We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Pure Home Restoration, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pure Home Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pure Home Restoration, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Pure Home Restoration, LLC

      8720 207th St W. Suite 146 Lakeville, MN 55044

      BBB accredited business seal

    • Pure Home Restoration, LLC

      20384 Hampton Ave Lakeville, MN 55044-5059

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fix the gutter. They state the job is completed and I disagree.

      Business Response

      Date: 04/16/2024

      Downspout was completed on 3/21. The gutter crew met with him to confirm it was going to be done to his liking. The way he requested was not standard install I made it very clear we would not be responsible for any damage to his deck. Between Jan. and Mar., I made numerous attempts to reach out regarding his balance of $25,773.89. 3/21 downspout was repaired. 3/28, I sent a prelien notice. His response 4/2 "I received the Pre-Lien notification. A check for $24,773.89 should be in your office by Friday. Please deposit as soon as you can. Once it is withdrawn from my account I will be contacting the Better Business Bureau. You state it is completed and I disagree. I will send them the pictures and let them advise us." My response on 4/3: "This message came as a surprise. Last we spoke you confirmed there were 2 issues remaining. The cable wire and the downspout. Both have been completed for a couple weeks. I sent you an invoice and never heard back. I have a couple of questions for you.1. If there is work not completed, why haven't you told anyone at Pure Home? 2. What are the remaining items? The prelien notice is not a lien. It's a letter to let you know we also have rights. You have made absolutely no effort in getting this resolved. It takes numerous emails, phone calls and texts from both **** and I before we get a response. If you feel the best option for you is to contact the BBB, then that is what you must do. Please know that they do allow a response from us, and we have a record of every single attempt we have made to close your project out. I would never ask or expect you to pay in full for an incomplete project. However, you guaranteed me that once the cable wire and downspout were done you would pay. Now you have more items that you never told anyone about. Please let me know how you would like to move forward." He responded with he is contacting an attorney.

      Customer Answer

      Date: 04/19/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Pure Home Restoration, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.