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Business Profile

Property Management

Mayflower Properties LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mayflower Properties LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mayflower Properties LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed contact for 2 units March 7 at the rate of $84. On June 7 I recieced a message stating rate was going from $131 to $146. When we moved in we were given the incorrect unit number and not able to utilize the units we needed.Received an email on Mar 14 we are paid in full through June.We elected to move out of the unit and now are being charged $90 for an employee error that we never received notice or explanation why our rate went from $85 to $131 **************** she advised the owner is no longer taking ownership of employee mistakes and if I don't pay this balance they will report it to collections.I do not feel fully responsible for this error and agreed to pay half they will not take this amount only the full amount. I asked for the owner to call me with no response.*********************** ************

      Business Response

      Date: 06/19/2023

      ****************** was made aware by the manager who made a mistake, that a mistake had been made in her rental rate during her move in process. The mistake was explained by both site management and senior management, and ****************** seemed to understand. Ultimately, we came to an agreement with ******************, for a further discounted amount (which was paid today), to settle the account. 

      Customer Answer

      Date: 06/19/2023

       I am rejecting this response because:

       

      I had to follow up on this several times and fell it was not my error to pay this amount.  I finally settled on the discounted to be done this this organization and lack of attention to detail.  If an employee makes a mistake I should have been notified prior to receiving an invoice for a balance after I decided to move out and moat importantly an apology from ******* the manager.  He seemed more concern about profit vs training his employees.  Also when an another employee says that he is no longer accepting mistake or taking a hot from the employee, how is that the consumers issues

      I deal with customer service in my career and would never experience the consumer responsible, I would explain the situation, update tje contract and move forward with tje revised amount and not expect them to pay the difference of what was paid and contracted.  I would fully expect once the situation is explained it would have been the higher amount going forward monthly.


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