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Business Profile

Airport

MSP Airport

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Airplane traffic has been routed directly over ********* with a consistent nonstop all day and night arrival pattern flying over the exact same area over and over hundreds of times a day it is absolutely ridiculous. The disturbance of peace. Why is it allowed that a business destroy somebodys home? A private citizen couldnt do this Going around causing endless noise that others have to endure for the sake of profit. Over 20 miles from the airport and I can read the bottom of planes. Its absolutely ridiculous. They fly this low over the exact same spot endlessly.

    Business Response

    Date: 08/21/2024

    Dear Representative of the BBB,

    The airport is currently conducting necessary runway maintenance that has closed two runways this summer. With these closures, Air Traffic Control is directing aircraft to use open runways, and there has been an increase in the amount of aircraft that are using available runways. We have been hearing from residents that are noticing the changes in flight patterns, particularly from those that live on the approach path for arrivals to Runway 35, similar to the resident that reached out to you. We have had several communications with this resident and shared this information as well. 

    While there has been an increase in the number aircraft arriving to ****** during construction, we expect the airport to return to pre-construction flight patterns when the work is complete at the end of September. 

    We do provide mitigation for eligible homes. The eligibility requirements of our program are available at ***************************************************************. Eligibility is determined on an annual basis based on actual activity at the airport. If this resident's home met the eligibility criteria to participate in the program they would be able to receive mitigation through our program. 

    Please reach out for any additional information.

    ***********************

    **********************************

    Customer Answer

    Date: 08/22/2024

     I am rejecting this response because:

    A business destroying somebodys quality of Life should be illegal. A private citizen cant go around the neighborhood making outrageous noise constantly, and not be arrested. Yet airplanes can fly over at altitudes you can read the bottom of the plane when you live 20+ miles from the airport, and constantly change direction from south to north to head back to the airport turning on the exact same spot over ********* repeatedly, I think 35 planes went over my house yesterday causing excessive noise. They also come through at midnight shaking my windows. I live over 20 miles from the airport. I cant qualify for your noise mitigation somehow this isnt noise to you or your billion dollar airline companies That can disturb the peace CONSTANTLY and dont have to follow any laws to run a business for profit, its a joke

MSP Airport is NOT a BBB Accredited Business.

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