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Business Profile

Pool Contractors

Paragon Pools
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Paragon Pools's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paragon Pools has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 19, 2024, I went to Paragons office to get the paperwork we never received for the work they did in mid July 2023. We could not use the pool because it was still leaking which was what they were supposed to have fixed after charging us $966. They said they could not find it and told me ******************* would get back to me. Several days later, after calling repeatedly, he called on 6/25 and told me he couldnt find the paperwork and would get back to me. He did not. I called Paragon again and reiterated that we could not use the pool until it was fixed and they set up a service call for Tuesday, 6/28. As of 11 AM Tuesday no one had shown up so I called to get a window of time they would be here. I was told they would call when they were on their way. No one called or showed up. So I called again on Wednesday and asked why they didnt call or show up and they acted surprised and said they would find out what happened. I said I needed someone today because we were supposed to be having a 4th of July pool party. They have not responded at all. Im still waiting on the paperwork as well. We do have a credit card statement reflecting the payment and a voicemail from ******************* stating that the plumbing work was completed and to call the office to make payment

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