Information and Alerts

BBB RatingF

Reasons for rating

Failure to respond to 7 complaint(s) filed against business
25 complaint(s) filed against business that were not resolved
Business has failed to resolve underlying cause(s) of a pattern of complaints

Service Area

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Alert Details

This business has 1 alert.

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints concerning the on-going Buy-One-Get-One (BOGO) offer for the premium pillow offered on their website. Consumers complaints allege confusion regarding the BOGO pricing of the pillows, as different pillow styles are offered in retail stores than those offered on the website. The premium pillows are only offered on the website and the standard pillows are only offered in retail stores. The business has responded to all complaints and has informed BBB they will be making changes to their advertising and packaging to clarify the different types of pillows.

Important Information

Additional Info

Better Business Bureau accepts and reports customer complaints against MyPillow within the consistent manner and process it does for any business located in its services area throughout Minnesota and North Dakota. As of June 2019, MyPillow notified BBB that it will no longer attempt to resolve any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your complaint to the company.

Customer Complaint

Better Business Bureau accepts and reports customer complaints
against MyPillow within the consistent manner and process it does for any
business located in its services area throughout Minnesota and North Dakota. As
of June 2019, MyPillow notified BBB that it will no longer attempt to resolve
any customer disputes submitted through BBB’s systems, although BBB will fulfill its responsibility by forwarding your
complaint to the company.

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