Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company illegally towed our car and is a known issue in *********** in conjunction with red spot parking, even after paying the fees on the park mobile. Then was verbally harassed by employee that should be terminated.

  

  Business Response

  Date: 06/03/2024

  Hello, could I get some more information for this towing incident please; vehicle make and model, license plate and date and time of incident. I will gladly investigate this tow with some more information.

  Thanks.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 26, 2024 my 2022 ************* Plaid was towed from a downtown *********** parking spot to the impound. During that transportation by the tow company Metro WSI, my vehicle was scratched along the driver side rear up the car extending to the driver's door and the front fender. This damage was recorded on video through my vehicle and I subsequently sent the video to the company. I spoke with him on several different occasions and also had the car evaluated for estimates of repair by a local car body repair service. They have refused to acknowledge the damage that is clearly on video and also denied that the vehicle was damaged. I would like to have the company take responsibility of the damage that was clearly done to my vehicle hand or provide me with her insurance carrier which they have refused to do. I am trying to avoid contacting an attorney to assist with resolution.

  

  Business Response

  Date: 03/14/2024

  To Whom it may concern, I'm sorry for the lack of communication from Metro WSI, I was told that this had already gone to our insurance. Metro's insurance is:

  Pioneer ********* Insurance, Agent is ************************* at ************  ************************

  I have seen the video so no need to upload. Sorry for the delays in addressing your problems with the Tesla but our insurance will get the claim started.

  Thanks,

  *********************

  Metro WSI

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a tow they damaged my vehicle and filled out the report that my vehicle had dents and scratches all over which is not accurate. They claimed they didnt make the scratches and werent going to do anything. Their paperwork is false as I have one minor dent on door but they scratched the back of my vehicle.

  

  Business Response

  Date: 07/11/2023

  Hello, I would like to offer to have ************** contact ***** at Metro WSI's shop ************ to arrange a time when he can come look at your damages to your vehicle and determine if they are from towing or pre-existing. I will gladly take care of any damages to the vehicle that *** have been caused by Metro WSI towing it.

  Thanks,

  Metro WSI

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car got towed on 04/08/23 and when I got there to pick it up I noticed damage that was not there prior to the tow on the front drivers side fender. I immediately filed a damage report and was told they would get back to me in a couple of days. Several days passed and I did not receive a call so I called them and they told me that their damage report handler was not in that day so I was instructed to wait another couple days. Again, another several days passed with no details from them so I contacted them again. I got to speak with the damage report handler and they stated that the employee who filed their own damage report for my car was not in office that day so I had to wait again. Several days later and once again, no call. I called them and spoke with the damage report handler and they reviewed the report the employee filled out and it did not match with the damage I claimed on my report. They stated they would get back to me in a couple of days once they talk with the employee. I am currently still waiting to hear back from them and it has been again, several days. I have now been waiting almost 3 weeks for a resolution to this issue. Email me for photographic evidence of damage.

  

  Business Response

  Date: 05/08/2023

  Hello, I'm sorry to hear that your vehicle was damaged. I would like to have my mechanic take a look for you and see what we need to do. You can call anytime or stop by and I'll make sure someone looks at the towing damage to the vehicle. We try our best to not damage any vehicles we tow but it sometimes happens.

  Customer Answer

  Date: 05/17/2023

   I am rejecting this response because:
  Someone from the company has already assessed and taken photographic evidence of the damage, as have I. This was done the same day that I retrieved my car from the company on April 8th 2023. Since that day, the employees have found that the damage was visible on security tapes in the towing company yard after my car got towed however, no damage was reported prior to the tow. The designated damage **************************, did not reach out to me to give me this information, I had to call and inquire. This update was given to me about 3 weeks ago (week of April 24th-28th) and I was told that ***** would look through the towing yard security tapes and get back to me. I called the following week (week of May 1st-5th) for an update and was instructed by ***** to obtain an estimate for the damage which I did on May 8th 2023 and sent the estimate via email on May 10th 2023. I have since gotten no response or any other details regarding how to proceed. I have been calling twice a week since April 8th and this simple case has not been resolved yet which is quite frustrating. Especially since I am the one having to contact the company for details and updates. Again, please inquire for photos when necessary.
  

  Customer Answer

  Date: 05/30/2023

   I am rejecting this response because:
  
  Someone from the company has already assessed and taken photographic evidence of the damage, as have I. This was done the same day that I retrieved my car from the company on April 8th 2023. Since that day, the employees have found that the damage was visible on security tapes in the towing company yard after my car got towed however, no damage was reported prior to the tow. The designated damage **************************, did not reach out to me to give me this information, I had to call and inquire. This update was given to me about 3 weeks ago (week of April 24th-28th) and I was told that ***** would look through the towing yard security tapes and get back to me. I called the following week (week of May 1st-5th) for an update and was instructed by ***** to obtain an estimate for the damage which I did on May 8th 2023 and sent the estimate via email on May 10th 2023. I have since gotten no response or any other details regarding how to proceed. I have been calling twice a week since April 8th and this simple case has not been resolved yet which is quite frustrating. Especially since I am the one having to contact the company for details and updates. Again, please inquire for photos when necessary.
  

  

  Business Response

  Date: 05/30/2023

  Hello, I will have ***** reach out to you to get this resolved. I'm sorry he didn't get back to you and I will talk with him about why this has not been dealt with yet. You can send the estimates you have for the repair if you could to ******************************** and I will look at them.

  Thanks for your patience.