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Business Profile

Brake Services

Jim's Muffler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They price gouged me on repair of my car.

    I would like to get at least half of my money back from this.

    Business Response

    Date: 08/22/2023

    ***** ******* *** ****** came in needing a muffler and a few other things, I gave him a price he told us to do the work, and we did a quality job, he picked it up and paid for it. The next day he came back, demanding money back. I explained to him, that he agreed to the price which was fair, and there would be no refund. He stated that Oreilley's had the parts for half the price, and I told him we don't use that type of muffler, we use a better quality of muffler, after screaming at me for ten minutes, I told him I would refund him the full price of the muffler if I could pull the truck in on my lift and remove the muffler. A full refund just to make him happy, he said you're not touching my truck, never a word of workmanship just that he found a cheaper muffler and wanted 100 dollars back and I said no. So twice we knew exactly the price, and I gave him the opportunity to get a refund as long as I could get my muffler back. I'm sorry he feels this way, but I feel I gave him multiple chances.

Jim's Muffler is NOT a BBB Accredited Business.

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