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Business Profile

Recreational Vehicles

Midwest RV Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

This profile includes complaints for Midwest RV Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midwest RV Rentals has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We drove over **** miles to pick up a ** we reserved online from Midwest **/Outdoorsy. Booking #******* on July 22nd 2022.When we arrived, owner stated it came back with $19000 damage to the steps! I noticed there was urine standing in the bottom of the toilet, it apparently was cleaned thoroughly. Well any way drove off with the ** anyway about 10:3o ish AM. When night came we noticed the rear lights weren't working, texted owner returned ** back to his lot.Owner stated **** would have to look at ** on Monday, texted owner Monday evening no update on **. We had already incurred extra expenses for hotel. The ** was for or Family Reunion Trip. Needless to say we didn't attend!Texted owner, we were heading back home, no response, but he did manage to add another insurance premium charge on my credit card that Monday. Texted him for my refund, no response, filed complaint thru Outdoorsy his platform. They indicated they would give owner 7 days to respond to my complaint for full refund or they would issue full refund. Got email today Outdoorsy stated again their investigation entitled me to full refund, but owner Midwest ** disagree. I want all my money returned!$3398.50.

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 20, 2022 we drove **** miles to ********* from ************** to attend a family reunion, the week of July 22 - July 30th. We reserved a 2021 24ft Gulf Stream 24ft motorhome that sleeps 6. Reservation #*******, Rental #******, from Midwest RV Rentals, *****************************************************, *************. We went to pick up RV morning of July 22, 2022 about 10:30ish Drove about 64 miles, started getting dark, my husband signaled me to turn on my lights, we pulled over and realized their were no rear lights working, texted Midwest RV informed him we were dropping RV back to the pick up location, sent him photo showing no rear lights. had to stay in hotel nearby in hopes to get RV back in the morning. after arriving back to get RV, owner told us he had to take vehicle in to **** to repair and they wouldn't be open til Monday, it's Saturday, we incurred two more nights in hotel. We didn't hear back from Midwest RV at all on Monday, but noticed he had applied another charge on my card for $478.80 on Monday, I texted Midwest and he again lied to me, about the charges. I paid Midwest RV Rental, through Outdoorsy's platform portal a total of $3378.50, when I called and texted to refund me they told me 7 days, then each time I contacted them they stated they were still investigating my claim. It's been since July 26th and no refund, just excuses. nonetheless we missed out on the family reunion.

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I planned a camping trip for next week so we elected to reserve a camper late 8/7 (after business hrs). At 8:30 the next morning I found out my son tested positive for Covid and we had to cancel the trip. I immediately contacted Midwest RV rentals and asked them to cancel the reservation. The gentleman told me he would not do it and I owed him over $1000. No goods or services have been traded. I am simply asking that he refund my credit card. There has been nothing done on his part. I am simply trying to protect my family and the health of others. At one point I offered to pay a cancellation fee which he declined. I felt that I was being extremely fair, at this point I would just like to be refunded the full amount. Thank you.

    Midwest RV Rentals is NOT a BBB Accredited Business.

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