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Business Profile

Chimney Cleaning

Tip Top Chimney Cleaning and Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-13-22 We requested tiptopto fix a chimney leak. They did nothing to repair the leak. We had it repaired by others. We gave Tip-Top a $1,000 deposit and they delivered material to our property without our authorization.After our request Tip-Top visited our property and suggested 2 remedies. We asked for quotes for each remedy. We never received quotes. Tip-Top claims they sent them but will not provide a copy.6-3-22 Tip-Top delivered materials to our property (cap, block, flue) before we instructed them to proceed.6-9-22 we instructed Tip-Top to wrap the chimney (1 of their proposed solutions).6-10-22 Tip-Top told my wife materials needed to be paid upfront. Tip Top requested and we gave them a $1,000 deposit. (They did not require a deposit for the materials they previously deliveres.) Tip-Top promptly cashed the check.6-21-22 Tip-Top sent us a letter stating the chimney wrap was not a good option because it would create what they now characterize as an unsafe condition.If it was unsafe, it should not have been proposed as a remedy. If it was unsafe they should not have collected a deposit toward what tiptop now describes as unsafe. They urged us to do a complete demo and rebuild.6-21-22 we asked tiptop to return our $1,000 and pick up their material they had delivered without our authorization.6-29-22 tiptop stated to us in an email "You may want to keep the chimney parts. To pick up block,cap, and flue would cost approx. $250 + a fuel charge.7-12-22 tip top stated in an email "Al, we estimate with a return and pick up of materials your bill will be $500.7-22-22 tip top stated their costs on our project exceeded $1,000 have sent us an invoice dated 7-29-22. Tiptop has delivered no goods or services of value.We attempted without success to resolve this through the office of the Attorney General. (*******************************-KLM/2022/5374458/c).We want our $1,000 back and have tip to remove their materials.See 9 attachments.

    Business Response

    Date: 08/30/2022

    He owed a bill. 

    Period.

    Tired of his continue harassment. 

    Period. 

    We do not work for free. 

    Period. 

    Ask him if he worked for free in his career. 

    Customer Answer

    Date: 08/31/2022

     I am rejecting this response because:

    TipTop continues to be unreasonable. I will pursue collection with the help of an attorney. Thank you for your attempts to help us.

    *********************

Tip Top Chimney Cleaning and Repair is NOT a BBB Accredited Business.

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