Complaints

This profile includes complaints for Gurstel Law Firm, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gurstel Law Firm, P.C. has 5 locations, listed below.

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• 

  Gurstel Law Firm, P.C.

  6681 Country Club Dr Golden Valley, MN 55427-4601

  
• 

  Gurstel Law Firm, P.C.

  8495 W Sunset Rd Ste 201 Las Vegas, NV 89113-2232

• 

  Gurstel Law Firm, P.C.

  4401 Westown Pkwy Ste 270 Wdm, IA 50266

• 

  Gurstel Law Firm PC

  9320 E Raintree Dr Scottsdale, AZ 85260-2016

• 

  Gurstel Law Firm PC

  3914 Murphy Canyon Rd Ste A125 San Diego, CA 92123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a computer from Conns for 2000 dollars Which I paid 4000 At this time Conns said I still owed almost 4000 Which was untrue I stopped paying Conns since my contract was fulfilled Conns then sold this debt to Gurstel Law & got a judgment against me So now Im left paying this debt collector nearly another 4000 This needs to be rectified I do not owe this money To make Gurstel away I offered a settlement agreement Which they would not accept Since they have a judgment against me Thank You *********************

  

  Business Response

  Date: 04/19/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel represents ******************** and has not purchased this debt. Gurstel will be sending Consumer additional correspondence addressing his concerns. We ask the consumer to please contact a Gurstel Account Representative at ************** if he has any further questions or concerns.

  Customer Answer

  Date: 04/22/2024

   I am rejecting this response because:
  
  
  

• Initial Complaint

  Date:02/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan through Upstart that I was told was sold to ********************* I had been trying to contact Velocity via mail and phone to try and set up an arrangement before it was escalated past collections. Velocity informed me after a BBB complaint that Gurstel, *******, and Chargo P.A. was handling the account. Recently while we were away, our home was visited by a very aggressive process server. Gurstel, *******, and Chargo P.A. will not respond to my correspondence via mail or phone and voicemail. I am not liable for this debt with ********************* LLC or Gurstel, *******, and Chargo P.A.. I was never given any certified documentation or proof of its authenticity. I don't have a contract with them owning this alleged debt.Collection Account Reference ******* Amount $4,184.32. This notice is to inform you that you have unlawfully reported an alleged debt to my consumer report. Under the New Rule REGULATION F which took effect November 30, 2021, ************************ LLC has violated 1006.30A and its new rule by parking this alleged debt on my consumer reports. ***** and Desist the reporting of this alleged Debt immediately or I will escalate this matter to taking legal action. I have not given you written permission to put anything on my credit profile. You have no permissible purpose by law to contact third parties with my private or personal information. Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt. Cease and Desist all collections activity AND DELETE FROM MY CONSUMER REPORT! YOU HAVE 10 Calendar days to DELETE THIS ACCOUNT FROM MY CONSUMER REPORTS! or I will take legal action for consumer law violation. DELETE THE ACCOUNT FROM YOUR RECORDS AND ALL CONSUMER REPORTING AGENCIES

  

  Business Response

  Date: 02/28/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel records indicate that correspondence was mailed to consumer on November 9, 2023. Gurstel received a voicemail from Consumer on January 16, 2024. Gurstel attempted to reach out to consumer on January 17, 2024, but was not able to make contact with Consumer. Gurstel received correspondence from Consumer on February 12, 2024, wherein Consumer requested verification of the debt. Consumer also requested a Cease and Desist. Gurstel has placed a Cease and Desist in our system of record and will not contact the Consumer unless it is required by law. However, Gurstel will send the Consumer a verification of the debt, as the Consumer requested. We ask the consumer to please contact a Gurstel Account Representative at ************** after she receives the correspondence if she has any further questions or concerns.

  Customer Answer

  Date: 03/03/2024

   I am rejecting this response because:
  
  I still have not received any validation of the debt or any proof that this debt belongs to me. I have not received any further contact or verification from Gurstel or Velocity Investments. 

  

  Business Response

  Date: 03/18/2024

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns.
  
  Gurstels records indicate that the verification of the debt was mailed to consumers address on February 29, 2024. To confirm, the correspondence was mailed to the same address consumer listed on her initial complaint filed and received on February 22, 2024. Gurstels records do not indicate that the correspondence was returned by the ************* *************** However,Gurstel will resend the verification of debt to the consumer by mail within the next few days. As stated previously, Gurstel received correspondence from Consumer on February 12, 2024, wherein Consumer requested a Cease and Desist.  Gurstel has placed a Cease and Desist in our system of record and will not contact the Consumer unless it is required by law. We ask the consumer to please contact a Gurstel Account Representative at ************** if she still has not received the verification of debt correspondence within the next few days. 

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received summons from court, which I did follow through with. It did say in court papers that there will be interest, did not say how much and it did not say when payments are to start. Made first payment, and apparently was not good enough because they are charging interest. I guess I dont think its fair that I have to pay interest on something that I should only have to pay back what I owe. How can someone get ahead when they keep charging interest? Its not even their orignal debt.

  

  Business Response

  Date: 12/14/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has mailed consumer correspondence addressing her concerns. We encourage the consumer to please contact a Gurstel Account Representative at ************** if she has any further questions or concerns.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a garnishment from this firm. In an effort to save myself money and headache while recovering from surgery and budgeting for being off work I paid off the debt early. Several weeks later they still had not settled the debt or even alerted the courts I had settled the debt. It has now been almost three months and the debt still has not been settled. An overpayment of several hundred dollars is due back to me all the while the firm is gaining additional interest. I have called several times asking for supervisors and it has never actually been a supervisor I was transferred to. I was promised follow up contact that never happened as well. Additionally at the advice of the courts I attempted to reach an attorney. Again I called and left voicemails and sent emails and was given no resolution, empathy, or follow up. I have tried to be nice but every time I call they simply make excuses and I end up getting more and more aggravated. I have never fought the debt, tried to ask for a discount or anything I just want to get the overpayment back as of the date the debt should have been resolved not the three months later amount.

  

  Business Response

  Date: 12/01/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer inquiry seriously and we strive to resolve each inquiry as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel mailed the consumer correspondence on November 27, 2023. We ask the consumer to please contact a Gurstel Account Representative at ************** if she does not receive this or if she has any other questions or concerns.

  Customer Answer

  Date: 12/01/2023

   I am rejecting this response because:
  
  I have attempted to work with the firm on several occasions. They have never taken me seriously and when I have requested follow up it never happened. I asked for supervisors and was never given one. Additionally the check they mailed on 11/27 reflects the amount to be refunded as of that date not the day I made a payment which allowed the firm to collect an additional three months of interest. My experience with them caused me so much stress and anxiety and I do not want to work directly with them anymore.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They garnished my paycheck leaving me no money to pay rent and other bills. Never gave me their proof of what they were stealing my money for. Never showed proof of my signature on the account they made me pay for. The people on the phone are rude mean and disrespectful. Wouldnt recommend them for ANYTHING

  

  Business Response

  Date: 09/27/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has mailed consumer additional information with regards to the account with our Firm. We ask the consumer to please contact a Gurstel Account Representative at ************** if he has any further questions or concerns.

• Initial Complaint

  Date:08/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gurstel is trying to *** me for payments on an account i had with unum* I had told them the nsf payments were due to not working completely full time as I am and will still be on fmla* I work but they want $1800 the same time my rent is due* I told them I would be splitting it based on my financial situation*The supervisor *** told me that I needed to sign and send back a promise to pay I had waited all summer long for this notice* What was odd to me is that she mumbled to herself quick quick quick and then said that should be received in 5-7 business days With the way the mail goes they had no other way to send this important document as I had asked for a fax or email to ensure that I and the company could do this in a timely manner* Most companies work with you on settling debt or making payments if you missed one or two *Not this company* I then received a legal document card on my door threatening to *** * Then I get bombarded with lawyers* Ive never been ***d before in my entire life !!! I always pay my debt etc* please help Me* I am hoping and praying someone could help me settle this* My friend stated that you guys had done that for her* If it cant be paid by you all I hope to have some resolution by the end of august ****** help!!! Thank you

  

  Business Response

  Date: 08/23/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel would be happy to assist the consumer in discussing another settlement arrangement. We encourage the consumer to please contact a Gurstel Account Representative at ************** to discuss additional options.

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is unbelievably criminal. They basically skirt the line between debt collection and breaking the law. My 468 dollar credit card debt turned into **** and then they garnished my wages for it. But the kicker is they're at **** and refuse to stop. Just because you get a judgement for garnishments doesn't mean it's a f****** all you can take buffet. This company needs to f****** held accountable. How many complaints do they need for you guys to do something? I want them to pay me back all the money they went over on. Just like every other person on here that's been a victim of these dickless worms.

  

  Business Response

  Date: 06/27/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has mailed consumer correspondence to address his concerns. We ask the consumer to please contact a Gurstel Account Representative at ************** if he has any further questions or concerns. 

• Initial Complaint

  Date:05/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I currently live in the state of GA. I lived in ** until 2021. Gurstel (**) garnished my bank account on 5/9/23. Two withdraws on the same day from this company. The account was not domesticated/foreign transferred to GA. I asked for an exemption form, and was told my file needs to be reviewed by an attorney first by their legal department. Ive sent several emails and called many times. I get transferred 3-4 times every time and then sent to a voicemail.I also told the representatives I spoke with I receive medical through the ***********. I was given a email to send it to, which I did the same day. 3-4 calls later(over 3 days) I was then told they need more documentation? This was when they refused to send me an exemption form when I asked for one. I was never offered one by anyone I spoke with.

  

  Business Response

  Date: 05/25/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of ************************ concerns.  First, wed like to assure **************** that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We appreciate the opportunity to address these issues in kind, and hope that **************** finds this response satisfactory.
  
  Among Gurstels core values are Do Right and Maintain Integrity. Gurstels Code of Conduct provides that each of our employees, in acting on behalf of our clients, must treat consumer defendants and garnishees with dignity and respect, comply with all applicable laws and regulations, and ensure that each consumer has a pleasant experience working with Gurstel.
  
  We apologize for any inconvenience **************** may have experienced while working with Gurstel. It is our understanding that **************** has concerns regarding the garnishment that was ordered against her in May 2023.  Gurstel filed a petition for this garnishment after securing a judgment in favor of our client against *****************  However, Gurstel released the garnishment on May 17, 2023, based on the correspondence received from **************** indicating that she was exempt. As a result, Gurstel will be closing this matter in our office as she no longer resides in the ******************. If the **************** has any further questions or concern, we invite her to contact a Gurstel Account Representative at **************.

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/2023 money was taken out of our accounts at ***** Fargo, the total amount was $1698.21. This is the 2nd time they have done this, they did the same exact thing 1 year ago. We have asked them to send ** information in regard to whatever they are claiming this is about but have never received anything via mail or email. When we contacted them yesterday they were extremely rude on the phone, I asked them to repeat their name because I couldn't understand it so I knew who I was talking to, I was told first they needed my name and SS# before they were able to tell us that. Last year they admitted that they were in the wrong and refunded our money and now they are trying this again, saying there is a court order, which we haven't seen. We expect to be refunded asap since they also took money out of our daughters savings account, she is a college student who lives 3 hours away. We also want this matter to be closed, since we don't even know what this is for and no information has been provided to us.

  

  Business Response

  Date: 05/12/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel had attempted to reach out to consumer several times prior to initiating a garnishment. Gurstel was unsuccessful in speaking to consumer to discuss her account. ********************** will mail consumer validation as she has requested. Gurstel encourages consumer to please contact a Gurstel Account Representative at ************** to discuss additional information Gurstel requires with regards to her complaint. 

  Customer Answer

  Date: 05/15/2023

   I am rejecting this response because:

  We would like our money refunded ASAP since we do not even know what this is for. We have not been provided with any information by Gurstel Law Firm, either by phone, mail or email. When we contacted them after the garnishment they were extremely rude and were unwilling to provide any information other than that there is an account in collections with them. At this time we would rather not deal with them until we have received information from them what this is in regard to and we can do our own investigation, but we we want our money back until that is completed. If we determine that this is money that we owe we will contact Gurstel Law Firm to pay the original balance due, not any late fees or interest charges, since they never provided ** with the information we requested from them a year ago when they did the same exact thing.
  

  
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a case with them due to a previous debt and they are garnishing 25% of my wages. I had sent in the exemption paperwork a month ago. Last week on Tuesday (4/18/2023) I spoke with a rep named ****. She is very kind and she looked into it because I was still being garnished. I receive assistance through the state, and they can not garnish my wages due to this. **** told me during that call that the attorney HAD NOT EVEN LOOKED AT MY EXEMPTION. She then told me she emailed that team and that no one was available, but to call her back on friday (4/21/2023). I attempted to call, but it would go straight to voicemail and hang up. I called again today and spoke with her. She stated that the email from the attorney said that they have not been able to verify with the state, and that until they do they will continue to garnish my wages. Then I was told to do their job and try to get the information for them even though they said the state system is backed up so much its taking a long time. First off, this is not my job? I am not getting paid to do their work for them, second. How am I supposed to get a hold of them and get answers if they, a law firm, cant even get that information? They currently have take $1,393 and some change, and will continue. This is in no way how to run a business, unless of course they are only out to take money from those who are financially struggling, especially enough to need to be in assistance. The fact that it had been almost a full month and they didnt even LOOK at my exemption shows that they have horrible business practices. They dont care about anyone but themselves and are money hungry. I am doing everything I can to try to repair my credit and debts, and provide for my family, but they are literally stealing money from my paychecks that they know is illegal to take, and making up bogus excuses. I will be facing in more documents, that Im sure they will not look at once again. Then will go to the courts if they continue.

  

  Business Response

  Date: 05/02/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel received and reviewed Consumers claims.However, Gurstel is required to verify this information through the ******************** of ***** Services. Consumer sent additional information to Gurstel,which was received on April 26, 2023, which verified her exemption status. Gurstel has sent her employer the Release of Garnishment. We ask the consumer to please keep Gurstel informed of her financial situation and if she has any questions or concerns to please contact a Gurstel Account Representative at **************.

  Customer Answer

  Date: 05/02/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They have done as they said, yet they still needed me to do their job for them. They need to take a hard look and do more training with their employees to be on the ball. It should not have taken OVER A MONTH for them to even look the original information I sent to them and it took me calling them for them to even view my information.