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Business Profile

Plumber

Power Business Group MN INC dba Benjamin Franklin Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June18th 2024, a Tuesday my wife and I contracted with *****************, a ******* for Benjamin Franklin Plumbing to install a new sump pump and battery back-up for an agreed upon price of $3,381.30. ************** installed the units and was paid by check the same day. No problems with the pumps or installation, and the agreed upon price. I received an invoice via e-mail citing the job, parts and total cost. I then requested an "Itemized Invoice" breaking down the cost by parts, and labor via phone as was told this was not the way they did business. Several calls later I talked to a person named "Chance" as was told he would make an exception to this practice and send me an itemized invoice. I made calls on 6-25, 6-26, and 7-1, and was told it would take a while and it would be posted to my address via the *************** I have not received the invoice or heard from the company since July 1st. If you could help me obtain an itemized invoice breaking down the total cost by the price of the part and the cost of labor by hour, I would be appreciative. Thank You.

    Business Response

    Date: 08/20/2024

    *******,

    We did not know that you didn't get the updated invoice with price breakdown that we send. We will send another copy in the mail.

    Thanks

    Chance

    Customer Answer

    Date: 08/22/2024

     I am rejecting this response because:

    The Invoice does not really document the breakdown for the labor charges.  The quantity does not break down how it is allocated, i.e., per unit, per hour, etc. I am wondering how the labor charges were computed.

Power Business Group MN INC dba Benjamin Franklin Plumbing is BBB Accredited.

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