Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Corporation

  50 Route 17K Newburgh, NY 12550

• 

  Target

  1140 Commerce Blvd Dickson City, PA 18519

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Target through ******* on July 7th of this year. The Raid product they sold completely stained and damaged my wall, and I sent pictures to show this. I was told that I would be contacted by their Sedgwick team within 3-5 business days, but no one ever contacted me within that time frame or even further. I contacted Target again on 7/19 and gave them the information again, and they clearly did not even look into my issue. They asked for my information again and said they would contact me again. AGAIN, I never heard back. I wanted to see actually how long it would take for them to reach back, and turns out they completely ignore their customers issues and pretend to take notes and say someone will contact you, but they never do. The damage to my wall is estimated to be $1200 and they have done nothing to contact me back regarding this. I reached out again 8/9 and did not even get any type of response back. **************** is not any priority to ********************** towards their customers, and that is clearly evident in being completely ghosted. Absolutely ridiculous this type of company is completely disregarding their customers and hoping to just brush it under the rug.

  

  Business Response

  Date: 08/24/2022

  Hello *****,
   
  
  Thanks for contacting Target on behalf of our guest ********************
  
  We understand our guest has not received any information in regards to this claim. I have escalated this with our ***************** and they will be contact with our guest.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156329166.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed in Target I had a giftcard on my account for ***** I was saving for my sons birthday on August 18th I went to use it and it was gone. After looking it's showing that it was used in the store on July 18th the total purchased was *****. I did not make this purchase I do not drive I always order online. I have been contacting target for 2 days and nobody is helping me. I keep getting a run around. Our house burnt down recently my son lost everything now I can't get his birthday present. How can my giftcard be used when I'm not even using it, it was on my target app and has completely disappeared

  

  Business Response

  Date: 08/26/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest **************************
  
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ************** was unable to redeem her Target GiftCard due to a zero balance caused by an unrecognized redemption. After further research, we're not able to confirm any suspicious activity ****************** gift card. If the card was used without her consent, we believe the card information may have been shared directly or indirectly after the purchase. Because of this we are unable to replace ****************** gift card. For additional gift card security information, visit security.target.com.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156164071.
  
  Sincerely,
  
  ****
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 8/12/22 in the amount of $119.31 at my local Target. I used my debit card and I was charged twice on my checking account in the amount of $119.31. I am requesting that one of the charges of $119.31 be added back to my checking account/debit card. The **** is 2-2224-0929-0074-1229-3. The **** is ***********. The AID# A0000000980840. The purchase was made on 8/12/22 and the (2) charges of $119.31 were posted on my checking account on 8/12/22. I went to the store and was told they could not help me to call corporate office to report the issue. I called and was told I would have an email within 2-3 business days to resolve the issue. Received a case# of *********. Never received an email. I called again on 8/18/22. Was transferred to 3 different people before I was told they would email their sales audit team and that I would get a phone call back same day 8/18/22. Never received a call back. I also stated if I did not get a call back I was going to file a complaint with the BBB. I know $119.31 is not a lot of money to Target but it is to me. I can provide my statements showing that I was charged twice. I would appreciate help with resolving this issue.

  

  Business Response

  Date: 08/26/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ****************************
   
  Upon receipt of your contact, we reached our guest to address their concerns. We understand ************** received a duplicate charge after making an in-store purchase on 8/12/22. After further research, we confirmed the duplicate charge ************** is seeing in her account did not settle in our payment system. If the charge does not reverse from her account we recommend ************** file a dispute with her card issuer.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156163217.
  
  Sincerely,
  
  ****
  The Target Team
  www.target.com

  Customer Answer

  Date: 08/30/2022

   I am rejecting this response because:
  I don't understand how it has posted twice to my account and not posted twice to Target.  My bank said it posted to my account within 30 seconds of each other.  It has POSTED/DEDUCTED twice.  The money went somewhere.  It is not in my account.  I have contacted my bank and submitted a dispute with them.  I am very disappointed with Target's customer service.  I feel the only reason they got back to me was because I filed the complaint with the BBB.  This is not resolved.  I still do not have my money back in my account.
  
  

  

  Business Response

  Date: 09/01/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ****************************
  
  ************** has taken the proper steps to dispute the transaction. At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156163217.
  
  Sincerely,
  
  ****
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/22/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/18/2022, Order Number: ************* Technical Issue Cancellation i placed an order at work for drive up. I called my husband when I got the notification that it was ready. My husband went after work and parked in space 2. I input it the space number and the app said someone will be out with my order shortly. After 10 minutes I called my husband and he said no one came out to deliver the items. I was concerned since I never had a delay with Target pickup. I checked my email and saw a notification that the order was cancelled. I reached out to guest relations and spoke with 1 representative that was nonchalant and told me to just replace the order. I escalated the call to level 2 supervisor and he hung up the call and didnt call me back. I chatted with a representative and was told I would receive a $45 gift card due to inconvenience and I didnt. I called and spoke with another guest relations representative and she was more patient. I asked her if she saw the notes of the other chat representative she says yes but it had no mention of a gift card. I felt like I was lied to by all the representatives. The lady was helpful and did issue the gift card but she repeated several times that there was no note of it like I was lying to her. I am disgusted by my treatment with Target Guest Relations. I spend a lot of money at Target and a lot of other pick up locations like ******* because it is convenient for my lifestyle. I have 2 small babies 3 and 7 months and when I get off all my attention is dedicated to picking them up from daycare. I didnt have time to run and get the items in the store. Im appalled that I felt like less than a customer to the main people who shouldve been able to help me resolve the issue of picking up my order that was already prepared. I saw why the order was cancelled at pickup. The hand sanitizer was out of stock and it put my order below the threshold to receive the $5 gift card and you didnt want to issue me a giftcard below $1

  

  Business Response

  Date: 08/30/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ******************************
  
  Upon receipt of your contact,we reached our guest to address their concerns. We understand their frustration that their pick up order was canceled in error. We were able to determine there was a system issue that caused the cancelation and our partners have fixed the issue.

  
  We are sorry for any inconvenience this caused our guest, and we issued a concession to invite them back for a better experience.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 156162848.
  
  Sincerely,
  
  *****
  Target Executive Contact Team
  www.target.com

  Customer Answer

  Date: 08/30/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/19/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order #************* Aug 13, 2022. The items were to arrive Aug 17th. When I realize the order was not delivered, I looked online and saw it was held up due to being sent to wrong postal service. I called Target and was asked to wait another day as the rep showed it was now being delivered Aug. 18th. He gave me case #*********. Of course no delivery came on the 18th. I called this A.M. and was told the package was now waiting on a label so what the prior rep told me was inaccurate. These items were a birthday gift that was to be given today.

  

  Business Response

  Date: 08/26/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ****************************
  
  We apologize for any concern or frustration ******************** experienced while seeking assistance with their recent Target.com order. We understand our guest expected this delivery to arrive on August 17 for gift-giving purposes. We reached out to ******************** and confirmed our Target.com ***** Services team provided a full refund for the items in the shipment on August 19. We are happy to hear that the delayed shipment was delivered successfully.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155898204.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This might sound ***** but it's the principle of the matter. My daughter purchased two gift cards (Target $25) and Ulta ($25) from the ********* Kiosk in *******, ** to send with greeting cards for mother's day and her sibling's birthday.. She put the greeting cards (and gc's) in the mail (blue post box on Washington St., in *******) they were never delivered to either recipient. I informed the **** (main website) and local post office (*******, **) of my concerns and was basically laughed off that they couldn't do anything because she didn't send the item registered or certified and it will probably "show up" Fast forward:The purchase was 5/4/2022 and it's now 8/18...nothing has appeared. My daughter contacted **** and that company made "good" on the $25 and reissued her a credit to be used in the store/online. They were apologetic that this happened to her. Target, on the other hand, told her it "appears" that the card was used and has no value and they WILL NOT REPLACE IT. We have asked whether it was used on-line or in a store (this might give us leverage as to where/who stole the mail so I can reach out AGAIN to the ****) and have gotten no response. If **** didn't blink twice about replacing the card, why can't Target. It's very frustrating. Target has all documentation that we submitted and our case number there is: *********. We are just talking principal and want a $25 gift card replacement.

  

  Business Response

  Date: 08/24/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***********************.
  
  Upon receipt of your contact, we reached out to our guest to address their concerns. We confirmed the ********************* daughter purchased at ********* and then mailed to another party was redeemed prior to Target being alerted about the situation. GiftCards are like cash, if lost or stolen we can assist in replacing any available funds with the proper proof of ownership. In this instance, the funds had already been depleted which eliminates the option of a replacement card.  
  
  Its certainly disheartening to hear about this experience that occurred while their GiftCard was in the care of the post office, however, there isnt any solution we can provide from our end. Weve recommended a police report be filed and the incident be reported to the local post office. Were always happy to work with law enforcement when contacted through the proper channels.   
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155868415.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 08/25/2022

   I attempted to rectify this situation without going through the BBB by contacting Target to find out if/when the card was used so I could provide the information to the **** to substantiate my claim.   I was told on occasion that my query was being sent to the gift card department for review and would receive notification within 24 - 48 hours.   It wasn't until the BBB that I got the phone call that the card was used in ** (where it was purchased and thus stolen from the **** blue box, truck or building).  I am grateful that ******* gave me that information; however, too little too late as the **** "closed my claim".

  The card was purchased at a second party vendor *********** and it was insinuated that because it wasn't purchased at a Target store, why should they help me.  They are not responsible for lost or stolen card     I want it placed on record as a negative review of one of America's great stores.     The other card that was purchased and mailed at the same time was a card to ULTA cosmetics...my daughter explained the situation to them and they graciously gave her a $25 (the amount of both that card AND the amount that the Target card was for, btw) to use in their store.  

  Should you need anything additional, please contact me.   My daughter learned a ****** about corporate ******* and is grateful she's going into the medical field. 

  Respectfully submitted,

  ***********************

   

  
  

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase target order on 4-15-22 Returned items via provided target return label . Waited and waited for return credit or email. Contacted Target customer service via chat and phone 4 times as to status of refund . ******** confirmed the return was received by Target . The last rep informed me I would be getting a credit in 24 hrs . That was 7 days ago Order *************

  

  Business Response

  Date: 08/26/2022

   Hello *****,
  
  Weve attempted to contact our Guest, ***********************, by phone and are currently waiting for a response. Well get back to you with our resolution as soon as we receive a response from our guest.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155778503.
  
  

  Sincerely,
  
  *****
  The Target Executive Contact Team
  www.target.com

• Initial Complaint

  Date:08/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered under name *********************** - Ordered item on line. August 14 in evening. Next morning Called and used online to try to CANCEL . . Still Trying to cancel both online and phone call. Spoke to several people at target.com. Said cant cancel have to wait for track number even though I have order number . . Ok so Got track # I called Next day and also to day I call with # and still no help. Target reps tell I have to keep calling back.Order number is *************

  

  Business Response

  Date: 08/22/2022

  Hello *****,
  
  Thanks for contacting Target on behalf of our guest ********* ****.
  
  Upon receipt of your contact, we reached out to our guest to address their concerns. We understand Ms. **** attempted to cancel their August 14, 2022 Target.com order but were unable to complete the request. Orders progress quickly in our system, and the option to cancel is available only very briefly after order submission. As an accommodation, our Target.com ***** Services team requested the shipping carrier return Ms. ****** shipment to Target. We've initiated a full refund to the original form of payment, which should reflect on the account in 1-3 business days.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155717605.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com

• Initial Complaint

  Date:08/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my Target.com Case number 154108078.I earned a Target.com value $10 gift card from Slickdeals.net,then I tried to add the gift card to my Target.com account,but the Target.com web page show me "This gift card invalid".I contacted Target.com on August 15,August 12,August 11,August 10,August 2, but it is unresolved.I have called Target.com gift card team at ************,unfortunately Target.com offer the English services only.The English is not my native lanuage so I am unable to talk in English,I can write and read the English little bit and still studying the English hard.I understand, the Target.com gift card team need to collect some more information from me for resolve this issue,I emailed the Target.com customer service and told they,I am happy to provide this infomation what they need via SMS , but the Target.com customer service doesn't reply my email.

  

  Business Response

  Date: 08/17/2022

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest *****************.

  Upon receipt of your contact, we have reviewed the guest concerns and researched their GiftCard further. We have determined at the time of purchase, the GiftCard was loaded successfully with $10.00. After that time, 
  the GiftCard information was shared knowingly or unknowingly to an outside source and the GiftCard was redeemed. It is seen that this may happen when checking the balance of GiftCards on a unauthorized source.
  When checking GiftCard balances, we recommend only contacting the phone number on the back of the card or visiting Target.com to review GiftCard balances. At this time, were unable to replace or refund the 
  redeemed GiftCard as the funds were unable to be recovered. Although we are unable to provide our guest with the desired outcome, we want to thank them for sharing their experience with us. At this time,
  we have no further resolutions and consider this complaint resolved.

   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155572195. 
  
  Sincerely, 
  
  ****** F.
  Target Executive Contact Team 
  www.target.com 

  Customer Answer

  Date: 08/17/2022

  Hello there.
  
  
  When I add this gift card  that I disputed to my Target.com account,Target.com web page show me "Please enter a valid gift card".
  
  
  And also,I tried to add my another zero balance Target.com gift card to my account,this Target.com web page show me "This gift card is empty".
  
  
  As you said,"the GiftCard was loaded successfully with $10.00".

  
  So in this case,the Target.com web page should show me "This gift card is empty" and shouldn't show me "Please enter a valid gift card",right?
  
  
  Most important,I have proof  of this gift card issued from and I have never sharing this gift card infomation to anyone or website.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At Target I bought for 1st time the following product and detail of ******************* Meatless Ground made with pea protein. TCIN: ********. UPC: **** 391 *****. Item Number (DPCI) 268 02 ****. I went home and made a big soup with at least $30.00 of vegetables. I ate the soup every day and started to wonder why I was so sick everyday. Started to worry I caught COVID by going to Target. Then realized that ************* Plant Based Ground made with pea protein was the only new food or item in my life other than going to Target. I looked up ************* Meatless Ground with pea protein because I could think of anything else to make me sick other than COVID, which terrified me for medical The specification on this (from their website) says the following: DOES NOT CONTAIN ANY OF 8 MAJOR ALLERGENS. Then under that it says: MAY CONTAIN MILK AND WHEAT.I am disabled from severe allergies. These allergies include Milk and Wheat.It is deceptive labeling to say no major allergies and then list Milk and Wheat. It is deceptive/fraudulent labeling to say plant based if it includes milk. National labeling requirements say milk and wheat are part of the 8 major allergens and must be disclosed.I immediately called Target.Target referred me to Sedgwick.******** sent me a letter with a referral to a name that no longer was there but was to *************** of *******. This HR person referred me to a name and number that turned out to be a Plant Manage who was bewildered why I was referred to him. He referred me to number answered by ********* (who gave no ID of business/ department when whe answered the phone. I asked to speak to her manager who answered phone with ID of business or department either. **** (manager) says she not right person or department. I quit calling anyone,have had run around for weeks and countless calls to WRONG PERSONS. No one ever said: let me find the right person and have THEM CALL YOU.

  

  Business Response

  Date: 08/18/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***************************.  
  
  Upon receipt of your contact, we reached out to our guest to address their concerns. We shared some additional information surrounding our third party claims management company and our role in those matters. We assured **************** their claim is open, in progress as expected and the letter they received was one of intent for reference that required no action be taken on their part.
  
  We apologize for any confusion or inconvenience this experience has caused, it certainly wasnt anticipated. We appreciate the opportunity to look into the situation and consider this inquiry to be resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155510394.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 08/18/2022

   I am rejecting this response because:  ******* called and was very abusive for a long time on the phone.   ******* called and was as totally confused about the procedure both in her letter and verbally.    Nothing resolved,  just a lot a abusive talk from ******* and  confusion from *******.    I would like  Target management to listen to the tapes of these phone calls.   They  were so stressfull for me for me to be  bullied by ******* and then to  reconcille what ******* said with *******'s confusion,  i think Target owes me conpensation for abuse and the fact  these  employees  were unable to  advise me appropriately.
  
  **BBB NOTE: BBB notes that it cannot address or enforce requests for compensatory damages directly through its voluntary process. As the guest seems to suggest receiving conflicting information from two parties, BBB asks that Target provide a follow-up response with any needed clarification on 'next steps' / timelines in the claims process.** 

  

  Business Response

  Date: 08/18/2022

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***************************.
  
  We were able to connect with **************** on 8.16.22 and discuss the status of the incident they reported to Target on 8.4.22. Here is a brief outline of the information that was shared with **************** during our telephone conversation.

  - Ms. ******* claim was opened on 8.4.22 and is active with our third party claim company
  - The letter **************** received from our claims company was considered a letter of intent and required no action be taken by ****************
  - Once an incident such as Ms. ******* has been reported to Target and transferred to our third party claims company there isnt anything further Target can do concerning the matter
  - I advised a request had been placed with ******* a claims intake manager at our third party company to call **************** as soon as possible to ensure they have a clear understanding of their claim status and the process moving forward

  We understand these situations are sensitive and can be overwhelming,but unfortunately it is a process and it does take time. While this claim is expected to be resolved in a timely manner, it may take several weeks to complete.  
  
  We did our best to convey there is absolutely no additional action **************** needs to take at this time and they should expect to be contacted soon by the claims company.
  
  We appreciate the opportunity to share additional insight and hope this information helps clear things up.  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 155510394.
  
  Sincerely,
  
  *******
  The Target Team
  www.target.com
  

  Customer Answer

  Date: 08/19/2022

   I am rejecting this response because:

  The person, *******, responding to this message is the abusive person who tried to get me to agree to information NOT PRESENTED to me.    I would like to further make a compllaint about the Target Corporations voice mail system which has hung up on me several times and will not allow me to reach a person.

  ******* is not telling the truth and I would like  to talk to and communicate  with  someone above her position to ask them to listen to the voice recordings of  the calls I received from ******* and ***************     Again,  what is being told to you is not what was told to me.    I would like to discuss this with  a Target person, not ******* or ************; who are contradicting each other and  what is being said to me is not what is being offered to BBB.    ***************************:  ************.   For a local business,  Target is not interested, based on my experience so far with their employees,   in treating people with respect and truthfulness.