Complaints

This profile includes complaints for Gurstel Law Firm, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gurstel Law Firm, P.C. has 5 locations, listed below.

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• 

  Gurstel Law Firm, P.C.

  6681 Country Club Dr Golden Valley, MN 55427-4601

  
• 

  Gurstel Law Firm PC

  9320 E Raintree Dr Scottsdale, AZ 85260-2016

• 

  Gurstel Law Firm PC

  3914 Murphy Canyon Rd Ste A125 San Diego, CA 92123

• 

  Gurstel Law Firm, P.C.

  8495 W Sunset Rd Ste 201 Las Vegas, NV 89113-2232

• 

  Gurstel Law Firm, P.C.

  4401 Westown Pkwy Ste 270 Wdm, IA 50266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When creating a payment agreement for a debt, I was told to contact Gurstel if I became financially unable to pay so I could be awarded hardship.I managed the entire pandemic to pay in full and on time. Until last summer, when I couldn't feed myself due to licensure delays at DHHS (pandemic related).I contacted Gurstel and repeatedly provided proof. No effort was made to contact me despite my application being denied over and over and over.I showed proof of permanent disability from social security due to blindness. I showed proof of being below the poverty level. None of it mattered. Gurstel took me to court knowing that I was unable to pay. Knowing that I had a consistent history of paying them. 90 days of non payment despite my communication efforts resulted in our agreement being thrown out. The man serving did not serve me. He harassed my mentally handicapped wife who refused to accept it and then lied to court saying he served me. This company is taking advantage of the pandemic and the disabled citizens who were not provided financial assistance to get through the pandemic that those who were unemployed during it received.They refuse to settle despite being unable to garnish me due to my low income. They are happily allowing the interest to pile up because they cannot garnish me. They know I'm sick and dying. If they actually wanted their money, they would settle. Instead they're pushing me towards bankruptcy when I just want to die in peace. I don't want to spend my final years fighting these sharks.

  

  Business Response

  Date: 04/12/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel would like to discuss the consumers situation and reach an amicable resolution.  We ask the consumer to please contact a Gurstel Account Representative at ************** to further discuss their options.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This firm contacted me saying I owed almost $3,000 to what I think is a credit card company. As I said in a previous note, I don't recognize the company, and asked the firm (in a written note) for proof (dates, time, amount, whatever). Instead, they sent me a form to fill out about fraud. I don't know that there's any fraud involved, because I don't know about this debt. As of today, I still have seen any further information. My wife was once the "victim" of such an investigation when she was employed at a local law firm, and there is an increasing flurry of alleged debts we're seeing--most obviously false.Thank you for your time and attention.

  

  Business Response

  Date: 04/06/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. On March 27, 2023, we mailed to you the billing statements and bill of sale. We ask the consumer to please contact a Gurstel Account Representative at ************** to discuss a resolution.

• Initial Complaint

  Date:03/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The law firm took out a garnishment last year from me between the months of August and December 2022. The money was taken from my paychecks, and then the law firm didnt complete the garnishment and send my place of employment a notice to pay so my place of employment still has the payments, and the law firm went ahead and went to the court and filed a new garnishment against me and theyre now taking out the garnishment again. I have already paid In FULL. if they wouldve done their job correctly and put in the order to pay, they wouldve gotten their money last year on the garnishment instead, ** having to go through all kinds of issues and hoops to try to get my money back all because the place that took the money to begin with. Doesnt know how to do their jobs.

  

  Business Response

  Date: 03/15/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has only filed one wage garnishment action in this matter. Gurstel has reached out to Consumers employer with regards to the Order to Continue Lien, which requires her employer to release the funds held by the employer to Gurstel. Gurstel has not yet heard from consumers employer nor have we received the funds that the employer has been holding.  Gurstel notes that the consumer is currently represented by **********************. We encourage the consumer to reach out to her employer to inquire about the release of the funds to Gurstel. If consumer has any further questions or concerns, we ask that the consumer have her representation contact a Gurstel Account Representative at ************** if she has any further questions or concerns.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a credit card from **** of America go to collection along time ago. I totally was in the wrong at the time and take full resposibility for it. I have already been to court for this matter. My account was frozen and the money was taken from my account and given to ****************** in *******, **. towards my balance owed. Was told by the judge at the time to pay $50 a month with the interest to be frozen unless I missed a payment for the remaining balance owed. I have made every payment on time to ****************** in *******, **. since then. As of October 15th 2022 I owed $1,206.49. Out of nowhere Gurstel Law firm took over my file without me ever being told anything. I received a bill from them in the mail with a balance over $4,000. They have no explanation as to why. I spoke to several people there and I keep getting the run around. I want to finish paying them what I owe which is now $956.49 after todays payment posts 3/3/23. I believe in what's right is right and I owe them that money. For whatever reason they are charging me more, is so unfair. I would understand if there was a legit reason, but there isn't one. This has been hanging over my head for many, many years and I am so ready to move on from this matter. Every time I call, I either talk to someone that doesn't have an answer or put on hold then transferred to an answering machine. I even asked to speak to a manager (**************) @ **************. We spoke and he told me he would contact ****************** and find out what's going on. As to why they were charging me what looks like interest. He told me to call him back in a few days. I called him back twice already and straight to voicemail both times. I have left him messages and no response. I don't know what else to do. All I want is to pay them the money I owe which is $956.49. I would be willing to pay it off for the amount I owe. Can you please help me resolve this problem or maybe guide me in what my options are. Thank you for your time.

  

  Business Response

  Date: 03/15/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel has mailed consumer correspondence regarding her settlement and remaining balance owed. We ask the consumer to please contact a Gurstel Account Representative at ************** if she has any further questions or concerns.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact them 3 times in an attempt to settle a debt. They refuse to respond to me and are going ahead with the wage garnishment despite my attempts to settle with a payment of ****** dollars a month until the debt is satisfied. I have reached out and they refuse to do anything or respond to me

  

  Business Response

  Date: 02/10/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers Better Business Bureau complaint. We take complaints seriously and look forward to addressing her concerns.
  
  Our records show that Gurstel received an email from the consumer on February 1, 2023, in which she alleged she is the recipient of benefits, advised she was not able to submit a settlement offer on Gurstels website and proffered a settlement.  We attempted to call her to discuss her settlement by phone on February 2, 2023, but were unable to make contact.  On February 3, 2023, we sent an email to the consumer requesting she call our office.  We spoke with the consumer on February 6, 2023, at which time we advised her to provide proof of claimed exemptions.  We do not show that we received any calls or voicemails from the consumer as to the garnishment before this time.
  
  We apologize for any inconvenience the consumer has experienced while working with Gurstel.  We encourage her to keep in contact with Gurstel and contact an Account Representative at ************** to discuss her Account further after she has provided her exemption documents.

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this business in December 2022. At that time they sent me paperwork, saying I owed on a debt. I told them to send me proof of this debt. They never sent me any proof. They sent me a packet in January 28th saying that I owed this debt and that they got access to my bank and sent them garnishment paperwork a week before hand. When I got this, I called the next morning to ask for proof. They said they sent it which I never got. I finally said whatever and set up payment arrangements for the debt of $807.52. The next day I saw they got access to my bank and withdrew $892.49 which is NOT what the debt was for. I called and asked why they did that and the associate was **** and said they purposely send paperwork to the bank weeks ahead of time so the customer cant close the bank and they get their money. This place couldnt even verify that this debt was mine, I found multiple people with the same name as me who have records for stealing and stuff. This place should not be in business and the way they do it is unethical beyond belief. I want my money back.

  

  Business Response

  Date: 02/08/2023

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel.Gurstel previously sent the Consumer a validation of the debt, which included a copy of the judgment. Further, Gurstel is in receipt of the consumers claim of fraud on the Account. The consumer called Gurstel on February 7, 2023, wherein the consumer was advised of the process to have his fraud claim investigated. Gurstel encourages Consumer to sign and return the Fraud Affidavit that will be mailed to him in the next few days. We also ask that he provide any additional documents related to this matter that will assist the client in investigating the fraud claim. In addition, Gurstel encourages the consumer to keep in contact with Gurstel with regards to his fraud claim and contact a Gurstel Account Representative at ************** if he has any questions or concerns.

  Customer Answer

  Date: 02/08/2023

   I am rejecting this response because: this business violated the ****** also known as the Fair Debt Collection Practices Act when they used unfair and deceptive practices to get their money. When they brought me to court to *** me and have my money garnished, they never had me served so I could fight this. They waited to tell me about this debt until after the court meeting so I couldnt show up and fight this. Then after that, they sent a garnishment to the bank weeks before they sent me any paperwork to prevent me from doing anything so they can get their money. They do this to every person and it is unfair and violates the ****** They also continue to charge interest on an account all while they take their time to send any documents so they can get more money. Thats more and more unfair practices they use to gain more and more money that isnt entitled to them. More so, they claimed to have sent me validation paperwork but I never received anything. I have received everything but the validation which makes me question if it was ever sent and they are lying to cover their ****. They have no right to my money because they violated the ***** and never gave me or any other customer a chance to fight the debt.
  
  
  

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sued and garnished my wages already back in 2018 for full amount for a credit company. Gurstel sued me for the 2nd time to garnish my wages for same amount and credit company but with a different employer, I tried contacting but couldn't help me. The court dismissed it after I file a dispute and provided all documents proving my case was paid in full earlier this year. Now,Gurstel has filed another lawsuit for same amount to garnish my wages and have successfully garnished part of my wages and now I have to dispute it for the 3rd time!!! How do they get away with this?

  

  Business Response

  Date: 12/21/2022

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the Consumer to resolve the Consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Consumer contacted Gurstel on December 14, 2022.Gurstel explained to Consumer that she had a previous account with Gurstel that had been paid. The open Account with Gurstel is a different matter (with different account numbers). To protect the consumers privacy, Gurstel will be sending separate correspondence to the Consumer addressing her concerns. We ask the Consumer to please contact a Gurstel Account Representative at ************** if she has any further questions or concerns.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unlawfully garnished and now they won't return the money.

  

  Business Response

  Date: 10/17/2022

  Thank you for notifying Gurstel Law Firm, P.C. (Gurstel) of the consumers concerns. We wish the consumer to know that Gurstel takes every consumer complaint seriously and we strive to resolve each complaint as quickly as possible. We look forward to the opportunity to work directly with the consumer to resolve the consumers concerns.
  
  Among Gurstels core values are Do Right and Maintain Integrity.Gurstels Code of Conduct provides that each of our employees must treat consumers with dignity and respect, follow all rules and laws, and give each consumer a good experience working with Gurstel, on behalf of our client.
  
  We apologize for any inconvenience this consumer has experienced while working with Gurstel. Gurstel mailed the release to the employer on September 22, 2022. Gurstel mailed consumer a refund on October 14, 2022. We ask the consumer to please contact a Gurstel Account Representative at ************** if he has not received his refund.

• Initial Complaint

  Date:08/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wages are potentially being garnished for a credit charge that is fraud. My identity was stolen by my previous husband, resulting in the debt they are attempting to collect.

  

  Business Response

  Date: 09/09/2022

  Thank you for notifying Gurstel Law Firm, P.C. of Complainants concerns. Judgment was entered against Complainant on August 12, 2020, pursuant to a Stipulation and Confession of Judgment Complainant signed and dated on December 29, 2016. While the payment obligations have not been fulfilled, our client has advised that our Firm is to satisfy the Judgment and close the file.  We apologize for any inconvenience Complainant has experienced while working with our office. If the Complainant has further questions or concerns, we encourage her to contact an Account Representative at **************. 

  Customer Answer

  Date: 09/09/2022

   I am rejecting this response because:
  

  This is not my debt. I have provided evidence as such. It's illegal to garnish my wages. 

  
  

  

  Business Response

  Date: 09/13/2022

  Thank you for notifying Gurstel Law Firm, P.C. of Complainants concerns. The Firm faxed the Release of Wage Garnishment to the Complainants employer on September 12, 2022. We apologize for any inconvenience Complainant has experienced while working with our office. If the Complainant has further questions or concerns, we encourage her to contact an Account Representative at **************.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January of 2018 I was working with a debt settlement company to help with credit card debt and although it helped with 2 cards, **** would not work with them and went with a law firm debt collector Gurstel Law firm. In January 2019 I received a letter from Gurstel asking for a statement of costs. A few months later my wages are garnished, not my husbands. We stopped working in ** and everything stopped except i received a letter from superior courtof ******** that i believed was clearing me of all, as it says it is ordered approving and settling forma written judgement against defendants. We came back to ** started working and on 8/2/2022 my bank account with my husbands pension in it was basically emptied without any notice from anyone in almost 3 years. How is this legal? Pensions are not protected?

  

  Business Response

  Date: 08/16/2022

  Thank you for notifying Gurstel Law Firm, P.C.(Firm) of the Consumers concerns. We apologize for any inconvenience the Consumer has experienced while working with our office. The Firm received the information from **** of America, N.A.(****) regarding the withholdings on August 12, 2022. The Firm needs more information from The Consumer to determine the funds held are from an exempt source. The Firm encourages the Consumer to contact the Attorney handling their Account, ************************* at **************, to discuss.