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Business Profile

Collection Attorneys

Gurstel Law Firm, P.C.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Gurstel Law Firm, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Gurstel Law Firm, P.C. has 5 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 28 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted them and made a payment agreement roughly 10 days prior to July 4th, 2022 and was advised Id get documentation to sign and send back 7 to 10 business days. Over 10 days passed, I called them and asked when I would receive the letter, they said due to the holiday I should get it by end of the week. The following week, I called and asked again and they stated it would take **** days from the last time I called. I called again and was given another week of ETA. It is now nearing a month, yet no papers. Im concerned my personal data (ssn, name, address, financial information), are not being handled with care. Their lack of attentiveness to have my documents reviewed by their attorneys has been an ongoing excuse as to why I have not received my payment agreement. Im writing in asking the BBB investigate this companys moral standards and consumers rights. They state their calls are recorded, yet they dont hold it to hold themselves accountable to their promises.

      Business Response

      Date: 08/04/2022

      Thank you for notifying Gurstel Law Firm, P.C. of Complainants concerns. We apologize for any inconvenience Complainant has experienced while working with our office. The Firm mailed Complainant the requested documentation on July 22,2022. If the Complainant did not receive the requested documentation, we encourage them to contact an Account Representative at **************. 

    Gurstel Law Firm, P.C. is BBB Accredited.

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