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Average of 591 Customer Reviews
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Review fromJ. H.
Date: 10/27/2022
1 starJ. H.
Date: 10/27/2022
Do not purchase from this site!! There are tons of accounts already about poor business ethics but I experienced my own unforunately. I purchased a firearm and immediately called as it didn't seem like I would be able to receive it in time due to the delays in processing and shipping. They informed me they would either expedite the order if they could or cancel it. The next morning I saw it had been picked for shipment and the timeframe was not expedited. Nothing had been done so I requested once again to cancel the order - they said that they would reach out to the supplier and try. They were unsuccessful and the order shipped and then when I told them once again I didn't want it they accepted the return and then have attempted to charge me a 15% restocking fee. In what world should a restocking fee be a percentage of the value of an item. That makes absolutely no sense. Do not buy from these guys.
Guns.com LLC
Date: 11/01/2022
Hi ****** - Sorry to hear you're disappointed with your recent experience. One of our goals is to expediate orders, so your firearm gets to you quickly. Therefore, once your order is in fulfillment, we are not able to cancel your order. This is stated on our website, as well as in your shipping confirmation email you received. When ordering a firearm, it's important to make sure you're ordering the firearm you want and to account for any timeline restrictions you may have. If you have any questions or would like to discuss further, please give our service team a call.J. H.
Date: 11/01/2022
I called your staff minutes after I placed the order (certainly prior to any fulfillment process had begun) to ensure that the firearm would arrive in the time it stated on the order. The representative told me there was a possibility it would not, so I asked if it would be possible to expedite the order and if not to please cancel. He said he would reach out to the supplier to see if that was possible otherwise he would be able to cancel. He also informed me he would reach back out and let me know what course of action had occurred. I never heard back and the next morning I checked the order and saw that a shipping label had been generated - at that stage I called in and it sounded like it wouldn't arrive in time (it had not been expedited) so I tried to cancel and your staff said 'they would try'. I couldn't have communicated with your staff any more clearly and tried to keep this situation from occurring. THIS IS POOR CUSTOMER SERVICE TO CHARGE A RESTOCKING FEE AFTER YOU DROPPED THE *****Guns.com LLC
Date: 11/02/2022
Hi ****** - I'm sorry you're frustrated with your experience. You asked us to cancel an order, knowing we aren't able to cancel an order after it's placed. Despite this, the Rangemaster you spoke to tried to make an exception for you to stop the shipment. By the time we were able to connect with our selling dealer partner, the firearm had shipped. As stated earlier, we try to get your firearm to you as quickly as possible. You placed your order on a Thursday, and it delivered to your selected FFL by the following Tuesday morning. Your firearm was delivered three days earlier than when you said you needed it by. If you still have any questions, we're always here to help.J. H.
Date: 11/02/2022
Youre cherry picking information. What about when I called you minutes after the order to cancel if it couldnt be expedited? Couldnt have been more clear and you guys dropped the ball communicating with me. 3 days early doesnt matter. You guys couldnt garuntee it would be there in time and if that was the case I requested to cancel before any fulfillment had begun. AND you continue to ignore that and try and place all the blame and cost with a restocking fee on me. Thats not right and not ethical business practice. Its ok to accept some responsibility over there it wont hurtReview fromRick W
Date: 10/21/2022
1 starRick W
Date: 10/21/2022
I would never do business with this company again unless you want to be frustrated. They are quick to offer to purchase, ship out a box to send in your firearm, but VERY SLOW to pay you for that firearm! We have spent countless hours calling in, waiting for call backs, etc...The gun was authorized for payment via ACH on October 13th. It's October 21st, and we are still waiting, waiting, waiting...**********Guns.com LLC
Date: 11/02/2022
Hi **** - Sorry for the delay in processing your offer. This isn't the experience you should expect when working with guns.com. I've verified your payment has since bee processed. We hope you give us another opportunity. Please reach out if there's anything we can do for you.Review fromWilbur W
Date: 10/21/2022
1 starWilbur W
Date: 10/21/2022
Today is October 21st I sold them a weapon over 4 weeks ago they sent me a shipping lable through *** I ship my weapon running away I got a response saying that they approved my weapon and then I got a response on October 13th and payment was going to be issued haven't heard nothing from them since contacted them twice and they kept saying being review and they would get back with me they give yoa a phone number to call which is a recorded message. Not good business in my book. After this I won't do any business with them ??????Guns.com LLC
Date: 11/23/2022
Hi ****** - Im very sorry payment wasn't processed as quickly as it should have been. We implemented a new ERP and experienced some delays with processing payments because of this. The issues have been resolved, and we are back to our regular prompt processing. We hope to have the opportunity to work with you again.Review fromTim T
Date: 10/13/2022
1 starTim T
Date: 10/13/2022
I strongly recommend to not do business with Guns.com. Every time I have I regret it. Terrible customer service, never answer phones, dont answer email. I cant believe that theyre in business. FFL dealer listed on Guns.com was not a legitimate dealer, tried to keep my gun until I took it off my credit card. Then Guns.com tells me I have a stolen gun. Theres a lot better online Gun sources.Guns.com LLC
Date: 10/18/2022
I'm sorry to hear you weren't thrilled with your recent purchase, and had challenges with the *** you selected. I see you placed your order on September 19th, the firearm arrived to your selected *** on September 24th and you transferred the firearm on September 26th. If a customer transfers a firearm and then files a chargeback and won't return our calls, that firearm is no longer paid for and is viewed as stolen. If you have any questions or need any additional help, we'd love to talk with you.Review fromBrandon B.
Date: 10/12/2022
1 starBrandon B.
Date: 10/12/2022
I sold Guns.com a 50 ae (******) on October 3, I received an email saying they inspected the gun & will send my money. On October 5, I received a email saying my payment is delayed due to a new ERP. Ive sent multiple emails called multiple times, no response or answer. If they cant direct deposit my money, why cant they overnight me a check? Its been 7 business days since they excepted my gun. I should have been payed already. Poor customer service. They should have posted on their website that theyre changing payment methods, so a person can make a informed decisionGuns.com LLC
Date: 10/18/2022
Sorry payment wasnt processed as quickly as it should have been. Guns.com implemented a new ERP that resulted in some delays with processing payments. Though these challenges have been corrected, we recognize the delay was a frustration for you. Providing great service is important to us. I see that we had a number of conversations over phone and email regarding your offer. Sorry you feel you haven't had any response from our service team. If there's anything else we can help with, we're here for you!Review fromChristopher C
Date: 10/11/2022
1 starChristopher C
Date: 10/11/2022
My wife got an email saying she got signed up for an account on your website yet she doesn't even own a gun. I own some but she never shops for any guns or gun related items so how would she get signed up? Someone must be selling names or emails and you guys must be buying. Forcing yourself on customers is not the way to build trust.Guns.com LLC
Date: 10/18/2022
I'm sorry for any confusion this has caused. Rest assured; we have not created an account on your behalf but simply have gained your email for potential marketing purposes. We acquired your email through 3rd parties we partner with, either based on a visit to Guns.com in the past, or your browsing history indicated you most likely have an interest in what Guns.com has to offer its customers. If you're not interested in receiving our marketing emails, you can simply unsubscribe. I'm also happy to unsubscribe your email from our marketing list if you'd prefer.Review fromJoe K
Date: 10/04/2022
1 starJoe K
Date: 10/04/2022
I used one star because it was as low as I could go. They use a tactic I have not seen before in my 76 years: if you place an order, and check back several days later to check on the status, you will find your account says you have no current orders. So inevitably you place the order again. THEN, suddenly you find they have sent your original order as well as your second order. BEWARE, they will trap you too!Guns.com LLC
Date: 10/11/2022
Hi *** - Sorry to hear you're disappointed with your guns.com experience. You placed your order on September 20th and moments later you received an order confirmation email. The very next day, September 21st you received another email stating your order had shipped, which included the tracking number. When your package arrived on September 24th, you received another email letting you know your order had delivered. If you placed a secondary order a week later, you had received three emails informing you of your order progress, and have had received your package already. I'm very sorry if you don't feel this experience was easy and transparent. You're welcome to call our service team at ************ or email us at [email protected] to share any suggestions you may have. We hope to hear from you!Review fromMatthew S
Date: 09/29/2022
5 starsMatthew S
Date: 09/29/2022
I have used guns.com several times to both buy firearms and to sell firearms. In every case the have been exceptional at both fair prices, quick shipping and exact description of each firearms, unlike some other on line distributors I have used in the past.Guns.com LLC
Date: 12/08/2023
Hi ******* - Thanks for your review! We're glad to hear you're pleased with our descriptions, pricing, and fast shipping! We appreciate your business, and hope to work with you again soon.Review fromTom M
Date: 09/29/2022
1 starTom M
Date: 09/29/2022
Guns.com sent the wrong item. Refuses to correct their error. Their stated policy is "easy returns". A lie.Guns.com LLC
Date: 10/03/2022
Hi *** - I'm sorry to hear you're disappointed with your recent purchase with guns.com. I've reviewed your order details and interactions with our service team. We confirmed you received the correct new item that you selected, purchased and transferred. There wasn't an error with your order, and we'd be happy to help answer any questions you may have to help clear things up for you. You can also review our return policy on our website at www.guns.com/return-warranty.Review fromAlbert M
Date: 09/26/2022
1 starAlbert M
Date: 09/26/2022
I was going to buy a gun from this gun's.com but reading certain reviews I'm not gonna take a chance I work very hard for my money and as of right now I've been trying to buy something online and it keeps taking it keeps taking it off it doesn't let me purchase it so there definitely is somethingGuns.com LLC
Date: 09/27/2022
Hi ******! Glad to hear you've found a firearm you're interested in on guns.com. Sorry to hear you aren't confident buying from guns.com yet. I encourage you to read through the thousands of reviews left directly on our site. You can find those reviews on our website here https://www.guns.com/customer-reviews. If you are having trouble placing an order, you can give our service team a call and we'd be more than happy to help. If you're seeing inventory availability and pricing fluctuate, that's because we allow our network of FFLs to establish pricing, and we present you with the best pricing at that time. Due to the nature of this, once an item is sold that pricing may no longer be available. As more inventory is added within our network, the item will become available again. We do our best to provide a wide selection of used and new firearms and are constantly adding to our inventory. Our website updates every 3 minutes to show our current inventory. Additionally, if you have an account created with us, you can add the firearm to your favorites to receive an email when the item is back in stock. Please let us know if you have any further questions or concerns!
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