Complaints

This profile includes complaints for Hoffman Weber Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hoffman Weber Construction, Inc.

  2155 Old Highway 8 NW New Brighton, MN 55112-1823

  
• 

  Hoffman Weber Construction LLC

  6820 Broadway Unit R Denver, CO 80221

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dispute with Hoffman Weber construction. And thru negotiations with the BBB a settlement was agreed upon. I agreed to remove a negative comment on the NEXT DOOR app about poor service with a shingle replacement and damaged property and they would remove a lein against my home for $1500. That was almost 2 years ago. I called and talked to Hoffman Weber a month ago and as of a month later they are still "looking into it". Would like some help.

  

  Business Response

  Date: 11/28/2023

  We sent him a lien release last week.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hoffman Weber put a new roof on our house in June, 2021. A portion of the roof leaks. They have been very unresponsive and also incompetent in their assessment of the problem. They have known of this issue for almost 6 months and have done very little to solve it. Two months after I notified them of the issue they finally sent a couple of roofers over to find the source of the problem. After those men admitted it was a problem with the roof the company ignored my emails for 2 more months and then changed their analysis to blame the leaking on the old siding on our house (which didnt make sense since the roof leaked only after being replaced). Five months after my initially contacting them about the leak they came over and put some boards up against where the siding meets the roof and they wanted to call it fixed. I demanded another water test and (no surprise) nothing has changed and the roof still leaks in multiple places. A week has gone by since that water test and there has been no follow up despite my emailing them.

  

  Business Response

  Date: 10/19/2022

    I can understand the frustration.  We have been out several times to try and correct the leak.  We are scheduled to come back out the week of Oct. 24th.  This is a challenging leak.  The fact that the house walls do not have house wrap is making it more challenging.  The shakes have gaps in between them, that is allowing water to get behind them and traveling behind our new flashing.  Normally house wrap would prevent that.  After the last water test we have narrowed it down to one spot that we can fix.  We all know these older houses can be a challenge.  We will continue to work on this issue until it is solved. I looked through the notes and it looks on our end we have been sending out communication.  If there is an issue in the future please contact me direct at ************.

  Customer Answer

  Date: 10/19/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contracted Hoffman ****** to replace the asphalt and flat roof at my house. The contractor assured me that they will be sending an experienced team to do the work. In addition, the contractor provided a project manager with whom i discussed specifics of what we wanted to make sure got done - he assured me that the crew will be informed of my details.Neither the project manager nor the crew supervisor was at hand when the crew showed up. It was difficult to communicate with the crew as most of them did not speak English - I managed to convey some of my details to the crew.After the work was completed, I asked the project manager that i would like to do a walk through with him of the work which he refused and told me that if i have any complaints to create a list and send it to his office. The work was performed on 08/15 and 08/16 of this year. Since then I have made numerous calls to Hoffman Weber and tried to discuss my issues with their project manager, care specialist assigned to my project, and a supervisor. Since then to this date of this complaint, i still have three major items not fixed addressed and do not have any communication from Hoffman Weber when and if they plan on fixing them. They do not call me proactively rather i need to call every week to get someone to listen and provide an update.List of things pending:Lower garage roof protection layer has been placed on top of drip edge on rake sides (MN building code requires the dripedge on the rake side to be under the protection layer to prevent ice buildup Fence gate scratched up this fence is only 1 year old and needs to be replaced/fixed South east side window glass broken need to be replaced Use of gray colored caulking on a charcoal colored roof - these is minor however an eye sore and need to be removed and replaced with clear or black caulking as appropriate

  

  Business Response

  Date: 09/22/2022

  I read through our notes on this project.  ****************** has some legitimate concerns.  We are scheduled to go to the house next week and correct what we can at that time.  ****, our Project Manager will ask for the fence company  and see if we can get a replacement piece for the gate or  a new gate.  The window will have to be replaced or the glass replaced.  We will take care of all the concerns that were listed.  I apologize  for the delay.

  Customer Answer

  Date: 09/22/2022

   I am rejecting this response because:  This has been Hoffman Weber's response since the first day i placed by complaint - since the completion of the job on 8/16/2022, I have contacted them at least a dozen times.  In fact **** has specifically told me he has nothing to do with the fence issue.
  
  At this point, I would like another representative from Hoffman Weber to be involved and provide at minimum weekly update on each of the pending items.  I have had to take considerable time off my busy schedule to keep calling them, i want Hoffman Weber to be the proactive party that inform me line by line what, who, and when each item will be done.  In addition, i want a weekly update until remediation is complete.
  
  
  

  

  Business Response

  Date: 09/22/2022

  This has been noted.  Someone will be in touch soon.  We are keeping the same schedule to proceed next week.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a complete roof replacement last November (2021). Early this spring I noticed a 'bulge' in in the roof and reported it to the vendor. I was told it would be dealt with. I have followed-up a few times over the summer and was told it would be scheduled. I have completed payment for this project. The salesman has, up to this point, always been responsive. After several months of waiting it's come to this complaint.

  

  Business Response

  Date: 09/19/2022

  We have this service scheduled for Monday September 26th.  At this meeting  we will loom at the bulge  and determine  if it was our work that created it or if it was an exciting condition that *** be more noticeable  with the new roofing.  If there is anything we can do to make the situation better we will attempt  to do it on the 26th.

  Customer Answer

  Date: 09/19/2022

   I am rejecting this response because:
  There exists no pre-existing condition, as this was a complete replacement. It is in my best interest for this complaint to remain open until this repair work is completed.
  
  

  

  Business Response

  Date: 09/20/2022

  I think the best would be to wait until Monday and see what our service team finds.  We will come up with a plan from there.

  Customer Answer

  Date: 09/20/2022

   I am rejecting this response because:
  This project was a complete tear-off and re-roof. I expect a full repair.
  
  

  Customer Answer

  Date: 09/26/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The roof was repaired today. I consider complaint #******** resolved.