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Stearns BankThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Stearns Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 11 Customer Reviews
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Review fromJi M
Date: 02/16/2025
1 starJi M
Date: 02/16/2025
Stearns bank is definitely not for its borrowers they don't help you with nothing but very quick to send lawyers after you to try and destroy you i told them where the equipment was and offered to take it to wherever they wanted it to try and be helpful and them arrogant sob still charged me a $15000 repossession charge I just should have been a **** like the repo *** said they would have never found it but I was raised that way even after I asked them to talk to the company I bought the trash equipment from trax plus hickory ** don't do business with them either syearn people kept claiming we are 3rd party lending and wouldn't help resolve the problem with the equipment but was quick to try and come get it the threats are ridiculousStearns Bank
Date: 02/18/2025
Mr. ****** we appreciate your comment and concerns and will review the issue. We invite customers that would like to discuss their concerns to call ************** and ask for our compliance department to discuss their situation.Review fromTim S
Date: 09/12/2024
1 starTim S
Date: 09/12/2024
Wish it could be LOWER THAN 1, the customer service people are rude always petting the blame on you. NEVER accept responsibility or error. We changed banks that the payment was to come from. They wrote the wrong account number down, when they wanted to send a confirming e-mail I had to repeat it three (3) times and they blamed me for giving it to them wrong. **** in customer service is rude, arrogant and not very helpful. I am so sorry to have associated us with them. **************** is surely dead as far as they are concerned!Stearns Bank
Date: 09/13/2024
***, we appreciate your comment, and we will immediately look into this issue. In the meantime, we invite customers with concerns to call ************** and ask for our compliance department to discuss their situation.Review fromCatalina O
Date: 08/20/2024
5 starsCatalina O
Date: 08/20/2024
I had the pleasure of working with Stearns Bank during my recent loan process, and I couldn't be more satisfied with the experience. From the very first interaction, it was clear that they were not only knowledgeable but also genuinely cared about finding the best solution for my needs.The team was incredibly responsive, answering all of my questions promptly and thoroughly. They guided me through every step of the process with patience and professionalism, ensuring that I understood all of my options. What impressed me the most was their ability to tailor a loan package that perfectly fit my financial situation.In a world where customer service can sometimes feel lacking, Stearns Bank stood out as a company that truly values their clients. The entire process was smooth, transparent, and stress-free. I highly recommend them to anyone in need of a reliable and trustworthy lender.Stearns Bank
Date: 08/22/2024
Thank you for the kind words! We appreciate your business and look forward to working with you more in the future!
Review fromCody M
Date: 08/10/2024
1 starCody M
Date: 08/10/2024
****** bank is a scam,They won't let you have a early buyout on you contract.Stearns Bank
Date: 08/12/2024
****, we appreciate your comment, and we will immediately look into this issue. In the meantime, we invite customers with concerns to call ************** and ask for our compliance department to discuss their situation.Review fromJared G
Date: 12/08/2023
5 starsJared G
Date: 12/08/2023
18 bad reviews out of *****? customers? Not bad guys.I have NOTHING but good things to say about Stearns and everything they have done for me and our company!Yes, we have been in business for 14 years, but they could have still turned us away and they didn't. The people are great, the process has been FLAWLESS and I could NOT be happier with terms of the loans we have with them.I will and have recommended them to EVERYONE I can.www.timewornusa.comStearns Bank
Date: 12/11/2023
Thank you for your comments, *****. We appreciate you taking the time to share your input -- and we appreciate our relationship!Review fromMarcus R
Date: 09/08/2023
1 starMarcus R
Date: 09/08/2023
I have been with this bank since 2018 and have had nothing but issues with them from the beginning. They have been charging me for insurance on vehicles and equipment that I sold almost a year ago and trying to get this changed is next to impossible They are not a partner and only looking at the money they can make. I would highly recommend taking your business elsewhere where the interest rate is not jacked up to 11%!Stearns Bank
Date: 09/11/2023
******, we appreciate your feedback and we will immediately look into this issue. We invite customers with concerns to call ************** and ask for our compliance department to discuss their situation.Review fromJames C
Date: 09/08/2023
1 starJames C
Date: 09/08/2023
Getting a loan through this company was the biggest mistake I've ever made. I have the account on auto pay cuz I want to make sure I'm not late on payment. They took money out of my account without letting me know then sent me an email invoice showing what they took out. When I called and questioned them about it, I surprisingly got an email saying that they could get a hold of me and the letter they sent was returned to them. They had my address the whole entire time but some how it got sent to the wrong address and I'm just getting an email letting me know that while I'm on the phone with them. The whole thing is very shady and unprofessional. I will never do business with them again.Stearns Bank
Date: 09/12/2023
*****, we appreciate your feedback and we will immediately look into this issue. We invite customers with concerns to call ************** and ask for our compliance department to discuss their situation.Review fromLaura E
Date: 09/01/2023
1 starLaura E
Date: 09/01/2023
The most unprofessional, harassing and intimidating tactics I have ever dealt with. The discriminate against minorities and even have tried to insinuate that fraud has been committed in our account because my brothers contact information was on the contract solely to serve as translator for my father (guarantor). Even after payment was sent - over $51,000.00 (albeit a few weeks late due to my father being at hospital) they sent our account to collections, charged us a $11,000.00 late fee - and ordered a repossession of the equipment. In a matter of weeks. Now, they are harassing us by saying despite receiving payment, they have chosen to accelerate the note and make the entire loan due immediately. I have NEVER dealt with a bank that doesnt have the interest in resolution. They are here to scare you, harass you and bully you into their own terms. DO not contract with them.Stearns Bank
Date: 09/06/2023
*****, we appreciate your feedback and we will immediately look into this issue. We invite customers with concerns to call ************** and ask for our compliance department to discuss their situation.Review fromDwight L
Date: 02/23/2023
1 starDwight L
Date: 02/23/2023
Like others, my experience with Stearns Bank has been awful. We used them as a facilitator for an SBA Loan to help fund our franchised business back in 202, and in hindsight, I should have done more research, or looked at some of these reviews PRIOR to going with the Franchisor's recommended lender (you guessed it....Stearns).Since our business relationship started, the level of compassion and understanding has been laughable. Even through the pandemic, we have never missed a payment (we have auto-pay). They have almost $25k of our money that they took as "security" in 2019, in case we didn't pay on time, or to show the business could be viable, and now, 3 years later, they won't return it because we still haven't shown via our financials the "right" debt/income ratios according to their underwriters. Even through the pandemic, when many businesses have closed down, we have made almost 40 payments, on time, and yet this isn't enough history for them?They claim to be a "friend" to small business, but they aren't and they go out of their way to drain every dime from their small business clients. Granted, "they are just trying to make the money they are allowed to make" but don't believe them when they are trying to win your business and they make themselves out to be some sort of advocate to you or your business....it's simply not true.Finally, their technology is sub-par. No way to access our account, no online statements, or year-end statements. Each January, I have to reach out to get a statement of what I have paid each year for my accounting team, to ensure it matches my records and it always takes SO LONG to get a response. Considering the amount of fees, etc. that they seem to be charging everyone else here, you'd think they'd reinvest in better technology, but the improvements are nowhere to be found.My experience with them has been horrible, and I will never do business with them again. I would highly recommend NOT giving them your business either.Stearns Bank
Date: 02/24/2023
We appreciate your feedback, and we will immediately look into this issue. We invite customers with concerns to call ************** and ask for our compliance department to discuss their situation.Review fromPhil's Site Prep I
Date: 10/04/2022
1 starPhil's Site Prep I
Date: 10/04/2022
The WORST loan company I have dealt with in 36 years! We just went through a category 4 hurricane. Haven't had power, water, internet for 6 days. I paid my October payment in advance, 20 days. I had a late fee from September, they took my advance payment and used it for the late fee. **** keeps reciting his memorized "what I agreed to" over and over again. Stating that I understood the risk paying online, that it can take 3 days. BS nothing takes 3 days. NOW they are going to say that my October payment is late and charge me ANOTHER late fee. Wonder how much PPP they received during Covid. They sure are not for helping small businesses. Vultures......thank goodness for companies like ***** Fargo, TAK, Truist.Stearns Bank
Date: 10/06/2022
We appreciate your feedback, and we will immediately look into this issue. We invite customers with concerns to call ************** and ask for our compliance department to discuss their situation.
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