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Business Profile

Bed Sales

Sleep Number Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,115 total complaints in the last 3 years.
    • 335 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased 3 sets of sheets from the Sleep Number Company all ranging in the 250+ price tag, after ***** years the sheets thin out and fall apart. I have reached out to the company multiple times and am told there is nothing that can be done as they are out of warranty and I can buy a new set. I think this is a terrible practice as they are selling high priced items that should be made with top quality, and yet my children's 10 dollar sheets from targets have lasted years! Its not right that these sheets are lasting just outside of the warranty period and falling apart.

      Business Response

      Date: 01/06/2025

      January 3, 2025

      Better Business Bureau of Minnesota & ************

      RE: ****
      Case # ********

      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, *** ****.

      According to our records *** **** has not spoken with SleepNumber customer service since 12/16/21. 

      Sheets purchased after 3/29/20 have a 2 year warranty.  The newest sheets were purchased in 8 of 2021.  We are not able to offer a replacement on these items.

      Executive Team Consultant 

      Customer Answer

      Date: 01/12/2025

       I am rejecting this response because: your sheets should be built to last longer than a warranty period. Stop selling c*** products that rip right once the warranty ends. Its not right you charge so much for items that cant withstand use greater than 2-3yrs. Again my 10 dollar target sheets have lasted MUCH longer. Do better.

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a sleep number bed. Top of the line, cost $10,000. One side quit working. They keep sending us to the corporate office. The corporate office only wants to have us self diagnose the problem. We are incapable of getting down on the floor to look at the mechanism. They refuse to send anybody out to look at it for at least a week. We bought this bed with the intention of never having to buy another. I can't sleep on this thing if it's not pumped up. I've just had major surgery and I have no where else to sleep.

      Business Response

      Date: 01/03/2025

      January 3, 2025

      Better Business Bureau of Minnesota & ************

      RE: ****
      Case # ********

      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *************** apologize for the inconvenience.  Trouble shooting is a necessary step in the warranty process it determines which part needs to be replaced for the customer.  Self-trouble shooting shortens the turn around time allowing us to ship the part for the technicians to install on the soonest possible date.

      Technicians are coming out on 1/6/25 to troubleshoot the mattress.  They will not have parts, and we will have to come back to repair the bed with the correct part.  We schedule technicians for the soonest date possible within the confines of staff and DOT hours.
      We will get Mr. **** schedule after the technician let us know which part is needed.


      Executive Team Consultant  

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a sleep number King sized split level smart bed about a year and a half ago. It has a foot warmer in it. The foot warmer quit working last year before the warranty ran out. We called and were told to unplug the bed. We had to turn off electric to whole house on electric circuit board as could not reach bed plug with the mattress frame we purchased and they installed. No one told us to have access to plug. It began working again. Then, this year in November or December it quit working again. We were told by store manager that we should have had them replace last year while under warranty. They charged $190 to come out to diagnose bed and said if we wanted to replace we'd have to order part and pay for it, and then they could come back to install for another $190 plus parts which was over $300. We should not have had to pay $190 for them to diagnose when we had already called again and it said foot warmer not working. Would like $190 reimbursed. Not nice for a business to overcharge and have someone come out when they could have already ordered the part and should be just one visit to repair.

      Business Response

      Date: 12/31/2024

      December 31, 2024

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********.


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customers, *** and Mrs. ***********
      Ms. **** called in on 11/26 to set up an appointment to troubleshoot her foot warmers. She was informed that the technicians would not have parts and they would not fix the bed until the part was ordered. Install services are $190. On 12/11 Ms. ****  paid for a service and parts. We installed the needed parts on 12/18/24.  
      There is no refund due to this customer.


      Executive Team Consultant  

    • Initial Complaint

      Date:12/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I Purchased a bed and bed base from Sleep number bed on July 7 2024. I explained to the Sales *** that I've had prior shoulder and back surgery and that I needed a bed that would provide adequate support for my back but able to relieve my shoulder pain. The *** introduced us to the C4 mattress and lift top bed frame base that would be appropriate for it. This was an up sale by stating using this bed frame base would help with the shoulder pain...I did not at all. He described all the bells in whistle's that the bed and bed frame had and that the sale gave us a 100 night trial to see if it was a nice fit. Prior to the 100 days approaching , I contacted the company to informed them that the bed was not a good fit and that we would like to return it. The agent on the phone informed me that the bed could be returned but the base was none refundable . This was my first time hearing that the base was non refundable. The sales *** at the store had never mentioned that. The phone *** transferred me to another agent whom ****** was " comfort specialist" to try to convince me not to return the bed. She offered me a complimentary mattress toper to help with the shoulder pain i was still experiencing and extended the trial period. I used the topper the the extended period to no alleviation of the pain . I called the company again to request a return and was informed again that the mattress can be returned and that the base can not. It was very deceptive of the sales *** to go above and beyond to tell me about all of the wonderful feathers of the bed and base but left the most vital information out. I have returned the bed and now stuck with a frame/ base that was completely unnecessary. I would greatly appreciate any assistance that could be provided.

      Business Response

      Date: 12/31/2024


      December 31, 2024

      Better Business Bureau of Minnesota & ************

      RE: ****

      Case 22726544

      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, *** ************** had the terms and conditions of sale that were presented at the point of sale sent over.  *** ****signed the agreement which acknowledges that he understood what he was signing.  The final sale on the adjustable base is on the first page and calls out the agreement to be initialed.

      The adjustable base can be used with multiple mattresses on the market and we provide the retainer bar and remote for the customer.


      Executive Team Consultant  why here...

      Customer Answer

      Date: 01/06/2025

       I am rejecting this response because: The terms were not explained to me clearly and I was not given the opportunity to read the terms fully as the sales man was ******* me to sing so he could go help other customers that were waiting to be help as there was a holiday sale going on at that moment. Also we were not provided with a remote, we were told to download the app and that a remote could be sold to us, I have the txt from the sales man stating so. 


      Business Response

      Date: 01/10/2025


      January 10, 2025

      Better Business Bureau of Minnesota & ************

      RE: ****
      Case  22726544
      Sleep Number Customer # *********

      Dear **********************:

      Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** position remains the same. ******* was sent home with a copy of the Terms and Conditions of sale. He could have cancelled the sale prior to delivery to avoid the final sale of the base. Mr. **** signed the agreement which acknowledges that he understood what he was signing. 

    • Initial Complaint

      Date:12/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a sleep number bed. This included a mattress and a base. The mattress was broken the day it arrived and we have not been able to use the product. The company has agreed to return the mattress, but it will not let us return or refund the base. The base is useless without the mattress. Per our contract we were to have 100 day trial on the mattress, but at nearly 60 days we have not had one night with a properly functioning bed. This nulls the contract, the same contract in which it says that the base is non-refundable. Since we are unable to use the mattress per the contract, we should be able to return the base as well.This company uses predatory tactics to make money off of overpriced bases that can not be returned.

      Business Response

      Date: 12/20/2024

      December 20, 2024

      Better Business Bureau of Minnesota & ************

      RE: ****
      Case #  22705139

      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ****************** filing her complaint, a member of the executive team has been in contact with Ms. **** and offered resolution.


      Executive Team Consultant  

      Customer Answer

      Date: 12/31/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:12/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my Sleep Number bed delivered yesterday (12/17). When I purchased it I paid $80 to have my old mattress removed. The guys who brought the bed said there was not room in their truck to take the old mattress and box spring and that Sleep Number would call me to make arrangements to get it. I never heard anything so I called today (12/18). The earliest they can get to me is 12/26 so I have to host Christmas with a queen size mattress and box spring leaned up against the wall in my living room. I asked if the $80 could be refunded as a sign of good faith since I now how to keep this until after the holidays. I was told they would gladly refund the $80 but then they would cancel the pick-up. Really! I just spend over $6,000 on a bed and they can't give me $80? I would even take a store credit. Had I known they would not honor the contract and take the old mattress and box spring the same day I would have postponed the delivery until after the holidays.

      Business Response

      Date: 12/20/2024

      December 20, 2024

      Better Business Bureau of Minnesota & ************

      RE: ****
      Case #  22703923.

      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****.

      Since filing her complaint, a member of the Executive team has reached out and left a voice message with resolution.


      Executive Team Consultant  

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please refund me in full for the items I have requested to return and dont charge a fee to do so. I am told I will have to pay seven dollars fee because I have to utilize the call in return process due to living 95 miles away from my nearest sleep number location. Moreover, I am unable to travel the long distance to the store due to being disabled. My resolution is waive the 7 dollar fee or credit me back the fee. At no point upon purchasing my item online was, I notified that there would be a fee to return these items. I was only told that I would have a ninety day window that I would need to return within if the items did not work. When I called in, the representative named ********, who refused to give me any other identifying information stated she was the corporate office and would not be assisting me further, unless I would be paying the fee or driving into a store. I am a longstanding customer and would think I would be valued a bit more considering how I have always chosen sleep number for my bedding options, not only for me, but for family members whom I also support.

      Business Response

      Date: 12/20/2024

      December 20, 2024

      Better Business Bureau of Minnesota & ************

      RE: ****
      Case # ********.

      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ****************** filing her complaint, a member of the executive team has left a message for Ms. *********** She can reach out to the number provided with questions or concerns.


      Executive Team Consultant 

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased bed in early 2015. *** is under warranty. I have been working with sleep number for more than a year to try and get my bed fixed. They won't send anyone out to look at it. I keep calling them and try trouble shooting on my own with new parts from them to get the bed fixed. I have had three rounds of installing new parts to try and repair this bed. They refuse to have a manager call me back. They say they would on atleast three occasions starting in June of 2024 and I haven't heard back yet.

      Business Response

      Date: 12/20/2024

      December 20, 2024

      Better Business Bureau of Minnesota & ************

      RE: ****
      Sleep Number Customer # ********

      Dear **********************:

      Thank you for the opportunity to respond regarding the complaint of our customer, Mr. ****************** filing his complaint, the customer has been contacted by ********************** and we have a plan to resolve the issue.


      Executive Team Consultant  

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Sleep Number 360 bed and when being delivered they damaged my walls. It was documented but after 6 or 7 calls Sleep number has not called back to fix the issue. Repair costs are about $1800.

      Business Response

      Date: 12/19/2024

      December 19, 2024

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********

      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.

      We sincerely apologize for the delay.  I have asked the delivery damage team to provide an update and send them Mr. ***** information.  The damage claim is open and I will be monitoring for resolution.


      Executive Team Consultant  

       

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From the time we purchased our sleep number bed is has not worked properly. We paid a lot of money for a product that was supposed to work. Every time I call they have me unplug and reset the bed it works for a day or so then quits working again. One side looses air at a high rate instead of fixing the problem they said I could cap it off.i do not recommend this product to anyone its over priced, customer said ***** and they do not stand behind their products quality. Worst smart bed ever

      Business Response

      Date: 12/19/2024

      December 19, 2024


      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *****

      Mr. and Mrs. **** purchased their bed and optional adjustable base in 2021. On 5.12.24 the customer was advised that there was a potential issue with the right actuator and suggested contacting the manufacturer for replacement.  L and P, the manufacturer holds the warranty on the adjustable base and is responsible for resolution under the terms of their warranty.

      On 9.2.24 the customer called about air loss and the adjustable base.
      1. The agent identified that the customer's base needed to be reset and guided them through the process.
      2. The agent suggested troubleshooting the bed to locate a possible air leak and mentioned ordering the necessary part once the leak source is determined. Troubleshooting is done by capping the ******** or swapping the hoses to determine the cause of the leak.
      They also discussed magnet placement and assisted with resecuring the magnets.

      The customer has not called back since this last interaction.  We will be happy to assist them under the terms of their warranty.

      Executive Team Consultant 

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