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Review fromDean J
Date: 09/24/2022
1 starDean J
Date: 09/24/2022
order placed for a ***** .45/70 on 9/21 for $1515.83 --- Days later they cancel the order saying the item is no longer in stock though it was at the time of the order and their site now shows it IN stock the same day as the cancellation email but marked up to $1,938.99
Guns.com LLC
Date: 09/26/2022
As part of our guns.com promise, we work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own?inventory, supporting our nations gun stores and your local community. We allow our network of FFLs to establish pricing, and we present you with the best pricing at that time. Due to the nature of this, once an item is sold that pricing may no longer be available. Our inventory and price can fluctuate based on what is available and can be set by a local dealer. In your specific situation, the ***** .45/70 was listed by a selling dealer within our network for $1515.83. However it was sold by the time your order was processed, and wasn't able to be fulfilled. Our website updates every 3 minutes to show our current inventory. Though it doesn't happen often, inventory can become unavailable during that short window of time. The next time you looked at inventory, our best pricing from our selling dealer network was $1,938.99. This is simply the nature of a marketplace. If you have any further questions, our Service Team would be happy to help.Review fromRalph M
Date: 09/17/2022
1 starRalph M
Date: 09/17/2022
I purchased a gun on 9/6/2022, *** label was created on the same day. After 9 days, I was still waiting for my gun. I called them also 3 times and I feel they were giving me the round around. I told them I would ask my credit company to ask for a refund if they were not in compliance with the delivery. The next day, 9/16,2022, the item was shipped and hoping it comes as described. However, The credit company sold my purchase to another financial institution and both financial institutions have a balance due. I paid off one of them with my Paypal account while the other financial institution has still a balance due. It smells like a rat!!! I will keep you posted about the outcome!!!!Guns.com LLC
Date: 09/19/2022
Sorry to hear about your frustrations with your order. Wed like to better understand your concerns around your payments. Please reach out to our Service Team at ************. Any of our ************ would be more than happy to help clear things up for you.Review fromSam W
Date: 09/16/2022
1 starWe a brick and mortar gun store and applied to become a dealer on their network. Numerous emails sent and never responded to. Placed numerous calls to this company and were on hold for ridiculous amounts of time. Honestly, that's just unacceptable. One would think we would provide value to their horrible reputation? Many months later, we were denied because apparently our reviews are too impeccable and our consider our customer service as vital to our success. We understand now why we were not allowed in their network. Where there's smoke, there's fire. The reason for this review? We actually had a customer come in and buy from us after a bad experience with this online outfit. They do NOT care about their customers. Check their online reviews and decide for yourself.Review fromScott G
Date: 09/14/2022
1 starScott G
Date: 09/14/2022
We order a thousand rounds if ammo to out they cancelled our order without notifying us. They have deducted money and refuse to return it. They stated that it was destitution wrong info.Guns.com LLC
Date: 09/19/2022
Hi ***** - Your credit card is not charged until your order ships. If there was any type of listing error that resulted in your order being cancelled, your credit card would not have been charged. Please reference our terms and conditions in section 3A for further information at https://www.guns.com/terms-and-conditions. If you need further assistance, please give our Service Team a call at ************. Any of our ************ would be happy to help.Review fromAllan H
Date: 08/25/2022
5 starsGREAT CUSTOMER SERFVICE, FAST FREE SHIPPING AND LOWEST PRICE I COULD FIND...!Review fromMichael R
Date: 08/23/2022
2 starsMichael R
Date: 08/23/2022
The business model of guns.com allows FFLs to post new weapons for sale without regard to "street value" or transparency to buyers. This allows misinformed buyers to be taken advantage on pricing with minimal recourse on pricing guarantee ($100 ***** I don't like to haggle on purchases, but when a manufacturer, like Sig *****, links directly to guns.com for a "Buy Now" purchase option you expect the price to be consistent with other FFLs throughout the internet. That's not the case with guns.com. Prices on new weapons can vary as much as 200% from day to day. Its like buying on **** without knowing how many items are for sale and how many sellers are actively selling the item. Guns.com reeks of used car salesman shenanigans. I would not recommend any buyers purchase from them until they provide equal transparency to buyers.Guns.com LLC
Date: 08/26/2022
As part of our guns.com promise, we work closely with a large network of FFLs around the country to ensure a safe and secure transaction that prioritizes their own inventory, supporting our nations gun stores and your local community. We allow our network of FFLs to establish pricing, and we present you with the best pricing at that time.Review fromM. S.
Date: 08/23/2022
1 starM. S.
Date: 08/23/2022
Stay away from guns.com. Buy your gun from your local gun store. guns.com will charge you 20% for restocking fee and shipping if you cant release your gun for any reason. I bought a $1000 gun which I couldnt release it due to the local laws. They charged me $300 to return it. 30% out of pocket and didnt even touch the gun!Guns.com LLC
Date: 08/26/2022
We built a return policy designed to let you shop with confidence and make things as easy as possible when things don't work out. For an accurate overview of our return policy, you can view it at www.guns.com/return-warranty. Our ************ in **************** are always happy to help answer any questions, and can be reached at ************ Monday - Friday, 7:30am - 6pm CST.M. S.
Date: 08/28/2022
Cosumers be aware to read the return policy before purchasing anything from guns.com becuase this company will take your money in a heartbeat if you end up returning anything. Even if you didn't even eceiving the gun.IF YOU WANT PEACE OF MIND, DON'T DO ANY BUSINESS WITH THIS COMPANY. TOTAL RIP OFF.Review fromWilliam H
Date: 08/08/2022
1 starOrdered a handgun and had it shipped to a local dealer from their website of approved dealers for the transfer.The dealer does not do transfers and sent the gun back to them. No notification from anyone. Now they say its up to me to find another dealer to ship it to.At this time, no one knows where the gun is. **************** on the phone was uninformed and of no help. Have yet to hear back from on line customer service.So at this moment I have no idea if Ill ever see the gun.Review fromJohn M
Date: 08/04/2022
1 starUnethical at best. They deliberately designed their software to be unethical. That is why they will never allow buyer and seller to communicate. Seller was willing to except a lesser amount. Guns.com confirmed this to me, but still would not allow the sale unless I paid full price. Of course seller has no idea I was willing to pay what they requested. All they know is I disappeared. Guns.com was merely preventing the price from going down, so they would receive more money. Pathetic!Review fromJoe B
Date: 08/04/2022
1 starI ordered a new rifle. I was clearly shipped a used rifle. It was returned by the original purchaser. The return address on the shipping box was from "Customer Returns". The gun was not packaged correctly and was dirty. AVOID!
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