Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Target Corporation

  PO Box 9350 Minneapolis, MN 55440-9350

  
• 

  Target

  7155 120 St Delta, BC V4E 2B1

• 

  Target Store

  105 Blazier Dr Pittsburgh, PA 15237-6008

• 

  Target Corporation

  50 Route 17K Newburgh, NY 12550

• 

  Target

  1140 Commerce Blvd Dickson City, PA 18519

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't allow me to return order within return policy date that is peeling.

  Customer Answer

  Date: 05/27/2025

  Have not been allowed to return phone case that is within return policy date via in store or online. Second tech item I have bought this year where it states it cant be returned even though its within the date. Tried returning Barbie game bought in store in February due to glitching back on 2/22 & was only offered store credit, so I did not return it & kept a broken game because store credit shouldnt have been offered when the receipt clearly stated 3/17 is the date it needed to be returned for money back. Now I have the Apple chalk phone case I bought online that is doing the same thing but no explanation.

  

  Business Response

  Date: 06/03/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* ******.
  
  Upon receipt of your contact, we reviewed their order. We're sorry to hear the item didn't work out. This item must be returned within 14 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup. The item shipped on 5/8/2025 and would have to be returned by 5/22/2025. We apologize for any disappointment but we are unable to issue a refund or replacement.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 268752312.
  
  Sincerely,

  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

  Customer Answer

  Date: 06/04/2025

   I am rejecting this response because:
  
  I clearly mentioned in my original complaint I have tried returning it before the f****** return date and it clearly stated it was out of the return f****** window when it actually f****** was not on multiple occasions. This is the SECOND item I have bought that from Target that has done this and the first time I just took a loss because you all clearly did not give a f*** or know how to figure it out. I will chargeback this entire purchase with my bank and show them the proof of me trying to return in store & online before the f****** 22nd & it stating it cant be returned for my money back. S*** a** customer service and I will be filing a complaint with the *** f****** ridiculous you all sell companies sh*t/faulty products & then dont allow anyone to return it.

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $374 order with Target that was marked as delivered by *** on April 18, 2025, to my address in **********, ** but I never received the package. I have reason to believe it was stolen.I attempted to file a stolen package claim directly with *** and received this message:Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance. [***:E022]This clearly shows that Target has blocked the claim process, leaving me unable to seek a refund through the carrier. Since I paid through Venmo, and Target has refused to assist me with a refund or replacement, I am now out $374 with no merchandise.I am requesting a full refund or immediate reshipment. Target is the shipper of record and is responsible for resolving this issue under the ************************* Mail Order Rule.If this cannot be resolved promptly, I will escalate through the *** and media outlets. Please help resolve this matter.

  

  Business Response

  Date: 06/03/2025

  Hello *****, 
  
  Thanks for contacting Target on behalf of our guest Yaya *****.
  
  Upon receipt of your contact, we understand our guest claimed their package was stolen. 
  
  Its disappointing to hear they didnt receive this Apple iPad. This situation certainly isnt typical or the experience we expected. 
  
  We confirmed this parcel was delivered by *** and confirmed the shipment was delivered without incident, as expected, to the address submitted on the order. As referenced in our terms and conditions, when merchandise is purchased on our site the risk of loss and title passes to the purchaser upon delivery to the carrier.
  
  Because of this, we are not able to offer a refund or replacement of the product. If they believe the shipment may have been removed from their premises after the confirmed delivery, wed recommend reporting it to local law enforcement.
  
  At this time we have no further resolution for the guest and we consider this matter closed.
   
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267980706.
  
  Sincerely,
  
  Mercedes
  The Target Team
  www.target.com

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two items from target.com. I only received one of the two items that I paid for. The product came in a box that could only physically hold 1 of the 2 items.When I contacted their customer support they refused to refund me for the missing item and closed my inquiry and said they would provide no further action on my request to be refunded for the non-delivered item.

  

  Business Response

  Date: 05/27/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******** ******.
  
  Included you will find our response to Mr. ******************** reviewing tracking details and working closely with our logistic team and carrier partner, we have refunded the guests item. Refunds to a third-party card typically take up to five business days after we have approved the refund.
  
  We appreciate the time our guest has taken to bring this experience to our attention and have ensured it has been properly documented.
  
  As always,we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267979791.
  
  Sincerely,
  
  ****
  Executive Escalation Business Partner
  Target Corporation
  www.target.com  

  Customer Answer

  Date: 05/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I shouldn't have to have gone this far to receive a refund for an item you never sent. 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a smart tv from Target. I returned the tv for a refund. They argued with me and said they did not receive the merchandise back. I have the tracking number stating they did get it back. They are refusing to give me a refund.

  

  Business Response

  Date: 05/30/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ******* *****.
  
  Upon receipt of your contact, we reached our guest to address their concerns. During our call ******** confirmed that the issue had been resolved and a replacement TV had been sent. 
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 267981006.
  
  Sincerely,
  
  ***
  Executive Escalations Business Partner
  www.target.com
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***************************** Maker on 3/2/25.. item was ordered online and arrived a few days later. Used 2-3 times total. Each time it was very loud, wake up the whole floor loud. I reached out on 5/4/25inquiring about possibly returning the item. I talked to ***** via chat around 7:30 AM CDT. I told him the issue, that I have no box, etc. He insisted that as long as it was in good shape the item would be fine if it was used without a box. I even suggested I could contact the manufacturer myself if he thought it would be any issue. He insisted again that it would be fine.Item was packed up safely and shipped back via prepaid target label the same day (5/4). Tracking number shows it was delivered to back to Target 5/7. As of today (5/23) it still shows waiting for return. I received an email today stating that they were unable to verify the contents of the package so my return was denied. I reached out numerous times to get a resolution. I was told that no manager was available on my phone call. Chatted and kept getting the same response of the decision is final, and you received resolution. No resolution was received other than Target denying return. I specifically questioned the chat agent on 5/4. I was told it would be no problem. At one point a chat agent on 5/23 said I need to reach out to the carrier to file a claim. This was sent via prepaid label from Target. I reached out to the carrier. The carrier will do nothing for me since it is under the Target account. I chatted back with Target immediately and told them the issue. They again told me to contact the carrier as if they didnt even listen to me. Target not only didnt care that the chat agent told me one thing and another happened, but they refused to do anything. If the item didnt arrive, that is something Target needs to take up with **** My tracking shows delivered. Very disappointing and a slap in the face to the consumer. $162 was stolen from me by Target.

  

  Business Response

  Date: 05/30/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest **** ****.
  
  Upon receipt of your contact, we have reviewed their order and issued a refund. We ask they allow 5-7 business days for this refund to be reflected.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267981295.
  
  Sincerely,
  
  Asjha
  Executive Escalation Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I preordered two ******** Switch 2s on 4/24/2025. I endured hours of poor website performance due to (entirely predictable) demand for which the business did not prepare. After completing two separate transactions, I contacted my bank to confirm that both transactions were legitimate, planned and authorized. THREE WEEKS LATER, I received an email that there was an authorization issue on one of my orders. This was sent on a Friday, and my order was cancelled on Sunday. I typically do not check my email outside of business hours. And due to the amount of spam messages sent by the business, my email account automatically sorts their communications into spam. No other form of communication was provided, even though the business has my phone number and other contact methods. I am now not able to re-order my items due to the unreasonably small window to correct THE BUSINESSES ERROR. I contacted customer service where I was a read a script and declined assistance. I am rejecting this resolution on the grounds that I was not provided with sufficient notice that there was any problem with my order. This should not be a problem to begin with, and I have not been made whole.

  

  Business Response

  Date: 06/03/2025

  *****,
  
  Thanks for contacting Target on behalf of our guest ********* *******.

  Upon receipt of your contact, we researched our guests concerns; included you will find our response to Ms. ***************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267997314.

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com 
  
  
  
  
  *********,
  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience.

  We understand your ******** Switch 2 Console + **************** Bundle order was cancelled. As it turns out, Target sends a reauthorization hold request when the card issuer allows the initial hold to expire; **** allows holds to expire after seven days. There wasnt any update to the payment method within the two days provided in the notification email causing the order cancellation;we are unable to reprocess this order for delivery. Please partner with your card issuer if you have additional concerns with the reauthorization failure.

  While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a laptop for 489 dollars for my son birthday which was at the end of the month of purchase when he opened it and only had computer for three days the computer screen turned blue and when I tried to return it to target they told me well too bad the return policy expired and its one day over so **** upon the source discretion if they wanna honor the one day over its expiration date and they said the only thing I can do is HP and it is fairly impossible to contact HP They couldve took it if they wanted to but the store is stating that because of policies only good for 30 days and there was 3031 days in the month and it was one day over day expiration date they could not take it now I am stuck with a computer that I cannot use and its defective.

  Customer Answer

  Date: 05/23/2025

  Target was the one that told me to contact ** and I didI actually contacted HP and they told me that the computer was sold to me with software being at a date and that I would have to manually purchase the software myself out-of-pocket but when I called target target was stating that it was covered under warranty and ** is stating that the software is out of date and that target sold me a computer with out a date software and that And I will be charged out of pocket for this because target sold me and added a date computer without a date software and now Im gonna be charged out of pocket

  

  Business Response

  Date: 06/02/2025

  Dear *****,
  
  Thanks for contacting Target on behalf of our guest ***** ********.
  
  Upon receipt of your contact, we reached our guest and addressed their concerns. We were able to share additional insight into their purchase experience and took the appropriate actions our end to assist in resolving the issue.
  
  We appreciate the opportunity to review their inquiry and consider this matter to be appropriately resolved.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267981582.
  
  Sincerely,
  
  *******
  Executive Escalations Business Partner Team
  Target Corporation
  www.target.com

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reaching out because I recently noticed that an item I returned in-store still appears as a purchase on my records. I want to make sure the refund was properly processed.The item in question is a black backpack, and I have the original receipt for the return. The receipt number is: REC#2-5101-1833-0075-0231-7.Could you please confirm whether the refund was issued for this item?Thank you for your help,****

  Customer Answer

  Date: 05/23/2025

  Refund was suppose to be back to my original payment ****************. Its been over two weeks, I havent seen anything on my bank statement. I think the cashier forgot to complete the transaction. 

  

  Business Response

  Date: 06/04/2025

  *****, 
  
  Thanks for contacting Target on behalf of our guest **** *********.
  

  Upon receipt of your contact, we reviewed Reess inquiry and found they contacted Target via chat on June 3 to inquire about their refund. **** was offered a Target GiftCard to refund them for the item, and they accepted. **** was advised of the gift card details.
  

  We apologize for any frustration or inconvenience this experience caused.
  

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 258991774.
  
  Sincerely, 
  
  ********
  Executive Escalation Business Partner 
  Target Corporation

  
  

  Customer Answer

  Date: 06/05/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several on line orders on April 12th. When they arrived I did not like the quality.I returned them all within the time frame It required over 22 boxes all of which got back to target.They drug out the return until today, for over *******.They did not get back to until today to tell me they were refunded far less than returned, even though they admitted they got it all back They are stealing. my money. I am shocked at the way they are responded. They know they got it all, and they are not helping me at all.I am going to have to file a small claims case. This seems to be the most inept company I have ever come across

  

  Business Response

  Date: 06/15/2025

  *****,
  

  
  Thanks for contacting Target on behalf of our guest ******* ******.

  Upon receipt of your contact, we researched our guests concerns; included you will find our response to Mr. **************** always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267552954.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com
  
  
  
  
  
  
  
  *******,

  
  Thanks for contacting Target through the Better Business Bureau regarding your recent experience.

  We regret to hear there were issues with your returns. Weve partnered with our return center to verify the items. While we are unable to issue a refund for any items not received with the returns, we have issued a refund for the items that we confirmed as received at our return center.

  While Im not able to offer you the resolution youre looking for, we appreciate the time youve taken to share your feedback and concerns.
  

  
  Sincerely,
  
  *****
  Executive Escalations Business Partner
  Target Corporation
  www.target.com

  Customer Answer

  Date: 06/16/2025

   I am rejecting this response because:
  
  They provided no documentation yet I did. I will be taking this unemotional company to small claims for treble damages.  Karma will get target 

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item costing approximately $100 on 5/11/2025. Target asked for an updated address because they couldn't find the apartment I wanted it delivered to. I added more detail to help them find it. I told their customer service I didn't want a refund because it's no longer on sale. They refunded it anyway. I will now have to pay %50 more to reorder it. I should be able to reorder it for the sale price.

  

  Business Response

  Date: 05/27/2025

  Hello *****,

  
  Thanks for contacting Target on behalf of our guest ***** ****.
  
  Upon receipt of your contact, we understand our guest did not receive their recent delivery to due an address issue.
  
  After further review, we can confirm the guest placed another order for this product. We were able to adjust the price to reflect the original order amount. 
  
  At this time we have no further resolution for the guest and we consider this matter closed.
  
  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 267553127.
  
  Sincerely,
  
  Mercedes
  
  The Target Team
  
  www.target.com

  Customer Answer

  Date: 05/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.