Complaints
This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,739 total complaints in the last 3 years.
- 801 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to close a "focus debit card" account for almost 2 months, and I'm still able to login and see the account online. **************** **** via several phone calls claim the account is closed but it's still open online, I still have access to login and view it. I have given plenty time for this account to be closed, now customer service **** are getting rude: hanging up on me, refusing to give ticket numbers when claiming to create a new ticket to resolve the issue, and going silent on the phone as if been put on mute or hold without telling me forcing me to give up and hang up and try again.This account was forced on me by my *********** when we were on strike, now that is over, i do not wish to do ANY business with this bank and these tactics to try to force people to be associated with this business reinforces my insistence that I NEVER do business with them. It feels like I've been taken captive and not allowed to leave.
Business Response
Date: 04/04/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 04/03/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 04/12/2025
I am rejecting this response because:
I am waiting for the letter business has claimed to send, when i receive it i will be able to accept their response.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against ******* for deceptive advertising and failure to honor a promotional offer for a Kroger credit card. This raises concerns under Truth in Lending Act (TILA) (15 U.S.C. 1601) and FTC Act (15 U.S.C. 45) regarding bait-and-switch advertising and unfair business practices.Issue Summary I received a mailed offer for a 0% APR balance transfer for 15 billing cycles and was approved for the ******* took some time for my card to arrive. Once it did, I found that the website did not make registration and completing the promotional transfer offer easy. When I accessed my account, the transfer offer of 0% APR was not applied; instead, a higher standard APR was listed, so I ***orted this issue. After some time, a *** called me; US Bank shifted the burden to me during the call, asking me to provide proof of the original mailed offer, which they should have on record. I then got another callback; a *** later admitted I was eligible but stated now I am not because I am past a 30-day window for transfers, and asked if I tried a phone call to process a transfer, all of which is unacceptable, making it harder for consumers to use promotions. It is their processes, their delays, and their site issues that make the transfer process difficult.Consumer Protection Concerns Bait-and-switch tactics Advertising a 0% APR and denying or obstructing access is deceptive (15 U.S.C. 45).TILA violations US Bank mis***resented material credit terms (Regulation Z, 12 C.F.R. 1026.16).Unfair business practices Imposing unnecessary proof requirements and proposing call-ins add barriers to using advertised benefits.Resolution Requested Honor the 0% APR balance transfer as initially offered.Stop requiring proof of promotions they issued.Fix online processing issues and remove call-in transfer requirements.If unresolved, I will escalate this to the ***** FTC, and OCC. I request BBBs assistance in holding US Bank accountable.Business Response
Date: 03/24/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding the 0% APR offer. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/21/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed an inaccurate and invalid account reported by *********. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA).Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported.I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.Business Response
Date: 03/27/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an Unauthorized credit card account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/25/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2-7-2024 We had a fraud claim on an account. US BANK marked a payment as fraudulent even after they were directed not to. Now that payment is in a hold stated the 3 party cannot collect the payment because US bank will not release the funds. We have tried to contact USBanks Fraud department 20+ times over the last few week and no body will try return our calls. and the branch manager and call center are useless.Business Response
Date: 03/27/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding branch interaction and a dispute claim. ********* has confirmed that a verbal contact was made on 03/25/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Business Response
Date: 03/28/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding branch interaction and a dispute claim. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/25/2025.Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding my credit card ending in 0031. The interest on this card is 28%. I am requesting to pay 30% of this bill and for the remaining to be waived as a one time courtesy. My mother was diagnosed with congestive heart failure which has resulted in me having to rely more on this credit card so that I can use cash to help pay her mortgage. ************** can helpBusiness Response
Date: 03/27/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account balance and interest rate. ********* has confirmed that a verbal contact was made on 03/25/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 03/27/2025
I am rejecting this response because:
I havent spoke with anyone from US bankBusiness Response
Date: 03/28/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account balance and interest rate. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/25/2025.Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I procured an Elan secured credit card a few years ago, and then I moved and opened an account in a bank close by In May 2024. I called to close my account and was told my original $300 deposit would be returned, Soon after I got a letter stating the same. The next month I got a notice stating Late fees. I called to say my account was closed and I'm just waiting for my original deposit. I was told to get that deposit back I would have to pay the fees and an additional $300. Obvious scam so I did not send it. They have spammed me through mail, email, texts, and phone calls including early Sunday mornings, hounding me for money since then. On 5 March 2025 I was told to pay or charge off, ending with reporting to credit agencies. They rightfully earned their Ridiculous 1.1 customer satisfaction rating.Business Response
Date: 03/28/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding account closure, collection efforts and sign on bonus. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/25/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 4, 2025 I took advantage of *******'s "Extended Pay Plan" Option. They approved two of the credit card payments for the extended pay plan, one was for $2,322.94 and the other was for $780.00. Today, I looked through my credit card statements and realized that the $780.00 had already been paid for "IN FULL" in an earlier statement on 2/28/25. Therefore the $780.00 should have never been approved for extended pay and charge me once again on 3/4/25 when it was already paid in full the month before. What ******* did was approve the $780.00 for extended pay and re-added the $780.00 to the new monthly statement and will now be charging me once again to pay for something I have already paid for in full and on top of that charge me a fee for the extended pay plan for something that has already been paid for. There is something wrong here. I contacted customer service today 3/7/25 to speak to a customer service ***resentative and they told me, after speaking with a supervisor, that they are unable to modify or cancel any "extended Pay Plan" options. The customer service *** was very nice, but was not able to resolve my concerns. As such, I would like to cancel this extended pay plan on my account as you are charging me for something I have already paid for.Business Response
Date: 03/26/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an extended pay plan. ********* has confirmed that a verbal contact was made on 03/24/2025, and necessary steps were taken to address your concerns. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Customer Answer
Date: 04/02/2025
I am rejecting this response because:
The explanation given to me by ***** ***** from ******* was not what ended up happening. I was told that my auto pay, which was scheduled to pay the entire balance would remove the extended pay plan and it would close itself out. What ended up happening was, my auto pay was changed to only take a partial payment and I incurred extended pay plan fees. I was asked if I wanted to leave the auto pay as is to pay the entire balance by another customer service agent and I told him I wanted them to leave it the way it was. Even after I saw ******* only took partial payment, I ended up sending an additional payment to make up for the difference and that did not work either. This is not what was explained to me. I have since left two voice mails for Ms ***** ***** and have yet to hear back from her regarding this matter. I am requesting to have these extended pay plan fees reversed immediately. I am not satisfied with how this was handled.
Business Response
Date: 04/11/2025
On behalf of *********, we express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. ********* has confirmed that an investigation has been reopened for the concerns that you reported, and it might need some additional time to respond with the resolution. Please allow an additional 07 to 10 calendar days for a response. We appreciate your patience and apologize for the delay. If you have any additional questions, we encourage you to contact our complaints team at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this ********* BANK ACCOUNT no.: ************ DATE OPEN: 08/01/2017 BALANCE: $0.00Business Response
Date: 03/24/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding an unauthorized account. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/21/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to address an issue concerning my checking account (Account Number: *************, which has been subjected to a recurring $5 dormant account fee due to ************* I have been traveling abroad, I did not receive any prior notifications regarding this fee, neither through mail, text, nor email. Consequently, I was unaware of the inactivity status of my account and the associated charges.I have been a loyal customer of ******* for about 5 years and have consistently maintained my accounts in good standing. Given the circumstances, I kindly request a waiver of the accumulated dormant account fees. I have already sent the request to activate my account.Business Response
Date: 03/21/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding a checking account and fees. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/19/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a credit card with this company. Due to issues with my apartment complex, I was not receiving the mail from *******. I had to pay my car insurance on my US Bank credit card. I paid $100 on the card, then I paid $40 on it. I had the bank teller look at the account and was told the minimum H33373033**383635**33H was $114. I gave ******* my new address. They told me I could make the H33373033**383635**33H of $46 to get my account current. They told me it had to be done with another department. I made the H33373033**383635**33H. They told me I owed $257 and my minimum H33373033**383635**33H would be $40. I confirmed this information was correct and the *** told me yes. I went back to the bank and was told I owed $274 and my minimum H33373033**383635**33H was approximately $85. I called back to dispute it because I didn&#**;t have any control over the fact I wasn&#**;t receiving my mail. I paid the full amount and closed the account.Business Response
Date: 03/12/2025
We understand the importance of resolving any issues or inquiries promptly and efficiently. You reported concerns regarding not receiving monthly statements. ******** has confirmed an investigation was completed and a letter detailing the resolution was mailed on 03/11/2025. Please allow time for the letter to be delivered by the ****. ********* followed all state, federal, rules and guidelines. If you require further assistance or have any additional questions, we encourage you to contact us at *************). Our team will be more than happy to help address any concerns you may have.
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