01/02/2023
That's correct, I was not "thrilled". Your offers did not arrive within one business day as your website promises, and the book values of the guns offered for sale were more than 2 times your offer-to-buy prices. And based on current prevailing feedback found online, your payment practices are also hit and miss, so perhaps you did me a favor. I can (sort of) appreciate your desire to save face here, but your specific incident descriptions and characterizations of your business "experts" is representative of the true disconnect you all have with the market and a customer focus in general.Review fromKelvin F
Date: 12/08/2022
1 starKelvin F
Date: 12/08/2022
Guns.com advertised a case of 22lr ammunition for a low price of which I purchased. Upon receipt of the product, I discovered they sent me only a box. I spoke to a representative who acknowledged a quantity error in their website listing. However, when I stated I wanted to return the box and receive a refund. He said no, there are no refunds on ammunition, even for errors on Guns.com part. Buyers beware of this website. Seems you may or may not receive the product you select from this website.Guns.com LLC
Date: 12/12/2022
Hi ****** - I'm sorry you felt the ammo listing wasn't clear. If you ever have a question about a listing or anything on our website, give us a call! We're always happy to help.Review fromJohn M
Date: 12/06/2022
1 starJohn M
Date: 12/06/2022
After you purchase a firearm. They sit on the firearm and drag out shipping .. whats with these folks .. you pay up front and they drag their heals terribleGuns.com LLC
Date: 12/07/2022
Hi **** - Sorry to hear you're disappointed with your order timeline. I see you placed the order on Saturday when our operation is closed. Your order shipped out today, *** 2nd day air. If you have any questions, or need additional support, we're here to help.Review fromVladyslav S
Date: 12/06/2022
1 starVladyslav S
Date: 12/06/2022
Very Bad !!!!Order #****** Did not receive the item!Did not receive the money back!!!Guns.com LLC
Date: 12/07/2022
Hi ********* - I'm very sorry to hear you're disappointed with your recent experience. We promise to make it simple, and it sounds like that wasn't your experience. I can see that a full refund has already been issued. If you have any questions or need anything else, please give us a call.Review fromDon D
Date: 11/30/2022
1 starDon D
Date: 11/30/2022
I purchased a gun and even received a *** tracking number that stayed in "Shipment Ready for *** Pickup" for 2 days. I contacted Guns.com and they said the seller sold the gun to someone else. The payment fell off my account however, they did nothing to make it right. ****** learnt: Buy from locals businesses.Guns.com LLC
Date: 12/02/2022
Hi *** - We're sorry for your disappointment. Within minutes of placing an order, we've generated all the required documents for your order, including a *** shipping label. We try to maintain an accurate listing of inventory available but are ultimately dependent upon our network of suppliers to provide accurate inventory availability. Like you, guns.com has a shop-local mindset. We work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own inventory, supporting our nation's gun stores and your local community. It's rare that an order is cancelled, and we hope you give us another shot!Review fromBrian T
Date: 11/29/2022
1 starBrian T
Date: 11/29/2022
I have purchased many firearms thru Guns.com with only one s**** up; they sent the wrong caliber, but quickly made it right. Fast forward to the last few *********** has become riddled with problems and greed. Twice now I have tried to purchase a firearm and had my order cancelled the next day due to overbooking (as the airlines would call it). There were no more of a particular model available or no longer at the price advertised. On the one hand it sounds like a classic bait & switch, but Ill give them the credit that waiting on the phone for over a half hour on hold for a range master got them to honor the price and send me the firearm. Today it was flat out, nope, we sold two and only had one. Your purchase is no longer valid. And, it appears theyve raised the price almost double for when it does come back in stock.. hmm. Like I said, I have purchased many firearms from these guys, but now I would tell everyone: Theyre sales are not final until *they* say they are. Buyer beware! Ill go back to Sportsmans Warehouse for now.Guns.com LLC
Date: 12/02/2022
Hi ***** - Thank you for taking the time to speak with me this week regarding your feedback. Again, very sorry for your cancelled order. Though cancellations rarely happen, we fully understand it's a disappointing experience. Specific to the price difference you observed, that's due to allowing our selling dealer partners to establish their own price. We allow our network of FFLs to establish pricing, and we present you with the best pricing at that time. Due to the nature of this, once an item is sold that pricing may no longer be available. It sounds like this wasn't explained clearly to you when you spoke with our service team. If there's anything else we can help with, please don't hesitate to give us a call. Thank you!Review fromKhalil K.
Date: 11/22/2022
5 starsKhalil K.
Date: 11/22/2022
**************** must say, most of the negative reviews seem based on very impatient individuals. To wait a minuscule 3-4 business days for a regulated weapon to be shipped to a persons local FFL doesnt seem unreasonable at all. *** personally placed my first order with Guns.com today around 4:00pm. I was amazed to see an update on my account around 6:00pm, showing a *** tracking number for my order. Today is a Monday, with that tracking number having been created today, I would hope it would ship tomorrow and arrive by the end of this week. But understanding that the world moves at its own pace, and slight delays may occur in business, I wouldnt be upset if it arrived next Monday or Tuesday. Seems lately, everyone on this planet has to have everything yesterday. Our whole way of thinking and behaving has grown adults devolving into children that want instant gratification at every turn. Personally, I called Guns.com while the items were in my cart to verify a few specs and an ESTIMATED shipping timeframe prior to ordering. The hold time was a bit on the longer side, but when I was greeted by a very kind female representative, she was amazingly helpful and kind. She answered all of my questions directly and courteously. If the service speaks to the quality of the company, then I dont foresee any issues. Seems like a reputable company in my opinion ( the mear fact that every bad review has been met with a very reasonable response speaks to that). Looking forward to doing more business with Guns.com!Guns.com LLC
Date: 11/22/2022
Hi ******! Thanks for the compliment! We try to make things simple and hassle free and are thrilled to hear you're pleased with your guns.com experience. We look forward to working with you as well!Review fromJoseph D
Date: 11/18/2022
2 starsJoseph D
Date: 11/18/2022
I have called several times, spent more than 30 minutes on hold each time, and can not get a service rep on the phone. I am trying to get an update on my order. After reading allot of these reviews, I am worried that I will not be getting my order anytime soon. I got a tracking number but it has not been shipped apparently. I bought this as an early birthday gift to myself. I hope that I can get a reply to this, thank you.Guns.com LLC
Date: 11/22/2022
Hi **** - I'm sorry to hear you've had difficulties reaching our service team. I see you emailed our service team on 11/18, and spoke with one of our ************ later that day. Your tracking information found in your account dashboard and in the shipping email confirmation shows that your order will be delivered by tomorrow, 11/23. If there's anything else we can help with, you can send us another email at [email protected], or give us a call at ************. We hope you enjoy your purchase, and have a wonderful birthday!Review fromAlec K
Date: 11/12/2022
3 starsAlec K
Date: 11/12/2022
Im a new customer of ********************** and heard many things making my skeptical about ordering my gun. I place the order and a couple of hours later I get I email entitled You left something behind prompting me to return to me cart. I click the link and it just shows a balance of $0.00 owed. Tried emailing and got no answers yet. If guns.com sees this please answer back.Guns.com LLC
Date: 11/16/2022
Hi **** - I'm sorry you didn't get a timely response from our service team. I've sent you an email. Please feel free to reply to that email, or give us a call if you have any further questions.
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