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Business Profile

Financial Services

ReliaStar Life Insurance Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Reviews

This profile includes reviews for ReliaStar Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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ReliaStar Life Insurance Company has 3 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 26 Customer Reviews

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    Review Details

    • Stephen S

      Date: 07/03/2023

      Stephen S

      Date: 07/03/2023

      As a long time client (over 10 years) I am extremely disappointed in ReliaStar's lack of integrity. My life insurance has been suspended due to lack of payment yet, per their representative's own admission, the payment was made on time and was simply not credited to my account. Simple accounting error. Happens.However, my account will remain suspended during their internal investigation that will last 20 - 25 business days! I find it completely unacceptable that I am punished for ReliaStar's error!!

      ReliaStar Life Insurance Company

      Date: 10/19/2023

      This acknowledges receipt of ******************** concerns. We are reviewing this matter and will respond directly to ******************** upon completion of our review.

    • David D

      Date: 06/21/2023

      David D

      Date: 06/21/2023

      Worse company that I ever dealt with. Waiting 5 hours today on hold for answer to a simple question

      ReliaStar Life Insurance Company

      Date: 06/28/2023

      Per communication with **************** this matter has been resolved to his satisfaction.

    • Sharon H C

      Date: 06/15/2023

      Sharon H C

      Date: 06/15/2023

      I am having the same problems that everyone else has reported. My bills are paid through my ******************* Pay. Every 2 or three years ReliaStar lapses my policy for non payment. When calling them they keep transferring me to someone else and the last one says it will be a 3 or 4 hour wait. Even my bank can't get through to anyone to correct THEIR error.I am curious as to how this company is allowed to do business. Why do people have to fight to keep a policy that has been paid for?This is harassment. I am looking into pursuing it.

      ReliaStar Life Insurance Company

      Date: 07/12/2023

      The Company is responding directly to ******************.

    • Jaci P

      Date: 06/14/2023

      Jaci P

      Date: 06/14/2023

      We were sent an envelope to pay our premium and sent it. The check wasn't cashed and I called on it. I was told the ** Box I sent the payment to (from the company) was closed. They asked for account information, as my payment was now considered late. I gave it to them and was told if they got the check they would just charge the new premium. The check went through for $1,100 a few days later. And after that - instead of the $281 due - they charged $1400, doubling our premium. I cobtacted them May 12 and was told a refund would come to me in about 10 days. Called again June 3 and was told the check was mailed June 1 and would take 7 - 10 business days. June 14 and still no check - over 1 month after the original conversation. No where else in ***************** does it take 2 weeks to get mail from ****** to ****

      ReliaStar Life Insurance Company

      Date: 06/28/2023

      The Company has received your request and has sent an acknowledgement to ****************** via email. We are gathering information to research the concerns raised and expect to have our review completed shortly. Due to Federal Privacy Laws, the Company will be responding directly to ****************** upon completion of our review.Should you have any questions, please feel free to contact me at ***********************************

      ReliaStar Life Insurance Company

      Date: 06/28/2023

      The Company has received your request and has sent an acknowledgement to ****************** via email. We are gathering information to research the concerns raised and expect to have our review completed shortly. Due to Federal Privacy Laws, the Company will be responding directly to ****************** upon completion of our review.Should you have any questions, please feel free to contact me at ***********************************

    • David M

      Date: 11/14/2022

      David M

      Date: 11/14/2022

      I paid my wife's life insurance on September 29, 2022. On Oct ********************************************************************************** danger of being canceled. Therefore, I logged on to the web and paid the policy with a debit from my checking account ( Funds were withdrawn from my account on Oct 19, 2022). Then on November, 1 2022, my check dated September 29, 2022 was cashed. I have called the company 4 times now requesting a refund for the extra payment I made. I would like it refunded immediately.

      ReliaStar Life Insurance Company

      Date: 12/05/2022

      Upon review of the concerns raised it was found a reimbursement check was requested November 13, 2022, was mailed and has since been cashed. Do to Federal Privacy Laws the Company will be responding directly to the policy owner. Should there be questions, please feel free to contact me at ***********************

    • Michael K

      Date: 11/07/2022

      Michael K

      Date: 11/07/2022

      I unfortunately bought a policy through Voya that is with Reliastar. They draft out of my account automatically each month. When I called customer service I got transferred to all these other numbers with people saying they can't find a policy for me. The last number I was given I was on hold for 42 minutes and just hung up.

      ReliaStar Life Insurance Company

      Date: 11/18/2022

      The Company received your inquiry and reached out to ****************** via e-mail and phone. We understand ********************** concerns are resolved.Do to Federal Privacy Laws the Company will be responding directly to ******************. Should there be questions, please feel free to contact me at **********************

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