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Business Profile

Lumber Store

Lake Winds Windows Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad on ******** for a personalized sign that resembles a National Park welcome sign but which has a family name and date established on it. I ordered two on Oct. 3, 2023--a small one for family friends and a larger one that would be personalized as ***** FAMILY established 2006. The one for our friends arrived a month later. I waited a couple weeks then wrote the company that the second did not arrive. I got back a generic email saying be patient. This was to be an anniversary gift for my husband so I wrote back near the end of November and received an apology email that asked if I wanted the item reissued or refunded. I responded that I preferred a reissue if the item would make it to me by Dec. 30 for my husband's birthday. I received an email saying it had been reordered. A few days later I wrote that I had no order number and no tracking info; inreceived a responsenthat repeated it had been ordered but there still was no order or tracking number attached. Today is Dec. 30 and the item still has not arrived. I just wrote the company demanding either immediate refund OR a fed-ex tracking number. I have ZERO confidence that I will receive satisfactory closure to this issue.

Lake Winds Windows Inc is NOT a BBB Accredited Business.

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