Complaints

This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sleep Number Corporation

  1001 3rd Ave S Minneapolis, MN 55404-1096

  
• 

  Sleep Number Corporation

  4840 McKnight Road Suite A Pittsburgh, PA 15237

• 

  Sleep Number

  7728 Mentor Avenue Mentor, OH 44060

• 

  Sleep Number

  275 Crocker Park Boulevard Westlake, OH 44145

• 

  Sleep Number

  26222 Novi Rd Novi, MI 48375

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mattress and adjustable base in February of 2023. The air chamber is now leaking only 2 years later and they will not replace the part without me paying ******. I want them to stand behind their ***** dollar mattress that I am still paying for on their 0% financing. Its unacceptable that their warranty wouldnt cover parts while it is under their financing. They refuse to waive it and wont let me talk to anyone else. They advertise their warranty and hide behind the fine print. Mattresses generally last 7-10 years for a normal mattress and their product which they say is better isnt even covered.

  Business Response

  Date: 02/21/2025

  February 21, 2025
  
  Better Business Bureau of ********* & ************
  
  RE:  ****
  Case # ********
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** **** purchased his bed in 2023.  He has a 1-15 Limited warranty.  The warranty covers parts and labor for the first year. After the first year the warranty is prorated, and labor is the responsibility of the customer.  Mr. ***** air chamber is covered under the warranty. He is being charged the prorated cost for an air chamber set.
  He has chosen not to pay for the part.
  
  
  Executive Team Consultant 
  

  Customer Answer

  Date: 02/21/2025

   I am rejecting this response because: a bed that cost as much as this one should be covered for longer than one year.  It is also not clear when purchasing that the warranty requires you to pay a portion of the repair cost if it is covered under warranty.  This should be fully covered by sleep number and it is poor customer service that they will not make any exceptions.  Repairs should be covered by the manufacturer as the warranty was part of the selling point and made the cost seem like it was worth it if you would have coverage for that length of time.  They are even requiring their customer to pay for shipping.  This is all unacceptable 
  

  Business Response

  Date: 02/24/2025

  February 24, 2025
  Better Business Bureau of Minnesota & ************
  RE:  ****
  Case # ********
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** positions remain the same, Mr. **** purchased his bed in 2023.  He has a 1-15 Limited warranty.  The warranty covers parts and labor for the first year. After the first year the warranty is prorated, and labor is the responsibility of the customer. Mr. ****s air chamber is covered under the warranty.  He is being charged the prorated cost for an air chamber set. He has chosen not to pay for the part.
  Executive Team Consultant  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disappointed with Quality and Warranty Avoid Sleep Number I purchased my Sleep Number bed three years ago, expecting a premium product for the $4,000 price tag. Unfortunately, the air chamber started leaking, and when I reached out for support, I was shocked to learn that the 15-year warranty is proratedsomething they fail to clearly disclose upfront. Now, Im being charged $217 to replace a faulty part on a bed that should have lasted much ********* make matters worse, customer service tried to justify the cost based on my usage. Of course, Im using the bedI bought it to sleep on! The fact that they even brought this up is ridiculous. For this kind of money, I shouldnt be dealing with issues like this after just three years. I could have bought a basic air mattress from ******* and replaced it multiple times for a fraction of the cost.This is my third and final Sleep Number bed. The quality doesnt justify the price, and the warranty is misleading. I highly recommend looking elsewhere if you want a bed that actually lasts.

  Business Response

  Date: 02/21/2025

  February 21, 2025
  
  Better Business Bureau of Minnesota & ************
  
  RE: ****
  Case # ********
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** **** purchased his bed in 2019.  He has a 1-15 Limited warranty.  The warranty covers parts and labor for the first year. After the first year the warranty is prorated, and labor is the responsibility of the customer.  Mr. ***** air chamber is covered under the warranty. He is being charged the prorated cost for an air chamber set.
  He has chosen not to pay for the part.
  
  A copy of the warranty is provided to the customer on delivery and is also available anytime on line.
  
  
  
  Executive Team Consultant  

  Customer Answer

  Date: 02/21/2025

   I am rejecting this response because:
  
  Dear Better Business Bureau,
  Thank you for facilitating this complaint process. I would like to formally reject Sleep Numbers response as it does not address the core issue of my complaint.
  First, Sleep Numbers response is misleading. While I have purchased multiple Sleep Number beds, the one in question was purchased at the end of 2021 for $5,000, not in 2019. This bed is barely over two years old, and I find it completely unacceptable that a premium mattress at this price point is already experiencing a failure.
  Second, the fact that the air chambera fundamental component of the mattressis failing so soon suggests either a defect or poor material quality. A $5,000 bed should not require costly repairs this early in its lifespan. The failure of such a critical part in such a short time frame calls into question the durability and reliability of Sleep Number products.
  Third, while I understand that Sleep Numbers warranty is prorated, the cost of replacing this small, defective component is nearly the full price of the part, making the so-called 15-year warranty practically useless. Customers expect a warranty to provide meaningful protection, not to be an avenue for the company to charge hundreds of dollars for parts that should last far longer.
  At this point, I am requesting that Sleep Number replace the defective air chamber at no cost as a matter of good faith and customer service. If ********************** stands by its product quality and warranty, it should take responsibility for a failure that clearly occurred far too soon.
  I look forward to your review and appreciate your assistance in holding Sleep Number accountable.
  

  Business Response

  Date: 03/03/2025

  March 3, 2025
  Better Business Bureau of Minnesota & ************
  RE: ****
  Case # ********
  Dear Better Business Bureau:
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** position remains the same, Mr. **** purchased his bed in 2019.  He has a 1-15 Limited warranty.  The warranty covers parts and labor for the first year. After the first year the warranty is prorated, and labor is the responsibility of the customer. Mr. ***** air chamber is covered under the warranty.  He is being charged the prorated cost for an air chamber set. He has chosen not to pay for the part. A copy of the warranty is provided to the customer on delivery and is also available anytime online.
  Executive Team Consultant  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into a new home on saturday, feb 15 2025. When we went to get our bed, set up, it would not hook up to the internet or our phones. There is no customer support on saturday evenings or ********** we were unable to fix our bed until monday. However, on Monday, we were still unable to fix our bed. The company had myself on the phone 2 hours and my husband on the phone 2 hours. They then decided that day.Wanted to replace a piece $300. They also said they are not sure that that would fix the problem. However, they would not be able to reimburse us for the money if it is not fixed. This bed was two years old on february 11. There should be no reason that after two years, the bed cannot work. The customer service was not very helpful and said. We could either replace the piece or call a technician that would cost us $200. For the price of the bed I should not have to be paying hundreds of dollars to fix it after 2 years. We have been sleeping on the couch for 3 nights and will still be sleeping on it since the problem is not resolved. The bed does not work of it can't hook up to the internet at hookup so it is not able to inflate. **************** has done nothing to help us or make it right. Both agents we spoke to kept repeating the same lines so clearly they are just reading a script. It is very upsetting to pay thousands of dollars for a bed and then not have it work. At the very least costumer service should be more helpful

  Business Response

  Date: 02/19/2025

  February 19, 2025
  Better Business Bureau of Minnesota & ************
  RE: ****
  Case # ********
  Dear Better Business Bureau:
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *********** 1-15 Limited warranty clearly states that: Sleep Number Corporation (Sleep Number) warrants its mattresses, adjustable bases, and non-adjustable integrated bases against defects in material or workmanship under normal use and service for a total period of fifteen (15) years from the date of original purchase consisting of a Full Warranty during the First Warranty Year (the time period between the original purchase date up to, but not including, the first anniversary of the original purchase date) and a Limited Warranty thereafter. Labor is not covered after the 1st year. The customer was also provided with the option to order a remote.
  Executive Team Consultant 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 I purchased a dual temp king mattress topper. And now less than two years later it no longer works. I called them and all they said was sorry youre out of warranty. In hindsight if I wouldve known that spending $1,000 for this that its gonna break after a year. I wouldve never bought it. This is nothing but a scam in a joke. I will never buy another sleep number bed or item ever again. Sleep number does not even offer an extended warranty for this item. All they tell you on the phone is to vacuum the metal meshing to keep it clean. Theres no way to take it apart to any dust off of the fan or to clean the inside of it at all.

  Business Response

  Date: 02/20/2025

  February 20, 2025
  
  Better Business Bureau of Minnesota & ************
  
  RE: ****
  Case # ********
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, ****
  
  The dual temp was purchased 2 years ago.  It no longer has a warranty. We sent the cleaning instructions to the customer via email along with the trouble shooting guide.
  
  Executive Team Consultant 
  

  Customer Answer

  Date: 02/20/2025

   I am rejecting this response because:
  
  The cleaning instructions that they sent was for me to vacuum the outside of the unit. Thats it. Its not like you can take it apart and change a filter out or anything like that.   Vacuuming, it only gets the dust off of the outside. It does not get the stuff off of the coils that are on the inside nor off of the fan that runs.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pillow from Sleep Number via their website online on 2/10/25. It was not specific to this **********, ** location but more so specific to Sleep Number's company overall. They had a Buy One, Get One Free promotion going on that day on 2/10/25 on pillows. There was no prompt indicating that I needed to add 2 pillows to my cart in order for them to credit one off for the discount. Instead, I added one to my cart and paid for it assuming it was BOGO and assumed I would be sent 2 pillows. Come to find out after calling customer service and being on the phone with them for over 45minutes, I needed to add the 2nd pillow to my cart in order to receive the promotion.There is nowhere on their website that indicates this, no fine print, no asterisk, no prompt once you're in the cart, nothing. I spoke with a customer service **** followed by a supervisor ******* who started off as attempting to be accommodating by offering 50% off on a 2nd pillow, which I told her this is unacceptable as I already paid $170 as part of their BOGO promotion, why would I now pay an additional dollar amount for a 2nd pillow that I should have already been receiving. I told them to either send me the 2nd pillow or cancel my order. They told me it was too late and that I either need to call them back once the pillow is received so they can send me a shipping label, followed by me paying a $7 fee, and they can return it and refund me. The only other option was I return the pillow to the store in-person myself for a refund, which I told them is also not acceptable. I want the pillow I paid for, or I want my order cancelled.*******, the supervisor, then went on to accuse me of this being my fault for not reading the website, my fault for only adding one pillow to my cart, and said I should have shopped in person so that someone could have helped me. She started off nice and then became extremely condescending. All I wanted was my 2nd pillow that I purchased as part of their BOGO deal.

  Business Response

  Date: 02/14/2025

  January 14, 2025
  
  Better Business Bureau of Minnesota & ************
  
  RE: ****
  Case # ********
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. ****************** filing this complaint, a member of the executive team has reached out to Mr. **** for resolution.
  
  
  Executive Team Consultant 
  

  Customer Answer

  Date: 02/17/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my Smartbed for 2 years now, purchased 2/22/23. Sometimes it tracks my sleep sometimes it doesn't or tracks it incorrectly. I have called customer support and been told it is my WIFI even after I explained that left side of the bed is tracking but the right side is not. I questioned whether it was my base but was told the pump is what tracks the data for the app.Finally, I just recently talked to someone that set the baseline then asked me to sleep flat for 3 days (my partner always sleeps flat) and then my usual Zero Gravity for 1 hour and Snore Mode the rest of the night. I did that for 2 more nights. The app tracked the 3 nights flat but not the last 2 nights in the adjustment position. I was then told that the bed won't track if it is raised above a certain ************* basically, FALSE ADVERTISING! Nobody ever told me that the app won't track if the bed is adjusted. And if that is true then why does it track sometimes, while adjusted, and not others. What is the point of having an adjustable bed if you can't adjust it? I think a class action lawsuit is on the horizon for Sleep Number. $8,500 for a bed and it won't track your sleep if you use the adjustable features.Within 30 days after I purchased the bed, the foot would not go down. **************** said it was showing as down on their side and I told them I am looking at the bed and it is not down. So they finally agreed to send a technician out. The technician said they needed to order a part to fix it. That came a week later and they fixed it, no problem with the foot being stuck since then. However, I am getting the runaround regarding the *** tracking information. What changed? Did changing the baseline now completely eliminate tracking in the adjusted position. The representative today insisted that it has always been that way. I posted on Reddit and was told by another user that it is not true, he ********************* in an adjusted position and still gets his stats. I want this fixed!

  Business Response

  Date: 02/14/2025

  January 14, 2025
  
  Better Business Bureau of Minnesota & ************
  
  RE: ****
  Case # ********
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *****
  
  SIQ is not a medical grade technology and it has limitations. The sensors in the bed are affected by pair pressure readings.   When a bed is in Zero G signals from the air pressure sensors are going to be affected. 
  
  We are always making improvements in our technology.  At this time there are limitations.
  
  
  Executive Team Consultant 
  

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my third Sleep Number bed for $9,683.50. This bed is covered by a 15 year warranty. The air pump in my Sleep Number bed overfilled my two adjustable bed air ********, causing them to explode in mid December 2024. I called Sleep Number on 1-3-2025 & paid $381.90 for two new air ********, & $92.42 for a new air ****************** I received the two new air ******** two weeks ago. I expected the air ***************** to follow within a few days. When the required air ***************** to make my very expensive Sleep Number bed operational & usable again didnt follow, I called Sleep Number again on 1-28-25, to follow up on the missing, but, critical components. I talked to **** who told me he would follow up on the missing air *****************, & keep me posted. To date, I have gotten no follow up from ****!I just called Sleep Number again on 2-7-2025, & was advised there was no resolution yet, & they had not sent my air ****************** I was unable to get a date when they would ship my air ****************** Yet Sleep Number is selling new beds with air pumps & controllers!At this point, I have a $9683.50 paper weight taking up 30% of my master bedroom, & I am having to sleep in my guest room!I need Sleep Number to get their act together & actually deliver the air ***************** I paid for on 1-3-2025!

  Business Response

  Date: 02/14/2025

  February 14, 2025
  
  Better Business Bureau of ********* & ************
  
  RE: ****
  Case #  22913127
  
  Dear Better Business Bureau:
  
  Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** **** ordered a new air system and remote for his 2016 legacy bed.  Currently the parts needed are out of stock.  ************** would like to cancel his order for warranty parts and get his money back, he can call customer service for a refund. 
  
  We have added the parts to the expedite list and will ship them as soon as the components become available.   Older model Legacy components are not compatible with the new model components. We sincerely apologize for the inconvenience.
  
  
  Executive Team Consultant  

  Customer Answer

  Date: 02/18/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I still do not have a date, or even an estimated date for receipt of repair parts for a $9,600+ bed that has been nonfunctional for well over two months now!

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a king flextop bed originally on December 8th at the ******************** in ******** **********. It was explained to us that we could exchange or refund if it does not workout as long as it is within 100 days. The bed was uncomfortable and not working out for us. My husband called January 18th to exchange the bed for a King p6 with no split top. However, I called on the 20th to just cancel the order. I suffer from scoliosis and arthritis in my back and I am waking up stiff and in pain daily. I spoke with ***** I believe. ****** spent a very long time on the phone with me convincing me to keep the bed and even giving me a discount. He told me to try it and see if it works before returning it. This phone call should have been recorded. At no time did he say I could not return in once I tried this new bed. I agreed to try it, and it still does not work. Upon trying to return it I have now been denied as you only have one opportunity for a return or exchange. While I originally singed that paperwork in December, I do believe I was tricked into keeping the order the second time, when I actually called simply to cancel. I am willing to pay the $250 cancelation fee, but I need to return this mattress and feel that Sleepnumber used unfair sales tactics to trap me into keeping the mattress.

  Business Response

  Date: 02/07/2025

  February 7, 2025
  Better Business Bureau of Minnesota & ************
  RE: ****
  Case # ********
  Dear Better Business Bureau:
  Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *********** customers are responsible for the delivery and pick-up fee should they decide to return the mattress. We do offer a 100-night trial for our smart beds, this trial is limited and does not extend to adjustable bases and shipping-delivery fees, which are non-returnable. Our Terms and Conditions clearly state that the customer is responsible for the shipping and return fees.   
  
   Executive Team Consultant  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sleep number bed in May of 2024 for $6605.34. February 5th I reported to the company by phone that the mattress was faulty - it was not holding its shape. The mattress is under warranty and they agreed to change the cover of the mattress but I was told by the customer service representative that the same thing would happen if I chose this option. The second option they gave me was to replace the bed with a less expensive bed with less features- ours has a split base and they would replace it with a solid base. These options are unacceptable since we would either be stuck with a bed that is going to lose its shape or a bed that is less expensive and with less features than we purchased. I was told I was talking to a supervisor and there was no one further in the company I could work with. They are not willing to make us whole and the customer service is horrible. I had 2 back surgeries and bought the bed for that purpose even though as a high school counselor it cost way more than I was comfor With due to my salary. Now I am stuck with a faulty bed that I am still paying for. I hope you can help!

  Business Response

  Date: 02/12/2025

  February 12, 2025
  Better Business Bureau of Minnesota & ************
  RE: Ms. ************ # ********

  
  Dear Better Business Bureau:

  Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ***************** filing this complaint, a member of the Executive Team has spoken with Ms. **** on 2/06/25 and offered suggestions on how to prevent cover stretch in the future. During the call Ms. **** expressed concern that she would get a lesser bed without refunding the difference. We reassured her she would be refunded any difference in price if she would like to proceed with a one-time exchange into a non-split king.  Ms. **** refused the option to exchange and proceeded with the cover replacement which is scheduled for 2/14/25.
  
  Best Regards,

  ****** *.

  Executive Team Consultant 

  
  

  Customer Answer

  Date: 02/14/2025

   I am rejecting this response because:
  
  Sleep Number offered me options that did not provide a long term fix to the problem. They offered to let me exchange the premium bed with the features I required due to having back surgery, for a bed that did not have the ability to raise the 2 sides independently, which will not fix the health issue and reason for my original purchase of the bed. This option provides a less than expected outcome and does not satisfy the warranty of one year. They also offered to replace the cover on the existing bed however, the original customer service representative told me with this option, the same issue would happen again. This would deem the bed unusable. Since this complaint a person trying to get into the bed slipped and fell due to the mattress not being square and hanging off the edge of the platform. If the company cant fix the issue by providing me with the SAME bed I ordered rather than offering lesser options, good faith customer service would be to allow me to return the bed since the options they offered do not give me the bed with the functions I need that will last more than a few months.

   

  Business Response

  Date: 02/19/2025

  February 19, 2025
  Better Business Bureau of Minnesota & ************
  RE: Ms. ************ # ********
  Dear Better Business Bureau:
  Thank you for the opportunity to respond regarding the complaint of our customer, Ms. **************** position remains the same, since filing this complaint,a member of the Executive Team has spoken with Ms. **** on 2/06/25 and offered suggestions on how to prevent cover stretch in the future. During the call ******* expressed concern that she would get a lesser bed without refunding the difference. We reassured her she would be refunded any difference in price if she would like to proceed with a one-time exchange into a non-split king.  Ms. **** refused the option to exchange and proceeded with the cover replacement which is scheduled for 2/14/25.
  Best Regards,
  Executive Team Consultant

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a mattress from them , it stopped working in three (3) months they do not want to fix or replace it

  Business Response

  Date: 02/07/2025

  February 7, 2025
  Better Business Bureau of Minnesota & ************
  RE: ****
  Case # ********
  Dear Better Business Bureau:
  Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *********** customer shouldnt have a bed from us, the original order was cancelled. 09/12/2023 - Customer cancel she thought she had bought box springs but no, she didn't want to accept just mattress with pump. Also,the customer hasnt called once with issue with the mattress they shouldnt have.
  Executive Team Consultant