Complaints

This profile includes complaints for Gurstel Law Firm, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gurstel Law Firm, P.C. has 5 locations, listed below.

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• 

  Gurstel Law Firm, P.C.

  6681 Country Club Dr Golden Valley, MN 55427-4601

  
• 

  Gurstel Law Firm PC

  9320 E Raintree Dr Scottsdale, AZ 85260-2016

• 

  Gurstel Law Firm PC

  3914 Murphy Canyon Rd Ste A125 San Diego, CA 92123

• 

  Gurstel Law Firm, P.C.

  8495 W Sunset Rd Ste 201 Las Vegas, NV 89113-2232

• 

  Gurstel Law Firm, P.C.

  4401 Westown Pkwy Ste 270 Wdm, IA 50266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are continuing to garnish my wages even after the debt has been paid in full. They have taken an additional $335 dollars from me. No one that answers the phones knows what's going on. I have had 2 additional garnishments over what should have already been settled. *** is unable to help me because they need a letter from this place to stop the garnishments, but I can't get ahold of anyone that can help me with that. My original debt was just over $1700 and they've taken over $2100. I'm sure I'll never see that additional money ever again. Just robbing people when they are struggling to make ends meet, it's disgusting.

  

  Business Response

  Date: 05/05/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Because the Better Business Bureau is a public forum and the Consumers matter is sensitive in nature, Gurstel will not provide details in this response. Gurstel is required to verify the Consumers personal information on all calls to avoid any third-party disclosure. However,Gurstel has received Consumers funds to satisfy their account and ********************** will file the appropriate documents, which the Consumer will receive a copy of. We ask the consumer to please contact a Gurstel Account Representative at ************** to further assist if they have additional questions or concern. 

  Customer Answer

  Date: 05/06/2025

   I am rejecting this response because:
  There was no mention on the refund to the now $600+ additional dollars that have been taken. It shouldnt take an additional 2 months after the balance was paid for the company to do something about stopping a wage garnishment. 
  
  

  

  Business Response

  Date: 05/13/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers continued concerns.
  Gurstel has sent the release of Garnishment to the Consumers employer and a copy was also sent to the Consumer. All funds received have been refunded and mailed to the Consumer or returned to their employer. The Consumer is encouraged to reach out to their employer to ensure they have released the garnishment and they have received their overpayments.  If consumer has any further questions or concerns, they can contact a Gurstel Account Representative at **************. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Gurstel law Firm back in November ************************************ my name. I responded to them in writing that this account was open as fraudulent. They sent me packages to fill out and I was an identity theft complaint affidavit. I file a police report and send it to them. I sent it 2 different times because they never received the first one. I call them and a representative confirms they received the documents. 4 months later I call the law firm and they still investigating I call today 4-11-2025 and the representative said still investigating and he cant give me a time frame. I asked who is the original creditor he said he didnt know. I asked for the phone number of original creditor and he gives me a phone number that is for an insurance company. **********. I filled a complaint because they are not giving me any information and they are failing the law.

  

  Business Response

  Date: 04/24/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  Gurstel appreciates the opportunity to respond to Consumers concerns. Gurstel apologizes for the time it took to review Consumers correspondence. Gurstel will mail Consumer correspondence explaining the investigation on the Account.If the Consumer has any questions or concerns, they are encouraged to contact an Account Representative at **************. 

  Customer Answer

  Date: 05/04/2025

   I am rejecting this response because:
  
  They claim that the account has payment made snd they need additional supporting documents.  
  I have requested proof of this payment checking account or any banking information from the payment also requested clarification on what supporting documents they need.  I have filed a police report and filled out an affidavit of fraud.   

  

  Business Response

  Date: 05/14/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers continued concerns.
  Gurstel did not receive a copy of ********* police report. Gurstel has notified the client of their continued concerns.  We encourage the Consumer to send a copy of the Police report. If the Consumer has any questions this matter is better addressed with an Account Representative to further assist. The Consumer is encouraged to contact an Account Representative at **************. 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am wanting to pay off my debt with this company who has chosen to take me to court instead of answering my calls and emails to settle this matter outside of court. They called me once and refused my offer, then told me I would owe them more money for court fees even though at the time we were settling out of court. I have since been trying to reach out to them again after they served my sister with court documents to settle but they will not answer their phones, return my calls or even answer my emails in regards to this. They want to just take me to court and take all the fees they would like out of my paycheck, which is completely unfair and should be illegal. I even attempted to pay them online a small amount to see if it would reflect on my credit report which has not been done. I am scared to pay them anything else and still be sued for the full amount owed. I really just want them to contact me so I can pay them the $1200 I have left and be done with this mater all together. Please help me.

  

  Business Response

  Date: 03/10/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstels records indicate that we have responded to consumers emails. Gurstel reached out to the consumer and discussed a resolution. Gurstel appreciates the consumers commitment in resolving this matter. If the consumer has any further questions or concerns,they are encouraged to contact a Gurstel Account Representative at **************.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a debt through ******** that was charged off and bought by ****************. I was served and responded and set up a payment plan to where I pay $135 bi-weekly. I have never missed a payment. My neighbor brought my mail today as it went to their home and there was a letter from the courts, as well as a filing from Gurtsel stating they are suing me for the full amount of which I have already paid over $3000 on.When I go to the website and put in my file number it states no action is needed as I am in a current payment plan and includes all the details of the payment plan. Why are they suing me if I havent missed a payment and am continuing to pay even after the date in which they filed.

  

  Business Response

  Date: 03/03/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has communicated with the consumer and addressed their concerns as we were not in receipt of the Stipulation. Gurstel has since received the Stipulation. Gurstel thanks the consumer for their commitment to resolving this matter.  If the consumer has any further questions or concerns, they can contact a Gurstel Account Representative at **************.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY CALL DEMANDING TO TALK TO SOMEONE WHO IS NOT ME AND USE SWEAR WORDS AND THREATS EVERYTIME THEY CALL ME. I HAVE MADE MULTIPLE ATTEMPTS TO STOP THEM CALLING BUT IT IS NOW HARRASMENT.

  

  Business Response

  Date: 02/21/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  Gurstel reviewed the consumers account and call recordings and they evidence no contact occurred between Gurstel and the consumer. All call attempts made by Gurstel have gone unanswered. Gurstel acknowledges receipt of the consumers request that Gurstel cease any further communication. Gurstel has placed a cease and desist notation on the account in our system of record. Gurstel will only communicate with consumer as required by law. If the consumer wishes to communicate with Gurstel in the future, we can be contacted at ************** or by email at ********************************

  Customer Answer

  Date: 02/21/2025

   I am rejecting this response because: their response is obviously a pre written statement and not an actual response. This company is professional at lying and misleading people. 
  
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gurstel law has made zero effort to contact me or reach an agreement regarding a debt I have requested on several occasions that they provide me with a bill of sale, showing my agreement to pay them the debt, they purchased from **********. They have not done so, at any time.

  

  Business Response

  Date: 02/10/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. Gurstel takes every consumer complaint seriously,and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstels records indicate that the firm previously mailed the written verification of the account to consumer to the same address consumer provided to the Better Business Bureau. However, Gurstel will mail another written verification of the account to the consumer. We ask the consumer to please contact a Gurstel Account Representative at ************** if they have any further questions or concerns.

• Initial Complaint

  Date:01/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of transparency regarding debt Has yet to send proof of debt requested multiple times through email and phone

  

  Business Response

  Date: 01/23/2025

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel received Consumers request for verification on January 15, 2025. Gurstel will mail Consumer the written verification of the Account. We ask the consumer to please contact a Gurstel Account Representative at ************** if they have any further questions or concerns.

  Customer Answer

  Date: 01/28/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continue harassing me at home and at work even screamed at me infront of my children. Horrible place don't treat people like humans.

  

  Business Response

  Date: 12/17/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel records do not indicate that Gurstel has spoken to consumer. Gurstel has noted the system with a Cease and Desist on the consumers account. ********************** will only reach out to consumer when required by law. If consumer has any further questions or concerns, he is encouraged to contact a Gurstel Account Representative at **************.

  Customer Answer

  Date: 12/18/2024

   I am rejecting this response because:
  
  
  

• Initial Complaint

  Date:12/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They contacted me via mail, I filled out the form to state why I was exempt to them garnishing my paycheck. The decided to file anyways. If this goes through to my employer, I will not be able to pay for my very basic bills or my disabled husband's life or death prescription pills.

  

  Business Response

  Date: 12/05/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has no record of receiving consumers correspondence. Please fax the correspondence to ************** or send by email to ******************************** Please ensure that the consumer has referenced their Gurstel File number ******.  We encourage the consumer to please contact a Gurstel Account Representative at ************** if they have any further questions or concerns.

  Customer Answer

  Date: 12/06/2024

   I am rejecting this response because: I mailed the paperwork back. How would I possibly be able to fax it in? Also, this isn't 1985, who has access to fax machines anymore? The business can email me the paperwork & I can fill it out again. 
  
  
  

  

  Business Response

  Date: 12/11/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers continued concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Consumer can reach out to the court to obtain a copy of the Order for Financial Disclosure form or the consumer can email ******************************* their proof of exemption documents. Please ensure that the consumer has referenced their Gurstel File number ******.  We encourage the consumer to please contact a Gurstel Account Representative at ************** if they have any further questions or concerns.

  Customer Answer

  Date: 12/13/2024

   I am rejecting this response because: Send me new paperwork & I'll fill it out. I do not have access to a fax machine. 
  
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has never called me, emailed me, or sent me snail mail but they have now at the end of November just suddenly sent me a small claims court paperwork stamped with an official Ohio seal dated from the summer of 2024 when I live in **** which I don't think is legal to begin with but besides that they have never contacted me and have now sent small claims court paperwork saying I have 20 days to to the court but I don't even think the bill is mine in the first place.

  

  Business Response

  Date: 12/11/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel does not report to the Credit Bureaus. Gurstel will be mailing the consumer written verification of the account. ********************** has noted the consumers account with their cease and desist request. Gurstel will only send consumer correspondence when required by law.  We encourage the consumer to please contact a Gurstel Account Representative at ************** if they would like to discuss a resolution to this matter.

  Customer Answer

  Date: 12/12/2024

   I am rejecting this response because:
  they have used false paperwork to file the court case with a letter dated way back in the summer of this year which they never actually sent to me.  I had never heard of this company until some stranger knocked on our door in the darkness of night which is terrifying for someone to knock on your door especially after it's already dark outside when you are not expecting company and gave my father the official court paperwork right before Thanksgiving of this year.  The court has now set a date for the trial in Jan. 2025. 
  
  

  

  Business Response

  Date: 12/18/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel)of the consumers continued concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel mailed the validation notice to the consumer on July 18, 2024. Gurstel has no record of a mail return from the ****************************. Gurstel review of the matter found that the service of process was valid pursuant to **** Civil Procedure. Gurstel mailed the consumer written verification of the account on December 13, 2024. Consumers account is noted with their cease and desist request based on their prior complaint. Gurstel will only send consumer correspondence when required by law.  We encourage the consumer to please contact a Gurstel Account Representative at ************** if they would like to discuss a resolution to this matter.

  Customer Answer

  Date: 12/19/2024

   I am rejecting this response because:
  
  
  The business has lied about sending anything to me on July 18, 2024 as I never received it therefor they used false info to file the court case.